Ratings based on 304 Verified Reviews

4.2 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 15, 2017
Pros: comfortable
Cons: no comment
Location: did not like being near airport
work trip. no time to site see. did not site see. aaaasdffdsaasdffdsaasdffdsaasdffdsaasdffdsaasdf
2 out of 5
by A verified traveler from US

Disappointed

Posted Dec 2, 2016
Pros: close proximity to my family
The walls are super thin and we could hear the neighbor's television as if it was in our room. In addition, when we arrived, we were walking down the hall to find our room and the entire hallway spelled heavily of someone smoking marijuana. While this is not a reflection of the quality of the hotel, it is supposed to be a non-smoking hotel and the scent was extremely strong. Smoke alarms should have gone off. A another issue, we contacted the hotel just prior to arriving to see if we could change our room from a king bed to two queens. They said no problem on the phone. Upon our arrival nothing was said. When we got to the room, there was a roll-a-way bed along with our king! I called the front desk and they said it was because we booked the room with Expedia that they couldn't make the change and hoped the roll-a-way was sufficient. I believe this should have been said on the phone. It was too late for us to make other arrangements. Because of this and a recent flight issue, I do not believe we will be booking with Expedia again when I could have just contacted the hotel directly and made the reservation.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 27, 2016 on Hotels
3 out of 5
by A verified traveler from Sacramento, United States of America

Noisy

Posted Nov 27, 2016
The hotel is right off the freeway so we heard constant traffic throughout the night. We also heard a lot of noise inside the hotel. We were in a room that could be co-joined with the room next door and there was hardly a buffer between the shared door and our neighbors. I felt like we were in the same room.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 21, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 17, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

SF Trip for Weekend

Posted Oct 3, 2016
We were in town from LA for the weekend to catch Dodgers vs Giants & Cowboys vs 49ers. Hotel is about 15 min from airport, 1 mile from train station to go to AT&T Park for 30 min ride, or Levis Stadium for 45 min ride. Good Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo, Japan

Hotel in San Carlos

Posted Sep 17, 2016
Pros: Area. Close to family members.
Cons: Better price.
Location: I have family close by.
I've been staying at this hotel for several years. The only issue I have is that the price has increased dramatically over this period of time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2016
Good but pillows were not comfortable and kitchen lady was not friendly to 1 of the guest.