Ratings based on 336 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
85% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Need renovation / Spa awful

Posted May 12, 2016
The hotel needs to be renovated. The spa is inside an open to the public gym and it is in awful conditions
2 out of 5
by A verified traveler from SF


Posted May 9, 2016
Pros: I can not think of anything
Cons: Improve Management
Location: shopping
This is the worst Four Seasons Experience I have had in my life, I will never stay at this hotel again.
5 out of 5
by A verified traveler

2 for 2

Posted May 8, 2016
Second time staying here. It's perfect. The staff is incredibly helpful and accommodating—from front desk to concierge to housekeeping. The beds are luxuriously comfortable. Breakfast in the room was well-prepared and delivered fresh and hot. We were on a high floor and the city views are thrilling. Every hotel should be what this place is. I will never stay anywhere else in San Francisco.
5 out of 5
by A verified traveler

Posted Apr 29, 2016
This is an amazing hotel in downtown San Fransisco.
4 out of 5
by A verified traveler from East Bay, California

Fantastic Service, Fantastic Location

Posted Apr 19, 2016
Pros: Location, service.
Cons: Quality of the rooms, noise level, value.
Location: Metreon, Ferry Building, Museums, Convention Center, Shopping, Excellent Restaurants.
The service and the location set this hotel apart. We have stayed at several Four Seasons properties in the past, and we appreciate the top-notch service provided by the staff. We were not disappointed by the SF property, at least when it comes to service. Check-in was a breeze, thanks to NaNa, who provided us with some suggestions for our stay. Service requests for extra pillows and room service were handled expertly. The location could not be better. You have quick access to a bunch of great restaurants nearby, along with the Metreon (if you want to see a movie), the convention center, and several museums. The Embarcadero and the Ferry Building are minutes away via Muni. Our only quibble with the hotel was the quality of the rooms and the decor. The rooms and public spaces felt dated. I am not sure if they have been updated since the hotel opened back in 2001. There was really nothing special about the rooms. They were clean, and functional, but not really true to the Four Seasons brand. They did not feel particularly luxurious or stylish. Also, we could hear quite a bit of noise from the hallway as well as the floor above us. Overall, the location and service set this hotel apart from the others in San Francisco. However, we were disappointed by the the ho-hum quality of the rooms. They do not support the $400-$500/night room rate.
5 out of 5
by A verified traveler from Z

The best amenities in a hotel by far.

Posted Apr 11, 2016
I visit San Francisco with my wife frequently and the Four Season has become our expectation of a standard vacation.
5 out of 5
by A verified traveler

Favorite Hotel in SF

Posted Apr 4, 2016
Pros: Everything
The Four Seasons surpassed our expectations. We've stayed in many luxury hotels in SF, including the Ritz-Carlton. Four Seasons is superior on all counts.
3 out of 5
by A verified traveler

i requested extra towels and it not there.

Posted Mar 21, 2016
Pros: it was beautiful and great city view.
Cons: better customer service
Location: it was close to everything. the location is the best in SF.
i had to call the front desk then they brought it.
4 out of 5
by A verified traveler

Posted Mar 2, 2016
Nice , we left some clothes and are hoping to get them back
5 out of 5
by Francimeire

This traveler left a rating score only Posted Feb 26, 2016 on Hotels