Ratings based on 380 Verified Reviews

3.2 out of 5
56% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Oak Brook, IL

Good hotel at reasonable price.

Posted Jul 10, 2017
Cons: Location and price
Staff was very pleasent and nice. Room was clean. Breakfast can definitely and should improve.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Ron, thank you for being our guest at Extended Stay America - San Francisco - San Carlos. We are pleased to read you found us to be a good value and that our associates impressed you with their courteous service. We have also taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. We appreciate your nice review. Please come back and see us again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jul 1, 2017
The room looked clean, but other people's stuff was left in the room. I had a belt, my coworker had an open bag of rice, a bunch of dry foods. He also had a bunch of cardboard leftover from someone else in the kitchen and an empty condom box on the floor.
Comment from Hotel Management
Jul 4, 2017 by General Manager, Hotel Management
I apologize for the cleanliness issues you experienced during your stay. Our job is to provide a clean comfortable hotel experience to our guests. We can't apologize enough for the cleanliness issues you described from your stay. We have procedures in place so that this does not happen, so we will investigate where we fell short. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sonora ca

Perfect location to the Redwood City Sequoia Hosp

Posted May 2, 2017
Pros: close to the Hospital and it was very clean a spacious
Cons: Larger dog area with lawn would be nice
Location: Need a hotel close to the hospital that would allow a dog.
Needed to have a place that would except dogs and close to the Sequoia Hospital in Redwood City. It was perfect. Staff was polite and the hotel was very clean with a very spacious studio room. Would definitely recommend it!
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Gayla, we truly appreciate you taking the time to share your experience at our hotel. It’s our pleasure knowing you loved all the aspects of your visit, especially our location being perfect for your needs and pet-friendly feature. Thank you for recommending us, and we hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Reno, Nv

Bay Area visit

Posted Apr 27, 2017
Great location, brand new, clean, and comfortable. I will stay here again!
Comment from Hotel Management
Apr 28, 2017 by General Manager , Hotel Management
Jim, thank you for taking the time to provide feedback about your stay at Extended Stay America - San Francisco - San Carlos. We are glad to read you had a comfortable visit and that our location was perfect for your needs. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, General Manager
1 out of 5
by A verified traveler from sf-san carlos

The worst place I have ever encountered

Posted Apr 20, 2017
There were scoundrels and the place had no front desk clerk for 1/2 hour. The rooms and hallways looked like a drug infested hotel. I left after 5 min in the room in fear of my safety. It was not worth my life to stay there.
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
3 out of 5
by A verified traveler from Reni, NV

Breakfast

Posted Apr 3, 2017
Please change your "breakfast" to coffee and muffins. My kids and I expected a breakfast, and when we got there the employee opened a drawer and gave us a muffin and said "coffee over there, and pointed to a pot of coffee on a table." The employees also do not speak well English. Washer and dryer was way over priced! No ice cubes, no complementary soap, lotions or anything. I will never come again.
Comment from Hotel Management
Apr 5, 2017 by General Manager , Hotel Management
Josie, thank you for being our guest. We sincerely apologize for your disappointing stay and regret that our grab-and-go breakfast was not to your liking. We will make note of your feedback as we plan any changes to this. We have full-size refrigerator/freezer which includes ice trays for your convenience, so we do not have ice machines on our property. Toiletries are also available at the front desk and are complimentary. We are sorry if our staff didn't communicate this to you at check-in. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
5 out of 5
by David

Posted Apr 3, 2017 on Hotels
Awesome!!!
Comment from Hotel Management
Apr 5, 2017 by Manager, Hotel Management
David, thank you for being our guest at Extended Stay America - San Francisco - San Carlos. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for your business, and we look forward to your next visit. Sincerely, General Manager
4 out of 5
by peter from San Carlos California

Posted Apr 1, 2017 on Hotels
can't wait to stay there again
Comment from Hotel Management
Apr 3, 2017 by Manager, Hotel Management
Peter, thank you for staying at Extended Stay America San Francisco - San Carlos and for the amazing comments. Our goal is to provide an excellent experience to all our guests, so we are glad you enjoyed your time with us. We appreciate your business and look forward to seeing you soon. Sincerely, General Manager 
1 out of 5
by A verified traveler from NJ

Rats! Stay away

Posted Mar 31, 2017
Not much to say... There were rats and rat droppings everywhere...
Comment from Hotel Management
Apr 2, 2017 by General Manager , Hotel Management
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, General Manager
3 out of 5
by Karlee

Posted Mar 27, 2017 on Hotels
the room did not provide the advertised pots, pans, dishes or utensils
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
Karlee, thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit with us. We apologize for any miscommunication regarding our in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thanks again, we hope to welcome you back soon! Sincerely, General Manager