Ratings based on 179 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Houston

perfect location , fabulous building, great rooms

Posted Sep 21, 2016
Pros: everything was exactly what you would expect form a 5 star hotel. amenities, staff, limo service, location, overall experience was great.
Cons: furniture, carpet were a bit worn & outdated for this level of hotel. rooms were spacious and comfortable. Breakfast could use a few hot items.
Location: Close to everything! Walk to great dining, wharf, shopping, china town a limo ride away. and don't forget to visit the chocolate factory!
absolutely the perfect location for stay in S.F. just cant be beat. Also fabulous view in a wonderful, historical site. Within steps of beach, wharf, and close to china town and downtown. Wonderful views of from rooms and decks of both bridges. Decks with fireplaces outside were just wonderful. Shopping & dining just steps away. I mean, like staying in a chocolate factory! wow! And do go to Gary Danko's for dinner. Great value for a family as you have a 2-3 br, fireplaces, full kitchen, all top amenities! .
Comment from Hotel Management
Sep 21, 2016 by Lucas, Hotel Management
Thank you for taking the time to comment on your recent stay with us. We're thrilled to hear your stay was such a pleasant one and you found the property so well-suited to your needs. Thanks again for your kind words and we hope to have the opportunity to welcome you again in the near future. Sincerely, Lucas
5 out of 5
by A verified traveler

Perfect place to stay with young children.

Posted Aug 10, 2016
Staff were friendly and helpful. Location was great.
Comment from Hotel Management
Aug 15, 2016 by Lucas, Hotel Management
Thank you for your kind words about your recent stay with us. We're pleased you had such a nice visit and hope to welcome you again in the future. Sincerely, Lucas
5 out of 5
by A verified traveler from Houston

nice apartment style suites in ideal location

Posted Aug 3, 2016
Pros: The staff was very courteous and helpful. The location is ideal and the outside terraces overlooking Ghirardelli square and the bay are awesome.
Cons: There was some wear and tear in the rooms which could use a little remodeling.
Location: The location is perfect for enjoying bay views and the action of Ghirardelli square. It's also a short walk to Fisherman's wharf.
We had a delightful time at the Fairmont and very much enjoyed our fully equipped 3 bedroom apartment.
Comment from Hotel Management
Aug 15, 2016 by Lucas, Hotel Management
Thank you for your very kind words about the property. We're thrilled you had such a nice visit and found the rooms so well-suited to your needs. Thanks again and we hope to welcome you again in the future. Sincerely, Lucas
2 out of 5
by A verified traveler

Posted Jul 20, 2016
Staff were not helpful. Despite showing my email reservation they had the wrong check in date and departure date. And they made us feel like they were doing us a favor getting us a room. They were not apologetic and they were not accomodating. I would not stay there again.
Comment from Hotel Management
Jul 22, 2016 by Lucas, Hotel Management
I'm sorry to hear of your negative experience at the property. That is certainly not indicative of the level of service we aim to provide. Sincerely, Lucas
5 out of 5
by Stacey

Outstanding

Posted Jun 7, 2016 on Hotels
Me & my hubby were in town for the Emmys & because of his nomination & ultimate win the Fairmont staff provided a bottle of complimentary wine & Ghiradelli chocolates. Very nice touch. The room & views of the bay & Alcatraz were spectacular!! We had an amazing time. Thank you Fairmont Heritage for providing accommodations that made our stay that much more unforgettable in all the right ways!!
Comment from Hotel Management
Jun 14, 2016 by Lucas Schumacher, Hotel Management
Thank you for your kind words about the property. We're pleased to hear you had such a nice visit and hope to welcome you again in the future. Sincerely, Lucas
5 out of 5
by A verified traveler

Posted Jun 1, 2016 on Hotels
Comment from Hotel Management
Jun 14, 2016 by Lucas Schumacher, Hotel Management
Thank you for your kind words about the property. We're pleased to hear you had such a nice visit and hope to welcome you again in the future. Sincerely, Lucas
4 out of 5
by A verified traveler

Stay at a historical building

Posted Jun 1, 2016 on Hotels
A very convenient place close to Fisherman's Wharf.
Comment from Hotel Management
Jun 14, 2016 by Lucas Schumacher, Hotel Management
Thank you for your kind words about the property. We're pleased to hear you had such a nice visit and hope to welcome you again in the future. Sincerely, Lucas
5 out of 5
by Arfaat from Detroit

Phenomenal stay

Posted May 10, 2016 on Hotels
Excellent hotel and staff. Service was great. House car is very convenient to go to local places. Would highly recommend.
Comment from Hotel Management
by Lucas Schumacher, Hotel Management
Thank you for your kind words about your experience with us. We're pleased you had such a nice visit and hope to welcome you again in the future. Sincerely, Lucas
5 out of 5
by A verified traveler

Posted Apr 27, 2016 on Hotels
Excelente!!
4 out of 5
by A verified traveler

Posted Apr 13, 2016 on Hotels
Fairmont is nice hotel with quality rooms and great location. The bed for my wife and I was the worst bed we have ever slept on in a hotel. Terrible. Hotel also has no mini bar or sundry offering. If you need water, medicine or sundry off hours it is tough with no market or store open.
Comment from Hotel Management
Apr 16, 2016 by Lucas Schumacher, Hotel Management
Thank you for taking the time to comment on your recent stay with us. I'm pleased to hear you found the property of high quality and location excellent. I'm sorry to hear you found the bed uncomfortable and apologize for the discomfort that caused. Thank you again for your feedback and we hope to have the opportunity to welcome you again in the future. Sincerely, Lucas