Ratings based on 3,880 Verified Reviews

4.5 out of 5
85% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from King City, ON

Beautiful Hotel

Posted Feb 16, 2018
Pros: Roof top garden.
Cons: Communication. Gym customer service.
Location: GO TO THE NOB HILL CAFE!!!!! It's right around the corner!
This hotel is gorgeous. My flight was delayed due to weather and my travel agent called to see if they would upgrade me due to the fact that I was losing a night. They did. My room was absolutely stunning. The young man at the desk was helpful and kind at 330am when I arrived. I was a tad disappointed that my in room amenities were not restocked, (soaps, shampoo, etc.) and that there were no in room slippers. These are very minor complaints! The gym is OK. When I went, the girl at the desk charged me $15 even though I am a president's club member and said I had to go up to reception to get it removed. Woman at reception said she should have been able to see my member's number. Also, in the gym change room, it said that robe and slippers were available on request. She said "no, we don't have any" Hmmmm. Roof Top Garden is lovely, and the weather was so nice I was able to relax and read there. I would have loved to have been able to order a drink from my spot, but no one came by. Overall, a lovely stay and made my San Francisco visit feel luxurious.
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel- perfect for the holidays!

Posted Feb 16, 2018
Pros: Holiday decorations were beautiful!
Cons: Timing for valet and check-out during the holiday times.
Location: Pretty much everything is only a walk or a trolley ride away. Be prepared for some hills though- it is San Francisco:) The Tiki Bar unexpected fun!
We went there for our 10th anniversary. The service was stellar except that to check out or get to our vehicle- it could take over an hour to get a hold of a bellperson to actually come up or to get your car retrieved. Other than that it was spectacularly decorated, close to trolley lines, had wonderful food and was a very special location!
5 out of 5
Recommended
for Everyone
by A verified traveler from Carmel Valley, CA

Gorgeous views & a wonderful experience

Posted Feb 16, 2018
Pros: Beautiful rooms & very friendly staff.
Cons: Please build a pool on the roof top garden
Location: Union Square is very close by full of shops and places to eat
San Francisco’s gem sits atop Nob Hill which gives you breathtaking view of the beautiful city. The staff was extremely helpful & the room was spacious & luxurious. Thank you for a wonderful stay. My favorite place was the rooftop gardens which was perfect to walk around on & see the sunrise in the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Anniversary stay

Posted Feb 12, 2018
Superb Location, The view form the room was amazing, good hotel staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Seaside, CA

Good hotel made great by the staff

Posted Feb 12, 2018
The Fairmont’s elegance is greatly enhanced by its staff. From check in to checkout every staff member went out of their way to be helpful and friendly.
1 out of 5
by A verified traveler from los angeles

Overrated,

Posted Feb 11, 2018
If you're looking for a nice lobby this is your place. If you're looking for service sub par, this is your place. The phrase don't judge a book by its cover is perfect for this hotel, because the cover is magnificent. Yet the actual book is like the movies that go straight to DVD
5 out of 5
Recommended
for Everyone
by A verified traveler from Brownsville

Posted Feb 11, 2018
Great experience and attention. Incredible view. The best locación.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Feb 8, 2018
Four wonderful days of leisure. Staff treats everyone special. Breakfasts were delicious. Room service e was fast, efficient and tasty
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2018
It was great . This is an iconic hotel in San Fran.
4 out of 5
Recommended
for Everyone
by A verified traveler

elevator issue

Posted Feb 4, 2018
We love this hotel and enjoy it as our annual date weekend. The rooms are lovely, our view of the Transamerica building and the bay is wonderful . One disappointment, only one elevator was working which was so inconvenient. We decided to walk up and down the stairs.... 4th floor It just took too long to wait for the elevator and when it did stop it was always full.