Ratings based on 2,148 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location

Posted Jun 27, 2017
Pros: The staff was very helpful in telling us how to get to where we needed to go.
Cons: The parking under the hotel is small, lots of twits and turns, tight spaces, and worst of all you have one lane to go in and out.
Location: Fishermans Wharf, Ghirardelli square, Lombard Street
Nice hotel in a good location. Easy walk to Fishermans Wharf. Good location for bus routes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, walkable to the wharf.

Posted May 29, 2017
We enjoyed daily walks to the wharf for our touring activities. Breakfast was good. Room was comfy.
Comment from Hotel Management
Jun 23, 2017 by Comfort Inn by the Bay, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Aguilar Front Office Manager Comfort Inn By The Bay
4 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, GA

Nice , clean and close to downtown

Posted May 27, 2017
Very good , food fair, great coffee shop around the corner!!!, housekeeping started so early we weren't out for the day yet so cleaning not done, only do if by 11:00 am
Comment from Hotel Management
Jun 23, 2017 by Comfort Inn, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Aguilar Front Office Manager Comfort Inn By The Bay
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

I left my heart in San Francisco

Posted May 23, 2017
Cons: Don't allow smokers to smoke directly outside of the front door. : ( Us nonsmokers do NOT like walking through their smoke while exiting the hotel.
Location: Love the location and we walked ALL OVER the Marina, Fisherman's Wharf, Chestnut St, The Palace and over the Golden Gate Bridge from your hotel. :)
That was the first time staying in your hotel and WE TRULY loved it. I always stay in the Marina district, however, I hadn't ever stayed at your fantastic hotel. The staff was SOOOO kind and helpful. WOW! It was very much appreciated and makes it that much easier to stay there again in the future. CHEERS! : )
Comment from Hotel Management
Jun 2, 2017 by Comfort by the Bay, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Maria Aguilar Front Office Manager Comfort Inn By The Bay
4 out of 5
Recommended
for Everyone
by A verified traveler from Sanger, CA

Decent hotel, great location

Posted May 15, 2017
This hotel is perfectly located within walking distance to Ghirardelli Square and the Wharf. Our room on the 5th floor was clean and spacious with a beautiful view of the Golden Gate bridge. Downside is that the walls are a bit thin as we could hear our neighbors rather easily along with some road noise. Onsite parking is a real plus and at a reasonable price, but you will want to be driving a smaller car as it is a very tight fit. If you park on site, unload your car at the check in parking as you will most likely have to climb some stairs to get to the elevator from the parking garage. Free breakfast was typical of what you find most anywhere else, although the seating area was quite spacious with plenty of tables to go around. All things considered, a pleasant stay this trip and would certainly stay again.
Comment from Hotel Management
May 23, 2017 by comfort inn , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Aguilar Front Office Manager Comfort Inn By The Bay
5 out of 5
Recommended
for Everyone
by A verified traveler from fernley nevada

Love this hotel

Posted May 8, 2017
Hotel is in the most convenient area. Staff is awesome an friendly. They are very helpful and checking in was super easy and fast
Comment from Hotel Management
May 11, 2017 by Comfort Inn, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Maria Aguilar Front Office Manager Comfort Inn By The Bay
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Great price, great location

Posted Apr 30, 2017
Overall I am incredibly happy with our stay here. The room and hotel were very clean and could not ask for a better location. We stayed in the 11th floor bay view and the view was definitely not a disappointment! In walking distance to Fishermans Warf which is where we ended up every night. The only draw back I had with the hotel was the lack of being able to use the stairs easily to get to the lobby area. I would definitely stay here our next time to the city!
Comment from Hotel Management
May 2, 2017 by Comfort Inn, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Maria Aguilar Front Office Manager Comfort Inn By The Bay
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach CA

very comfortable hotel

Posted Apr 28, 2017
walking distance to pier 39, fisherman wharf, nice staff, clean hotel, quiet
Comment from Hotel Management
May 1, 2017 by Comfort Inn , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Maria Aguilar Front Office Manager Comfort Inn By The Bay
2 out of 5
Recommended
for Everyone
by A verified traveler from boston

Extremely slow check in

Posted Apr 20, 2017
Time it took for check-in was excessive. Long lines, only one employee, non-English speaking guests made for unbearable check in. Only two elevators, and one was broken. Thus long line for elevators.
Comment from Hotel Management
Apr 25, 2017 by Comfort Inn , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Maria Aguilar Front Office Manager Comfort Inn By The Bay
4 out of 5
by Jennifer

Posted Mar 28, 2017 on Hotels
Great location to walk anywhere! A lot to see within a 2 mile radius!! First time here but not the last!!
Comment from Hotel Management
Mar 31, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Maria Aguilar Front Office Manager Comfort Inn By The Bay