Ratings based on 2,000 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jul 23, 2016
Staff where very helpful They helped with booking my tours
3 out of 5
by A verified traveler

goed rustig hotel

Posted Jul 11, 2016
goed hotel voor het geld, alleen jammer van de absurde parkeer kosten!!!
3 out of 5
by A verified traveler

Below what expected

Posted Jul 6, 2016
There is a 25 dollar fee for parking even as a guest. The air conditioner leaked water and long waiting lines at check in. No directions to room were given and were not told two separate elevators designated to two different building , if wrong one picked , no connection to get to right room number. But room bathroom was nice .
3 out of 5
by A verified traveler

not good staff, reception

Posted Jul 4, 2016
the shuttle bus driver, reception, door service bad. will not stay next timr
5 out of 5
by A verified traveler

It was nice and clean .

Posted Jul 3, 2016
Nice place I definitely recommend it . The rooms are big and comfortable .
5 out of 5
by A verified traveler from honolulu

Thank you Cyrus!

Posted Jul 3, 2016
We stayed here while visiting SF. We drove for 12 hrs before arriving at approx 9p. We stopped for dinner at Mel's diner on Lombard prior to checking in as My family was exhausted. Although we parked in a lit lot and our suv was in view we were robbed and our vehicle windows were busted. When we eventually got to the hotel Cyrus at the front desk was very welcoming and made us feel at home. He made sure we had what we needed to make sure our stay was comfortable. The hotel allowed us to park out front over night as our windows were broken. Every time we walked into the hotel the front desk said hello or welcome back. Cyrus checked on us to make sure we were ok. The warm cookies were a nice touch. I am definitely staying here again. Thank you Double Tree!
3 out of 5
by A verified traveler

In s great location.

Posted Jun 28, 2016
I never stayed, because I did not receive a confirmation from Expedia.
2 out of 5
by A verified traveler

Review

Posted Jun 27, 2016
It was a clean kept room. Bed was comfy, pillows could've been a little former but it was comfortable. Friendly guest check in. Only thing was our cars wouldn't let us in the gate for parking at first. When we finally got up to our room, the view wasn't what we expected. And we tried calling the front lobby and had my fiancé on hold for about 5 minutes before I told him to just hang up. Overall though, it was a nice one night stay, quiet, clean and comfortable. I wouldn't stay more than one night though.
5 out of 5
by A verified traveler from Ft Worth TX

Nice

Posted Jun 25, 2016
Room was Clean and very nice staff. Bay view could be better
5 out of 5
by A verified traveler from Guatemala

Nice get away

Posted Jun 21, 2016
Perfect for a weekend getaway with my husband, we walked around and had a wonderful.