Ratings based on 2,151 Verified Reviews

3.8 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Clean, basic hotel

Posted Feb 21, 2018
Pros: Clean, safe, close to union Square
Location: Shopping, restaurants, Chinatown, Union Square
Hotel was clean and in a good location close to Union Square and Chinatown. The hotel was very basic but good for a safe place to stay overnight. Just beware that the hotel is very old and worn and you can hear floor board squeaking every time someone walks around in the room above. Two things that could be improved: first, we checked in 10 minutes after the complimentary wine happy hour ended and were told that we were too late to participate. Second, it was wonderful that we received a call from the front desk after we checked in to see if we needed anything; however, the call occurred hours later at 10pm, well after we had gone to bed to get up for a super early morning flight. Overall, decent basic hotel.
Comment from Hotel Management
Feb 21, 2018 by Bill, Hotel Management
Thank you for the great review and recent stay. I hope you visit to San Francisco was a delight too! If ever visiting again be sure to check out our hot rate program on line for best deals. Sincerely, Bill Engelhardt - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Affordable and fine!

Posted Feb 21, 2018
Pros: Location Staff
Cons: decor
We stayed one night here and the staff were very accommodating and helpful! The building has construction on the outside but we didn't hear anything.' It's a little hill's walk up, but definitely close to many things, including china town and union square! The rooms are small, but within reason considering it's San Francisco! :) Definitely is dated in terms of decor etc, but that's not the end of the world.
Comment from Hotel Management
Feb 21, 2018 by Bill, Hotel Management
Thank you for the great review - hope you visit to San Francisco was a delight too! If ever visiting again be sure to check out our hot rate program on line for best deals. Sincerely, Bill Engelhardt - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2018
The hotel was a great price for mid range hotel. It was comfortable, located in a great location, and had all necessary ammenities. The breakfast was superb.
Comment from Hotel Management
Feb 19, 2018 by Bill, Hotel Management
Thank you for the feedback - happy you found our breakfast a delight and our location a key to your visit. Hope we can host you again soon! Sincerely, Bill Engelhardt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2018
Overall amazing experience. They were painting outside but it really didn't affect our stay there.
Comment from Hotel Management
Feb 19, 2018 by Bill, Hotel Management
Thanks for the 5 star feedback - hope you visit to San Francisco was great too. Visit us again soon as we will have a fresh coat of paint, new sports bar and minor room updates done this spring too! Best regards, Bill Engelhardt General Manager
3 out of 5
by A verified traveler

not worth it

Posted Feb 15, 2018
Location: walking distance to Chinatown and shopping district
rooms not worth the price, breakfast not worth it, beware of extreme parking fee, staff friendly and helpful, great location, wine hour was excellent, outside was being renovated
Comment from Hotel Management
Feb 15, 2018 by Bill, Hotel Management
thank you for the feedback, and sorry you found that our hotel although high in price did not fit your budget from cost of rooms, breakfast and parking. All hotels of our size, style and services are actually higher in price too. I do however you enjoyed you visit to San Francisco!
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Feb 12, 2018
We enjoyed are stay here at this hotel. Close to restaurants, public transport and Chinatown. Vincent from the front desk was very amicable and helpful throughout our stay!!!
Comment from Hotel Management
Feb 15, 2018 by Bill, Hotel Management
Thanks Susie for your feedback and update of our hotel service manager Vincent. Happy to know your visit was enjoyed and hope we can host your visit again in the future! Be sure to check out our Hot Escape rates online too. Best regards, Bill Engelhardt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

The Staff

Posted Feb 12, 2018
Very friendly staff. Attentive and helpful. Check-In is efficient and fairly quick.
Comment from Hotel Management
Feb 13, 2018 by Bill, Hotel Management
Thanks for the Great 5 Star review - Hope we can host your visit again when your back in San Francisco too. Sincerely, Bill Engelhardt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Posted Feb 10, 2018
Enjoyed the stay - great location and wonderful staff.
Comment from Hotel Management
Feb 16, 2018 by Bill, Hotel Management
Thanks K - for the great 4 star review - hope we can host your stay again! Sincerely, Bill Engelhardt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Great location

Posted Jan 31, 2018
Pros: Location and staff
Cons: Updating the facility.
Location: Just north of Union Square. It's walking distance to about everything.
Older building but real convenient location, north of Union Square. The staff is extremely helpful and firendly.
Comment from Hotel Management
Feb 16, 2018 by Bill, Hotel Management
Thank you Jimcin for your the great review and appreciate the feedback! Hope we can host your stay again! Sincerely, Bill Engelhardt General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Great location

Posted Jan 25, 2018
Loved the nightly wine reception. Great way to visit with others on vacation
Comment from Hotel Management
Jan 27, 2018 by FOMSF, Hotel Management
Thank you so much for your feedback, Sherri. You grasped the very idea of our wine reception. We hope to see you again in the near future. Kindest Regards, Vincent Urbain_Guest Services Manager