Ratings based on 2,758 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
68% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Ok you get what you pay for

Posted Dec 5, 2016
I've attended several conferences in this area and have been trying out various hotels. While the price was good the accommodations were sub par. The bar restaurant specials were very limited and not tasty the hallways were all like 60 degrees the pool area is antiquated cold and not well maintained. The room however was comfortable but I could do without the super low flow shower head. What can I say you get what you pay for
Comment from Hotel Management
Dec 5, 2016 by Manager, Hotel Management
We are sorry to hear you found the accommodations less than your expectations. We realize there are several hotels in the area to choose from and we are working to upgrade our hotel. In addition to our room renovation project, we are replacing our pool furniture. Thank you for staying with us and we hope to see you again.
5 out of 5
by A verified traveler from US

Comfy hotel near everything

Posted Nov 28, 2016
I loved the staff & cleanliness of the room. The hotel & jacuzzi were my favorite.
Comment from Hotel Management
Dec 1, 2016 by Manager, Hotel Management
We are glad to hear you liked our staff and the clean room. We realize there are many hotels to choose from and are glad you stayed with us. Thank you!
4 out of 5
by A verified traveler from Boston

Good value close to the airport

Posted Nov 26, 2016
Pros: Close to airport, good restaurant
Cons: Starting to look its age
Location: Downtown Burlingame is close by and there is a shuttle as well to shopping center as well as airport
Business trip with flight out first thing in the morning. Made it easy to stay here...
Comment from Hotel Management
Nov 27, 2016 by Manager, Hotel Management
We are glad to hear you found our hotel to be one with good value. We have started renovations of the hotel and hope you will be back to see the upgrade. Thank you for choosing to stay with us.
4 out of 5
by A verified traveler from US

Posted Nov 15, 2016
It was nice. I had trouble getting out of the parking lot.
Comment from Hotel Management
Nov 16, 2016 by Manager, Hotel Management
We are glad to hear you had a nice stay with us. I have spoken to our parking manager about your comment on getting out of parking lot. They are scheduling an attendant to be at the booth more often. We appreciate your business and hope to see you again.
3 out of 5
by A verified traveler from Stockton, United States of America

So so Hotel

Posted Nov 12, 2016
Pros: Proximity to where I was going for my conference. Price was somewhat reasonable.
Cons: Hotel is showing signs of wear and tear. Room was tight. Doors are smaller than the standard door size.
Comment from Hotel Management
Nov 14, 2016 by Manager, Hotel Management
We understand your comments on the hotel showing wear. We started our renovations last week and hope you will try us again upon completion. Thank you.
4 out of 5
by A verified traveler from US

Professional staff, nice hotel layout

Posted Nov 1, 2016
Pros: The hotel lobby staff and the waiter who brought our pizza to the room were all excellent. The pizza was also well priced and very tasty with good por
Cons: No complimentary breakfast. Seeing even the budget hotels at least have a bagel and coffee you can grab when running out the door.
Location: The hotel was fairly easy to get to from the freeway, and is only a 5 minute drive to the airport.
Overall staying at this hotel was pleasant. The only negative was no complimentary breakfast (although it does have a nice restaurant), and the freeway noise (we had a room facing the freeway) was loud enough to keep me up most of the night.
Comment from Hotel Management
Nov 3, 2016 by Manager, Hotel Management
Thank you for taking the time to write about your comments. We are glad to hear your stay was mostly pleasant. We upgraded our windows to double pane in order to reduce the traffic noise. We are sorry to hear that it was not enough for you. Because we are a full service hotel with a restaurant, we do not provide complimentary breakfast. We do have special rates that include breakfast. Thank you for choosing to stay with us.
3 out of 5
by A verified traveler from US

Needs a little work done!!!!

Posted Oct 31, 2016
I requested a refrigerator didn't get one!! No microwave in the room major disappointed!!!
Comment from Hotel Management
Nov 3, 2016 by Manager, Hotel Management
We are sorry your request for a refrigerator was not fulfilled. We are renovating our hotels this month and our new furniture will include a refrigerator in every room. We hope you will try us again. Thank you for staying with us.
3 out of 5
by A verified traveler from Southbury, United States of America

Remodeling

Posted Oct 26, 2016
Location: Near airport and restaurants.
In the process of remode!ing and road construction in the area.
Comment from Hotel Management
Oct 28, 2016 by Manager, Hotel Management
We are sorry that the new overpass construction impacted your experience at our hotel. Thank you for staying with us and we hope you will be back after the construction is completed.
4 out of 5
by A verified traveler from US

A few minor issues but great location overall.

Posted Oct 25, 2016
Pros: Close to the airport and fairly close to the water if you happen to get a room on that side.
Cons: Hotel restaurant prices were high price and paying for parking each day wasn't great.
Location: few restaurants and small markets nearby but close early. Road construction made it a little confusing to navigate the streets but overall nice hotel.
Comment from Hotel Management
Oct 28, 2016 by Manager, Hotel Management
We thank you for taking the time to write your comments. We are sorry our restaurant prices and parking impacted your experience at our hotel. We truly appreciate you choosing our hotel and hope you will be back.
4 out of 5
by A verified traveler from Markham, ON

Entrance confused due to construction

Posted Oct 23, 2016
Not easy to get in and out due to construction. Even my GPS is confused.
Comment from Hotel Management
Oct 26, 2016 by Manager, Hotel Management
We are very sorry the experience you had in getting in and out of our hotel due to the construction. We have asked CalTrans to add signage to help people drive in this area. Thank you for staying with us.