Ratings based on 150 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from O, Houston, TX
Comfortable and lovely staffPosted Nov 12, 2015
We enjoyed our stay at the Fairmont Heritage. It was my mother's 45th Birthday and the staff went above and beyond to make it an unforgettable stay. Christina with conceirge in particular planned a whole day tour of Napa with me only giving her a few ideas. The room had an amazing view of the bay, we really couldn't of asked for more. Thank you to the Fairmont staff for making us feel welcomed!
for Everyoneby A verified traveler from San Francisco
Fantastic LocationPosted Oct 21, 2015
Pros: Views, location
Cons: The actual square - need to cater to the locals
Location: Ferry Plaza, Union Street, Marina - its all close by
I just love this place. One of the best views in San Francisco. Not a fan at all of the Wharf area - but this location is separated. The rooms are beautiful.
for Everyoneby A verified traveler from B
Excellent locationPosted Oct 5, 2015
The city view described in the overview is actually a street view. We moved to a bay view of course with additional room upgrade charges. There are no restaurants available within the hotel however you can order from the local 3 restaurants nearby with a $25 delivery fee and a additional 20% hotel fee on top. The gym facilities are very limited and small. The hotel staff are excellent and extremely friendly & helpful. Room decor and furnishings are excellent. Great space for couples traveling together and families.
for Familiesby Felix from Schweiz
Posted Aug 17, 2015 on Hotels
Morgenbuffet eher schwach (zu wenig Stühle, Personal eher unterbesetzt.) Ansonsten perfektes Hotel, super Lage, freundliches Personal, saubere Zimmer zu einem doch stolzen Preis...
for Everyoneby A verified traveler from San Diego, CA
What a view!Posted Aug 14, 2015
Pros: I liked everything about this hotel. From the sweet location to the great views and wonderful staff...especially our concierge. Can't wait to return.
Cons: My only complaint is the bed was a bit soft for me. I like a real firm support, but this is something that is a personal preference.
Location: Ghirardelli Square right below, and within walking distance to a couple nice art galleries or catch a cable car. Drive to the Embarcadero in minutes.
This residence is located right above Ghirardelli Square. Alcatraz is right across the bay and the views from the balcony were fantastic! Everything you could need or want is provided...including a washer and dryer in one of the closets. Every evening music would drift up from the Square...very good artists and lovely sounds. A fireplace adds a nice touch, and there are two TV's with DirecTV. The valet service will take good care of your car, and this is great because parking in SF is at a premium. The staff were courteous, friendly and helpful. One could not ask for anything more.
for Familiesby alaa from Egypt
Alaa GamilPosted Aug 13, 2015 on Hotels
for Familiesby Marvel from Oakland
Can't wait to visit againPosted Aug 12, 2015 on Hotels
Great time, wife & kids loved their 1st trip to San Fran
for Familiesby TORU
Posted Aug 5, 2015 on Hotels
by A verified traveler
Fisherman's WharfPosted Jul 23, 2015
It has no proper hotel services, it is more like renting an apartment. It is expensie for what they offer. The view is good but not great. Lots of chicolates though. That is all
for Familiesby Gloria from Honolulu
Awesome hotel!Posted Jun 3, 2015 on Hotels
I just needed hotel for one night because I had mistakenly booked wrong dates on the other hotel. We were upgraded upon check in and given a gorgeous suite on the 2nd floor with lanai. Even had a washing machine/dryer which would have been good to know! This hotel is awesome. We were given a comp ride to the next hotel in a very fancy hummer limo. Everyone was very friendly and nice. Service is great at this hotel.
Comment from Hotel Management
Aug 15, 2015 by Lucas Schumacher, Hotel Management
Thank you for your very kind words about the property. I'm sure the upgrade was a nice surprise and it sounds like you found the residence well-suited to your needs. Thanks again for your kind words and we hope to welcome you again in the future. Sincerely, Lucas