Ratings based on 4,749 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Posted Aug 23, 2017
The service was not good, however the facilities were beautiful!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent !!

Posted Aug 23, 2017
Pros: Location was excellent.
Cons: My only complaint would be the charge for parking (considerably high given the fact rooms are pricey but they are worth it)
Beautiful hotel, amazing staff and great location. Highly recommend!!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Franisco

Posted Aug 23, 2017
The concierge named Junior was very very helpful and most pleasant. He alone would be the reason I would return to your hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lived up to our expectations

Posted Aug 23, 2017
Wondering stay in an iconic San Francisco property
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
the hotel was great and has very good views of the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Break in San Fran

Posted Aug 21, 2017
Pros: staff, location
awesome views, great location, amazing history to this beautiful hotel.
2 out of 5
by A verified traveler from The Netherlands

Nice hotel and good staff.

Posted Aug 20, 2017
Overall nice hotel and great staff however traveling from Marriot in LA & Wynn in Vegas with similar average prices per night I was flabbergasted concerning the cleanless and bad smell in elevators and corridors of the hotel which was below average for a stay of $550/night. To keep a long story short: definitely not worth for $550/night. No value for your money.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Location: Great Nob Hill location. We took an Uber to ATT Park for a fabulous Lady Gaga concert.
First, we purchased our room at about half off regular pricing, then when we arrived, were placed in a view room in the tower! Gorgeous views, immaculate! So nice, we decided to order room service to spend more time in it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Oregon

Our stay in San Francisco

Posted Aug 18, 2017
We had lovely time! What an amazing hotel. We had a marvelous time.
3 out of 5
Recommended
for Everyone
by A verified traveler

Iconic but...

Posted Aug 17, 2017
No hot water - maintenance during peak bathing. Couldn't they wait until after 9am to begin???
Comment from Hotel Management
Aug 23, 2017 by Andrew, Hotel Management
We apologize for the hot water issue and hope that you enjoyed the rest of your stay.