Ratings based on 82 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Great falls, United States of America

Great location

Posted Nov 23, 2016
Pros: It's more of a residence than a hotel.
Cons: Add room service
It is within walking distance of all the best tourist attractions and some great art galleries.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

AMAZING

Posted Nov 3, 2016
Pros: I booked this hotel for my clients. They loved it. I booked the 2 bedroom. They loved the location, and the spaciousness of the rooms. Their words were amazing.
Cons: Everything was perfect, no complaints. Would stay again
Location: Alcatraz, Ghierdelli Chocolate, so many things to list. Great city
Comment from Hotel Management
Nov 18, 2016 by Lucas, Hotel Management
Thank you for your very kind words about the property. We're thrilled to hear you had such a nice visit and hope to have the opportunity to welcome you again in the future. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo, Japan

Great location, great place

Posted Oct 25, 2016
Pros: The 3-bedroom suite wasn't cheap, but it lived up to its billing. For a family or group willing and able to splash out a bit, it's well worth it.
Cons: There was construction noise on the street outside after 9am, but that's not the fault of the hotel. The complimentary continental breakfast could have been a little nicer. You have to go out to dine in the evenings, but there are plenty of restaurants nearby. Waxmans was very good.
Location: Great location. Right on Ghirardelli Square. A short walk to Fisherman's Wharf and Pier 39. Convenient for the rental-car companies on Beach Street.
4 out of 5
Recommended
for Families
by A verified traveler from Houston

perfect location , fabulous building, great rooms

Posted Sep 21, 2016
Pros: everything was exactly what you would expect form a 5 star hotel. amenities, staff, limo service, location, overall experience was great.
Cons: furniture, carpet were a bit worn & outdated for this level of hotel. rooms were spacious and comfortable. Breakfast could use a few hot items.
Location: Close to everything! Walk to great dining, wharf, shopping, china town a limo ride away. and don't forget to visit the chocolate factory!
absolutely the perfect location for stay in S.F. just cant be beat. Also fabulous view in a wonderful, historical site. Within steps of beach, wharf, and close to china town and downtown. Wonderful views of from rooms and decks of both bridges. Decks with fireplaces outside were just wonderful. Shopping & dining just steps away. I mean, like staying in a chocolate factory! wow! And do go to Gary Danko's for dinner. Great value for a family as you have a 2-3 br, fireplaces, full kitchen, all top amenities! .
Comment from Hotel Management
Sep 21, 2016 by Lucas, Hotel Management
Thank you for taking the time to comment on your recent stay with us. We're thrilled to hear your stay was such a pleasant one and you found the property so well-suited to your needs. Thanks again for your kind words and we hope to have the opportunity to welcome you again in the near future. Sincerely, Lucas
5 out of 5
Recommended
for Families
by A verified traveler

Perfect place to stay with young children.

Posted Aug 10, 2016
Staff were friendly and helpful. Location was great.
Comment from Hotel Management
Aug 15, 2016 by Lucas, Hotel Management
Thank you for your kind words about your recent stay with us. We're pleased you had such a nice visit and hope to welcome you again in the future. Sincerely, Lucas
5 out of 5
Recommended
for Families
by A verified traveler from Houston

nice apartment style suites in ideal location

Posted Aug 3, 2016
Pros: The staff was very courteous and helpful. The location is ideal and the outside terraces overlooking Ghirardelli square and the bay are awesome.
Cons: There was some wear and tear in the rooms which could use a little remodeling.
Location: The location is perfect for enjoying bay views and the action of Ghirardelli square. It's also a short walk to Fisherman's wharf.
We had a delightful time at the Fairmont and very much enjoyed our fully equipped 3 bedroom apartment.
Comment from Hotel Management
Aug 15, 2016 by Lucas, Hotel Management
Thank you for your very kind words about the property. We're thrilled you had such a nice visit and found the rooms so well-suited to your needs. Thanks again and we hope to welcome you again in the future. Sincerely, Lucas
2 out of 5
by A verified traveler

Posted Jul 20, 2016
Staff were not helpful. Despite showing my email reservation they had the wrong check in date and departure date. And they made us feel like they were doing us a favor getting us a room. They were not apologetic and they were not accomodating. I would not stay there again.
Comment from Hotel Management
Jul 22, 2016 by Lucas, Hotel Management
I'm sorry to hear of your negative experience at the property. That is certainly not indicative of the level of service we aim to provide. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Spacious luxury hotel in Fishermans Wharf

Posted Mar 20, 2016
Perfect hotel for a larger family or if you are looking for more space. Located at one end of the wharf, you are in walkable distance to most of the attractions. Cable car stop is only a couple blocks away. Hotel has a car service that will drive you within a 2 mile radius. (it is a free service, but always have a tip ready.) Will definitely stay there on our next visit to San Fran
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent for families who want more than 1 room.

Posted Feb 18, 2016
Excellent place. Great beds and great fire pit patios.
Comment from Hotel Management
Feb 25, 2016 by Lucas , Hotel Management
Thank you for your kind words about the property. We hope to have the opportunity to welcome you again in the near future. Sincerely, Lucas Schumacher
4 out of 5
Recommended
for Everyone
by A verified traveler from O, Houston, TX

Comfortable and lovely staff

Posted Nov 12, 2015
We enjoyed our stay at the Fairmont Heritage. It was my mother's 45th Birthday and the staff went above and beyond to make it an unforgettable stay. Christina with conceirge in particular planned a whole day tour of Napa with me only giving her a few ideas. The room had an amazing view of the bay, we really couldn't of asked for more. Thank you to the Fairmont staff for making us feel welcomed!