Ratings based on 4,665 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant, classic luxury city hotel

Posted Jun 27, 2017
Pros: Everything
Location: Excellent, opera
Everything was perfect for a romantic getaway for a night at the opera
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Wa USA

Impeccable service

Posted Jun 25, 2017
I had a fantastic stay at the Fairmont. Real professionals work here. Everyone I encountered, the Valet, front desk, room service and bartender provided perfect service and attention to detail. Restaurant was excellent, and my room was fantastic also. My suite had a fabulous view of Alcatraz and the Golden gate bridge. Room 12!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel but parking is very pricing

Posted Jun 25, 2017
Beautiful hotel, great location and awesome staff! Would stay again
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 24, 2017
Wonderful staff great location Needs to reinstate dinner dancing
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in San Francisco

Posted Jun 24, 2017
I love this hotel. The staff is exceptionally friendly and the hotel itself is beautiful. Located at the top of the hill so the views are amazing from any floor. I always order the NY Strip for dinner because it is one of the best steaks I have ever eaten (and I consider myself a steak connoisseur).
3 out of 5
by A verified traveler from Australia

Nice, But Not Sure I'd Stay Here Again

Posted Jun 23, 2017
Pros: My room.
Cons: - Improved WiFi - Improved service from concierge staff
Location: Very convenient to Downtown.
Overall my stay was average. I've usually found Fairmont Hotels to be very good, but the San Francisco hotel was below par with others. The concierge desk was unhelpful and it would be better if they weren't there. I had to man-handle all my luggage comprising four large bags to the front desk without any assistance from the concierge. It wasn't busy and they watched me drag it in. The WiFi is very slow as well; to the point where I couldn't be bothered using it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Plano

Great Location

Posted Jun 22, 2017
Awesome experience. Most helpful staff, from the front desk, at check-in, to concierge services. Excellent service. They catered to our every needs, in details. I would definitely stay there again.
2 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Historic Hotel Close to Local Attractions

Posted Jun 7, 2017
Pros: The staff!
Cons: Quality of the rooms from the comfort of the beds to the updating of the bathrooms.
Location: Perfect location for tourist. It's a little far from Fishermans Wharf however you can easily take a cab or uber there.
Although this hotel is historic it does not display this upon entering. One thing that I think is the most important to make mention of is the wonderful hotel staff and the kind personalities. Everyone is helpful however if you are wanting a nice hotel with a more up to date appearance this is NOT the one for you. The amenities were dated, and the hotel itself showed signs of wear and tear. There are possibly other rooms that are more updated however mine was not one of them. Again, I can't express enough how helpful the staff was. Very kind to tourist and extremely willing to help plan your day for sightseeing. So if you are wanting to experience this hotel for the history and customer service aspect I would recommend, however there are better hotels w/ better prices and quality.
Comment from Hotel Management
Jun 9, 2017 by Lucas, Hotel Management
Thank you for taking the time to comment on your recent stay with us. It sounds like you appreciated the history of the property and enjoyed great service from the staff. I can appreciate your preference for a more contemporary decor and thank you again for your feedback. Sincerely, Lucas
4 out of 5
Recommended
for Everyone
by A verified traveler

My stay at the Fairmont

Posted Jun 7, 2017
I stayed during Memorial Day weekend. I arrived early and requested an early check in, I was told there were no rooms available unless I paid to upgrade. I did pay $65 a night to upgrade to a city view room. The room was very nice and had an amazing view. I was disappointed to not have a bath robe in the room, and the shower would go from very hot to very cold real quick. I did notice that there was loud music playing from somewhere in the hotel every single night, I was able to hear it very clear in my room on the 20th floor. The hotel staff was very friendly and helpful, they texted throughout the stay and made sure everything was going fine. Overall I was a little upset about not having my room available when I arrived, as well as the loud music keeping me up every night. I don't think I would stay at this hotel again.
Comment from Hotel Management
Jun 9, 2017 by Lucas , Hotel Management
Thank you for commenting on your recent stay with us. It sounds like you enjoyed your stay overall, in spite of some challenges you experienced. I apologize for the noisiness of your room and can appreciate the frustration that caused. Thank you again for your feedback and I hope you would be willing to return and allow us the opportunity to make your next stay better than your last. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

The top 1%

Posted Jun 6, 2017
Pros: EVERYTHING on the interior is really well done.
Cons: The two hundred buck rooms have NO view. They're hidden behind the cornice on the top floor. Good tradeoff over spending 3X on the other rooms.
Location: Top of Nob hill. Walking anywhere is very steep for 3-4 blocks. California Line Cable Car is right outside on the south side though.
In the top 1% of places I've stayed in. A really nice experience. It's really stupid of them to charge so much for WiFi though. This is the Bay Area. It's free just about everywhere. Dumb holdover from 10 years ago.
Comment from Hotel Management
Jun 9, 2017 by Lucas, Hotel Management
Thank you for your very kind words about the hotel. We're thrilled to hear you had such a nice visit and enjoyed the views from atop Nob Hill. Thank you again for your very kind review and we hope to welcome you again in the near future. Sincerely, Lucas