Ratings based on 370 Verified Reviews

3.2 out of 5
56% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sonora ca

Perfect location to the Redwood City Sequoia Hosp

Posted May 2, 2017
Pros: close to the Hospital and it was very clean a spacious
Cons: Larger dog area with lawn would be nice
Location: Need a hotel close to the hospital that would allow a dog.
Needed to have a place that would except dogs and close to the Sequoia Hospital in Redwood City. It was perfect. Staff was polite and the hotel was very clean with a very spacious studio room. Would definitely recommend it!
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Gayla, we truly appreciate you taking the time to share your experience at our hotel. It’s our pleasure knowing you loved all the aspects of your visit, especially our location being perfect for your needs and pet-friendly feature. Thank you for recommending us, and we hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Reno, Nv

Bay Area visit

Posted Apr 27, 2017
Great location, brand new, clean, and comfortable. I will stay here again!
Comment from Hotel Management
Apr 28, 2017 by General Manager , Hotel Management
Jim, thank you for taking the time to provide feedback about your stay at Extended Stay America - San Francisco - San Carlos. We are glad to read you had a comfortable visit and that our location was perfect for your needs. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, General Manager
1 out of 5
by A verified traveler from sf-san carlos

The worst place I have ever encountered

Posted Apr 20, 2017
There were scoundrels and the place had no front desk clerk for 1/2 hour. The rooms and hallways looked like a drug infested hotel. I left after 5 min in the room in fear of my safety. It was not worth my life to stay there.
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
3 out of 5
by A verified traveler from Reni, NV

Breakfast

Posted Apr 3, 2017
Please change your "breakfast" to coffee and muffins. My kids and I expected a breakfast, and when we got there the employee opened a drawer and gave us a muffin and said "coffee over there, and pointed to a pot of coffee on a table." The employees also do not speak well English. Washer and dryer was way over priced! No ice cubes, no complementary soap, lotions or anything. I will never come again.
Comment from Hotel Management
Apr 5, 2017 by General Manager , Hotel Management
Josie, thank you for being our guest. We sincerely apologize for your disappointing stay and regret that our grab-and-go breakfast was not to your liking. We will make note of your feedback as we plan any changes to this. We have full-size refrigerator/freezer which includes ice trays for your convenience, so we do not have ice machines on our property. Toiletries are also available at the front desk and are complimentary. We are sorry if our staff didn't communicate this to you at check-in. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
1 out of 5
by A verified traveler from NJ

Rats! Stay away

Posted Mar 31, 2017
Not much to say... There were rats and rat droppings everywhere...
Comment from Hotel Management
Apr 2, 2017 by General Manager , Hotel Management
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Mar 20, 2017
They will try to nickel and dime you to death. Tiny shampoo, no conditioner. One tiny soap. One night table for a king bed. Had to go myself to get kitchen supplies. Forks and spoons, no knives. Provide only prepackaged snacks in am, not "breakfast". Only flavored creamers for coffee. Manager doesn't seem honest.
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
We are sorry we missed meeting your expectations during your stay. Please know, our guests often bring their personal items from home to use, so that's why toiletries for your room are available upon request at the front desk and are always complimentary. We will certainly share your feedback with the concerned team regarding food and beverage selections at our hotel. In response to your comments, we will be coaching our front desk staff to ensure, we are clearly communicating our services and amenities during guest arrivals. We hope you will visit us again when you are in this area. Sincerely, General Manager
3 out of 5
by A verified traveler from NY

I've seen better places

Posted Mar 19, 2017
On the last day of stay, housekeeping started cleaning the room and moving our stuff out before we even checked out! Unlike other Extended stay America hotels, no fruits for breakfast and housekeeping once a week only. AC unit is blowing on the bed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to freeway, restaurants & cities!

Posted Feb 25, 2017
Great to have kitchen & accessories- met expectations as advertised. Friendly and accommodating staff. Thx
Comment from Hotel Management
Mar 21, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am more than pleased to read how pleased you were with our staff and the accommodations you received, especially the fully equipped kitchen. Thank you for your amazing review of our property. We are delighted to know you were pleased with your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
The rooms were a bit small but had a small kitchenette
Comment from Hotel Management
Mar 21, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to see you enjoyed the fully equipped kitchen in your room despite your disapproval of the room size. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
5 out of 5
by A verified traveler

Posted Jan 30, 2017 on Hotels
great and relaxing stay
Comment from Hotel Management
Mar 21, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to read you had relaxing stay at our hotel without any issues. Thank you for posting your review. We look forward to having you visit with us again in the future