Ratings based on 3,769 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Incredibly helpful staff

Posted Jun 7, 2017
The staff was very attentive in terms of answering questions and meeting needs from the front desk to the restaurant. The breakfast was excellent and worth the cost!
Comment from Hotel Management
Jun 12, 2017 by Jason R. Boyer, Hotel Management
Thank you so much for staying with us! We are delighted to hear that you enjoyed our attentive staff and excellent breakfast! We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

We had a great experience

Posted May 31, 2017
If wa clean, staff was nice and it was in a perfect area for us
Comment from Hotel Management
May 31, 2017 by Jason R. Boyer, Hotel Management
Thank you so much for staying with us! We are thrilled to hear that you had a wonderful experience. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Very nice hotel close to the airport

Posted May 31, 2017
The hotel is located close to the airport with easy access to both the downtown area and the interstates. The noise from the airport is barely noticeable and didn't affect sleep in the least. The beds were very comfortable and the rooms were spacious. The staff was helpful and very friendly. Would recommend this hotel and would stay again.
Comment from Hotel Management
May 31, 2017 by Jason R. Boyer, Hotel Management
Dear Paula, Thank you so much for staying with us. We appreciate your positive feedback. I hope that we may have the pleasure of welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Nice and clean hotel

Posted May 26, 2017
We enjoyed our stay, staff was great. They offer you warm cookies upon arrival which is a nice welcome. Room was clean, updated and stylish. Not too far from airport and shuttle is offered. Located in nice area overlooking the bay but there isn't anything within walking distance as far as restaurants, shopping nor the Bart. Hotel does offer a restaurant and bar. No breakfast included, you have to pay extra.
Comment from Hotel Management
May 29, 2017 by Jason R. Boyer, Hotel Management
Dear Freddee, Thank you so much for staying with us. We are thrilled to hear that you had a pleasant experience! We look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

easy ride to San Francisco sites

Posted May 21, 2017
We had a rental car that we were able to return to the airport the night before our very early flight and take the shuttle in the am. Very easy to get to tourist sites in San Francisco.
Comment from Hotel Management
May 22, 2017 by Jason R. Boyer, Hotel Management
Thank you so much for staying with us! We are pleased to hear that you enjoyed our convenient location. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco Airport North

Great staff

Posted May 15, 2017
During our one day stay I was greeted by the front desk person with enthusiasm. He presented the benefits of becoming a Hilton member with ease and no pressure that I decided to join
Comment from Hotel Management
May 16, 2017 by Jason R. Boyer, Hotel Management
Dear Alex. Thank you so much for staying with us. We are thrilled to hear that you had a great experience and decided to join Hilton Honors! We appreciate your business and we look forward to welcoming you back for more rewarding stays in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel close to the city and South Bay!

Posted May 9, 2017
Pros: Location, clean spaces, spacious room, water view
Hotel was clean and in great location. The hotel also gave 3 cookies when I checked in and offered free coffee.
Comment from Hotel Management
May 10, 2017 by Jason R. Boyer, Hotel Management
Dear Helana, Thank you so much for staying with us. We are thrilled to hear that you enjoyed our convenient location and amenities. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Great experience. We had small problems with the toilet and the hotel staff came right away to fix it after we called.
Comment from Hotel Management
May 10, 2017 by Jason R. Boyer, Hotel Management
Thank you so much for staying with us. Our apologies for the inconvenience with the toilet. We are pleased to hear that it was resolved quickly and that you had a great experience! We look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Location of hotel is good,room was quiet spacious and clean
Comment from Hotel Management
May 8, 2017 by Jason R. Boyer, Hotel Management
Thank you for your review! We are pleased to hear that you enjoyed our location and accommodations. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

My daughter Senior Prom

Posted May 8, 2017
The location could not have been more perfect. It was easy to get in and out of San Francisco. The staff was extremely helpful, and took interest in our event. The hotel itself was very clean and extremely comfortable. Senior Prom happens once in your life, and this will be a cherished memory. Thank you to all at Hilton.
Comment from Hotel Management
May 8, 2017 by Jason R. Boyer, Hotel Management
Thank you so much for choosing the DoubleTree by Hilton for your daughter's Senior Prom. We are thrilled to hear that everyone had a wonderful experience!