Posted Dec 2, 2016
The hotel was nice, our room was clean and bed was comfortable. The breakfast could definitely be improved. Very basic foods were only provided like bagels, cereal, yogurt and you could make waffles which was nice, but I didn't. The pastries were hard and cold and so was the butter, peanut butter, etc. The eggs looked very weird and the sausages were hard. They did not look fresh at all. It would have been nice to have fresh eggs that were scrambled or bacon. We paid to have a view of the bay and when I asked at check-in if we had the view she said oh yes of course and when we got to our room the view was buildings. Thankfully we only stayed one night.
Comment from Hotel Management
Dec 17, 2016 by Comfort Inn, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn By the Bay.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our breakfast menu on your recent visit. I have shared your feedback with the breakfast department and the rest of the department head to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to San Francisco.
Front Desk Manager
Comfort Inn By The Bay