All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 424 out of 1002 reviews" "
10 - Excellent
424
Rating 8 - Good. 205 out of 1002 reviews" "
8 - Good
205
Rating 6 - Okay. 150 out of 1002 reviews" "
6 - Okay
150
Rating 4 - Poor. 95 out of 1002 reviews" "
4 - Poor
95
Rating 2 - Terrible. 128 out of 1002 reviews" "
2 - Terrible
128
8.0/10
Cleanliness
7.8/10
Staff & service
7.2/10
Amenities
7.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Robertt
Traveled with family
Apr 16, 2024
Liked: Property conditions & facilities
Loved the indoor pool and spa. Very enjoyable stay
Robertt
Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on Apr 16, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
It was terribly noisey, water puddles by and inside the elevators...No security monitoring the pools, kids running rampage...For almost $200.00 per night it was a horrible property,
marie
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 16, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
8/10 Good
Marilee
Traveled with family and small children
Apr 15, 2024
It seemed to be in a safe area. Nice view of the bay. Room was decent and fairly quiet considering it was near the airport.
Marilee
Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on Apr 15, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
The view was great watching the planes fly in and out 😊, also we got to see some raccoons while sitting by lagoon that was interesting ☺️!
Geraldine
Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on Apr 12, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
8/10 Good
Ellen
Traveled with family and small children, Traveled with family
Lovely atrium in this hotel where breakfast and happy hour drinks served daily. Nice breakfast buffet as well as made to order omelets. We chose this hotel as it had an indoor pool for our grandchildren which they enjoyed. The room was spacious but the advertised balcony which we paid extra for couldn’t even fit a chair— disappointing as I was looking forward to sitting outside to enjoy the view. The bathroom didn’t even have a towel bar to hang towels, just one hook inside the shower which was broken. All in all we enjoyed the hotel BUT… there was a $39 per night parking fee. The lot was a shared lot with public non paying parking to access the bay walk in front of the hotel. Few spaces— two out of three nights we waited almost a half hour for a parking space. The lot had many signs warning of car break ins. So we paid $39 each night to worry that our car would be broken into. Come on Hilton— you can do better!!
Ellen
Stayed 3 nights in Apr 2024
Response from Embassy Suites Team on Apr 12, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Parking is $39 per day but not informed before booking and not included in stay . It was sprung on me at the counter for check in .
Octavis
Stayed 1 night in Apr 2024
Response from Marc on Apr 9, 2024
Hi Octavis,The hotel website, as well as the Expedia website mention the 39 overnight parking fee. Not sure how else we could have communiticated this to you.
4/10 Poor
Michael
Apr 8, 2024
Liked: Cleanliness, staff & service
Michael
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 10, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
6/10 Okay
Colette De La
Traveled with family
Apr 8, 2024
Liked: Staff & service
Property is older but clean as clean as it can be. Out tub had stains, the carpet was lumpy. Pool also was nice. No A/C and no screen to the balcony so we could leave the door open for air. The entire hotel was muggy. Great staff and liked having happy hour. Worst part was a staff member pushed my son out the way so she could put in her floor number although we were there first.
Colette De La
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 10, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
10/10 Excellent
Joel, Milpitas, CA
Traveled with family
Apr 1, 2024
Need better lighting in the parking lot
Joel
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Apr 5, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Except parking fee of $39 per night, property was nice. People use private vehicles for travel and charging a whopping $40 a night is not reasonable on top of the all other expenses.
Vivek
Stayed 2 nights in Mar 2024
Response from Embassy Suites Team on Apr 5, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
8/10 Good
Alfredo
Mar 30, 2024
Liked: Cleanliness, staff & service
Adequate
Alfredo
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Mar 31, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
6/10 Okay
Sunil, Omaha
Traveled with family
Mar 25, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Nice views, walk is nice, quiet. But the facility itself is not clean, very old, bathrooms are rusty and have mold & mildew. air quality in the room is bad. Beds aren't clean and furniture is very old and dirty. staff is kind and responsive
Sunil
Stayed 5 nights in Mar 2024
Response from Embassy Suites Team on Mar 29, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
10/10 Excellent
RAMANJANAPPA
Mar 24, 2024
RAMANJANAPPA
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Apr 13, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
The hotel is nice, but the beds are not queen size they are smaller.
We try to call the front desk because we didn't have towels and pillows for everyone and they never answer on any of the available extensions.
Miquel
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Mar 29, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
The only reason why I rated it a 3 was because there were pre-teen/teens running up & down the hall laughing/ being extremely loud, knocking on doors until around 12am. The hotel was beautiful & is in a great location, especially if you’re flying out from SFO. They also provide airport shuttle services which is very helpful. I just didn’t get any rest due to all the loud noise.
Brittnie
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Mar 29, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
I loved everything about this property and my stay was fantastic, did NOT like $39 a night for parking, some kind of parking fee is normal but I feel this is taking advantage of the customer! :(
Brandon
Stayed 2 nights in Mar 2024
Response from Embassy Suites Team on Mar 18, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
This hotel is dirty and run down. The hallways had dishes used not picked up for a day. My room was run down. Carpets were wet and when I was asked by text from “Robbie “. About the stay I explained the issues and then it wasn’t replied to. Love the area but would not stay there again. Way too pricey for the quality
Chad
Stayed 2 nights in Mar 2024
Response from Embassy Suites Team on Mar 16, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
10/10 Excellent
Sara
Traveled with group
Mar 9, 2024
Concerned at front desk comment regarding taxi service. Because flight was 5:45 am, necessary to arrive airport by 4:40 am. Front desk stated at times taxi service was “iffy.”
Sara
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Mar 11, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
The man that checked me in was A . I was staying with my daughter after a surgery and he was so helpful and calming.
Pat
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Mar 6, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
2/10 Terrible
Michelle
Feb 25, 2024
Liked: Cleanliness
Michelle
Stayed 1 night in Feb 2024
Response from Embassy Suites Team on Feb 26, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
6/10 Okay
Keith
Feb 24, 2024
Liked: Cleanliness
I loved the lobby. I did not like the $39 fee per day for parking.
Keith
Stayed 2 nights in Feb 2024
Response from Embassy Suites Team on Feb 26, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
6/10 Okay
Elma
Traveled with family and small children, Traveled with partner
The views are really nice but our bathroom had mold, shower handle landed on my sons foot and the tub paint was coming off. Hotel has centralized AC if weather is cold outside AC would not work, room felt clammy n sticky. AC unit is extremely loud. Definitely needs a paint job inside the building and new mattresses!!
Their breakfast and complementary "happy hour" 2 drinks per adult.
Elma
Stayed 2 nights in Feb 2024
Response from Embassy Suites Team on Feb 22, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.
We chose to stay here because we had an early flight to catch the following morning.
The staff was very pleasant and we received excellent service in the restaurant and the food was very good.
The reason for the low rating is due to our room. The AC unit was not functioning properly causing the room to be uncomfortably warm all night. Staying just the night with two kids, we didnt want to go through the hassle of changing rooms.
The other issue was the toilet seat was not connected to the toilet and would slide off.
The other issue was minor but the shampoo dispenser in the shower was empty.
Overall, the service was good but the room was not in rentable condition
Sandra
Stayed 1 night in Feb 2024
Response from Embassy Suites Team on Feb 15, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
8/10 Good
Beatriz
Feb 13, 2024
My first time at an Embassy Suites, impressed with the complimentary happy hour and breakfast. However pool area was dirty and not maintained, lobby area was full of trash and just a mess. There were security guards everywhere but just roamed around aimlessly. Room was hot and when we contacted the front desk they stated all rooms were climate controlled there wasn’t anything that could be done. Overall ok but I don’t think we would return.
Beatriz
Stayed 1 night in Feb 2024
Response from Embassy Suites Team on Feb 14, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
The property is a great location. My only concern is the rooms look old and dark. The bathtub I had, had stained markings. I was scared to get in the shower.
Rita
Stayed 3 nights in Jan 2024
Response from Embassy Suites Team on Feb 14, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
6/10 Okay
Mary Ann
Feb 10, 2024
Liked: Cleanliness, staff & service
Mary Ann
Stayed 2 nights in Feb 2024
Response from Embassy Suites Team on Feb 14, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.
2/10 Terrible
Nelson
Feb 9, 2024
Bed stinks
Nelson
Stayed 1 night in Jan 2024
Response from Embassy Suites Team on Feb 14, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.