Excellent customer service.
Posted Dec 26, 2016
The staff at this hotel are friendly,courteous,polite and welcoming. I have stayed at many hotels in the union sqaure area (on multiple occasions). This particular hotel seems to have excellent customer service training. I was there for five days,and every single encounter with staff members was truly impressive. Front desk staff, concierge, security, house keeping, doormen etc. I wish I could remember everyone's names, but I interacted with so many staff members. All went above and beyond. My check in and check out process went very smoothly thanks to a very competent and professional young lady. I wish I could remember her name. The rooms are simple,but comfortable & clean. There is complimentary coffee&tea in the mornings and a small evening wine reception. I would definitely stay at this hotel again,because of the amazing customer service I received.