Ratings based on 4,628 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Always elegant

Posted May 26, 2017
The small queen rooms have no view but are wonderfully quiet.
2 out of 5
by A verified traveler from Orange County, CA

Bait & Switch

Posted May 22, 2017
When I arrived to the hotel I was offered an upgrade to a city view room for $20.00 a night. When I checked out, they tried to charge me $50.00 a night and told me that they did not agree to $20.00/night. I was appalled that Fairmont would try to pull a fast one just to make a buck. I do not recommend you believe the check in person unless they write down the price. I was specifically told that the room upgrade was for $20.00/night for $40.00 total. When I advised the manager, she argued with me, even when I told her to check the video footage so she could see that the Fairmont is the one who made me the offer!!! This is not the type of service that you would expect from a 5 star hotel. Go to the Four Seasons instead.
5 out of 5
Recommended
for Everyone
by A verified traveler

A Touch of Class,

Posted May 20, 2017
Pros: Everything
Location: Close enough to most attractions and a short cab ride to all others
Everything we were looking for on our return trip to San Francisco. Easy to see why Tony Bennett left his heart there,the Staff,hotel and location is a tribute to San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 16, 2017
Pros: the history and its location
Cons: nothing to improve truly satisfying
Location: excellent restaurants nearby great location to visit the city
Quality and service at its finest. great history and appreciation of the past
Comment from Hotel Management
May 16, 2017 by Lucas, Hotel Management
Thank you for your kind review of the hotel. We're pleased you had such a nice stay and found the hotel's location so well-suited to your needs. Thanks again. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Wonderful experience

Posted May 15, 2017
After a very difficult flights, it was refreshing to be greeted by such a gracious and welcoming front desk attendant at check-in . Nancy answered all of our questions and made us feel at home. My husband and I were impressed with her professionalism and hospitality. It really set the tone for the whole trip and I would definitely come back.
Comment from Hotel Management
May 16, 2017 by Lucas, Hotel Management
Thank you for your very kind words about the hotel. As we pride ourselves on service, I'm thrilled to hear of your interactions with the staff, particularly after such an eventful flight. I look forward to sharing your kind words with the team, I know they'll be pleased to hear it. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great San Francisco Icon

Posted May 15, 2017
Sometimes Icon hotels do not live up to expectations. This one does. Pre 1906 lobby is all gold and marble. Staff very attentive. Upgraded to a tower room with view if the bay and city. Room very spacious with bathroom with separate shower and bath. Had breakfast in the lobby restaurant. Lemon ricotta pancakes delicious.
Comment from Hotel Management
May 16, 2017 by Lucas, Hotel Management
Thank you for your kind words about the hotel. We're thrilled to hear you had such a nice visit and you enjoyed such great service from the staff. Thank you again for your kind words and we hope to welcome you again in the future. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodland, CA

Great hotel in a great location!

Posted May 15, 2017
This hotel is in a great location. We were able to walk out the front door and hop on a cable car down to Fisherman's Wharf. We walked to the Ferry Building, which was about a mile or so. It's all down hill, so very easy walk with great views. It's only about a half a mile from Union Square. The hotel and room was very clean and all the staff were very nice and helpful. I would definitely recommend this hotel!
Comment from Hotel Management
May 16, 2017 by Lucas, Hotel Management
Thank you for your kind words about the hotel. We're thrilled to hear you had such a nice visit and you found the property so beautiful. Thanks again for your kind words and we hope to welcome you again in the future. Sincerely, Lucas
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted May 11, 2017
The shower is not as the hotel , it is so low water on it!!!
Comment from Hotel Management
May 12, 2017 by Lucas, Hotel Management
Thank you for your review of the hotel. We're pleased you had a nice visit and hope to welcome you again. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Posted May 9, 2017
Absolutely beautiful hotel, wonderfully attentive and friendly staff. Fantastic location.
Comment from Hotel Management
May 12, 2017 by Lucas , Hotel Management
Thank you for your very kind words about the hotel. We hope to welcome you again in the future. Sincerely, Lucas
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

It's a landmark

Posted May 9, 2017
The new rooms are nice. The bathrooms remain the challenge of yesterday but are nice and clean. If you are looking for a stylish modern hotel this is not the one. If you are looking for something that will make your stay in memory you came to the right place. The staff always goes the extra mile. Something we tend to forget in this day and age
Comment from Hotel Management
May 9, 2017 by Lucas, Hotel Management
Thank you for your kind words about the hotel. As you mentioned, we are a historic hotel and have much of that storied past on display throughout the property. I'm pleased to hear the staff provided such great service and we hope to welcome you again in the future. Sincerely, Lucas