Ratings based on 2,331 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great customer service. Great location

Posted Feb 13, 2017
The hotel was a great location to watch the Chinese New Year Parade. The hotel staff was very helpful for everything.
Comment from Hotel Management
Feb 18, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you for your feedback. We are thrilled to hear you enjoyed your experience with us. We look forward to your next visit!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
Good location but hotel room was more outdated than expected
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

The perfect SF hotel!

Posted Jan 11, 2017
I cannot recommend this hotel more strongly! Amazing location right in Union Square, very nice updated room with comfortable linens, and perhaps the best service I have ever received from hotel staff. Very nice staff that go out of their way to help you with anything you might need! Also, it was crazy cheap compared to other SF hotels! You really can't go wrong here.
Comment from Hotel Management
Jan 14, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you for the terrific feedback. We are elated to hear your experience with us was outstanding. Please visit us again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Hidden gem in the Union Square

Posted Jan 4, 2017
Pros: Location, privacy, the decor, the bathroom, comfortable bed, plus the free wifi, free wine and free coffee, and many of the great staff members.
Cons: Stop stocking stuff in the room fridge that are priced so high. I get that you are charging for the convenience. We found it annoying and stressful.
Location: We found plenty of public parking garages as well as the valet provided by the hotel. There are many things to do around the hotel.
ARRIVAL - We arrived at the hotel in the evening and were not going out, so we parked our car in one of the many public garages nearby and walked with our luggage. CHECK-IN was great because the front desk person was both professional and friendly. This hotel was designed guest friendly. The elevator is right across the lobby from the front desk. The floor and the room we stayed in were very quiet even though the hotel was located in a very busy and fun part of the town. THE ROOM - We loved watching NHK HD on the flat screen TV. We couldn't use the room refrigerator because it was already packed with the airplane service stuff. There was no microwave either. The bathroom was modern and practical. We especially liked the lighted mirror mounted above the sink. THE BED - We loved it. FREE WIFI - We loved how it was free and actually worked well. ROOFTOP PARK - We enjoyed walking the trail on the roof. It was private and nicely kept. FREE COFFEE - Very good coffee was provided starting at 5:00 AM. What a way to start a day! FREE WINE - They started serving free wine at 5:30 PM in the lobby. What a way to come back to the hotel and unwind. They know how to treat their guests! We will definitely consider coming back to this hotel. Thank you for taking a big part in our amazing trip. We couldn't have done it without your generous hospitality, Galleria Park Hotel!!!
Comment from Hotel Management
Jan 9, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you very much for taking the time to share such detailed feedback. We are thrilled to hear your overall experience was favorable and that you were able to enjoy so many of our offerings. Your comments regarding the refrigerator in the room will be taken into consideration as we strive to improve our services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly hotel close to Union Plaza

Posted Jan 1, 2017
Pros: The location close to BART and Union Plaza was very good. We also enjoyed the free coffee in the morning and the free wine in the evening.
This hotel was a nice place to stay in SF over the holidays while visiting family.
Comment from Hotel Management
Jan 3, 2017 by Jeffrey , Hotel Management
Thank you very much for taking the time to share your feedback. We are thrilled to hear you enjoyed our unbeatable location and amenities offered. We look forward to welcoming you back very soon.
2 out of 5
by A verified traveler from Florida

Not a good choice

Posted Dec 28, 2016
The overall experience was not upto the mark. The hotel is totally different as appears in picture. The only good thing about it is that it's in down town and the staff is good. But the stay was not at all comfortable. Rooms are extremely small. Even the executive rooms are not upto the mark. I will suggest you to keep this hotel as your last preference
Comment from Hotel Management
Jan 3, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you very much for your candid feedback. We are saddened to hear we failed to meet your expectations. Your comments will be taken into consideration as we strive to improve for the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
The locAtion was convinient, the staffs were helpful, will return
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
Staff was really friendly and the hotel is in a great location!
4 out of 5
Recommended
for Everyone
by A verified traveler from Eureka, CA

Stayed here for four nights

Posted Dec 26, 2016
Had an overall pleasant stay. I wish my room was more spacious, though. Checking in was a bit challenging because of the Expedia mystery hotel booking. When I went to check in, I didn't have have a reservation under my name but they trusted I had paid already so I only had to pay for incidentals. I liked the location of the hotel and how the business center was open 24/7. I do wish we had more free amenities e.g. Chocolate or water. The staff there were amazing and are the friendliest hotel staff in SF.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent customer service.

Posted Dec 26, 2016
The staff at this hotel are friendly,courteous,polite and welcoming. I have stayed at many hotels in the union sqaure area (on multiple occasions). This particular hotel seems to have excellent customer service training. I was there for five days,and every single encounter with staff members was truly impressive. Front desk staff, concierge, security, house keeping, doormen etc. I wish I could remember everyone's names, but I interacted with so many staff members. All went above and beyond. My check in and check out process went very smoothly thanks to a very competent and professional young lady. I wish I could remember her name. The rooms are simple,but comfortable & clean. There is complimentary coffee&tea in the mornings and a small evening wine reception. I would definitely stay at this hotel again,because of the amazing customer service I received.