Ratings based on 2,351 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Mar 17, 2017
Pros: The Bell Staff were very helpful with luggage and the car. The wine hour was a nice touch.
Cons: Tell the check-in person that a guest standing in front of your desk is far more important than anything you might be doing on your computer.
The Galleria Park is in a great location if you want to be close to Union Square, shopping or theater. There are a lot of fantastic restaurants within walking distance. We enjoyed dinner at the Gaspar Brasserie next door. The room was comfortable and we enjoyed the wine hour in the lobby.
Comment from Hotel Management
Mar 19, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you for your feedback. We appreciate the rave review despite the deficiency in service you received. We are elated to hear you enjoyed our unbeatable location and the wine hour. Your comments will be utilized for training as we strive to improve for the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from portland

San Francisco

Posted Mar 11, 2017
Very quaint hotel I enjoyed the outdoor garden The staff were very helpful
Comment from Hotel Management
Mar 12, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you for sharing the great review. We are thrilled to hear the team ensured a wonderful experience for you. Please come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Jersey City, NJ

Nice hotel in financial district

Posted Feb 22, 2017
Pros: Large Room
Cons: Larger Bathroom
Location: Stopped by Murphy's and Topsy's for Happy Hour, walking distance to the Embarcadero.
Arrival was nice and hotel offers a wine hour in the evening. The room was large and clean, the bathroom was on the smaller side but like having a couch in addition to the bed in the room to hang out. Room feels homey. Went to the bakery next door for a coffee which was convenient.
Comment from Hotel Management
Feb 28, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you for taking the time to share your valuable feedback. We are happy to hear your stay was a great experience. Come visit us again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great customer service. Great location

Posted Feb 13, 2017
The hotel was a great location to watch the Chinese New Year Parade. The hotel staff was very helpful for everything.
Comment from Hotel Management
Feb 18, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you for your feedback. We are thrilled to hear you enjoyed your experience with us. We look forward to your next visit!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
Good location but hotel room was more outdated than expected
Comment from Hotel Management
Feb 25, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you for your feedback. We would like to welcome you back again as we are currently in the middle of a full refresh of our rooms. We think you will enjoy the new look!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

The perfect SF hotel!

Posted Jan 11, 2017
I cannot recommend this hotel more strongly! Amazing location right in Union Square, very nice updated room with comfortable linens, and perhaps the best service I have ever received from hotel staff. Very nice staff that go out of their way to help you with anything you might need! Also, it was crazy cheap compared to other SF hotels! You really can't go wrong here.
Comment from Hotel Management
Jan 14, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you for the terrific feedback. We are elated to hear your experience with us was outstanding. Please visit us again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Hidden gem in the Union Square

Posted Jan 4, 2017
Pros: Location, privacy, the decor, the bathroom, comfortable bed, plus the free wifi, free wine and free coffee, and many of the great staff members.
Cons: Stop stocking stuff in the room fridge that are priced so high. I get that you are charging for the convenience. We found it annoying and stressful.
Location: We found plenty of public parking garages as well as the valet provided by the hotel. There are many things to do around the hotel.
ARRIVAL - We arrived at the hotel in the evening and were not going out, so we parked our car in one of the many public garages nearby and walked with our luggage. CHECK-IN was great because the front desk person was both professional and friendly. This hotel was designed guest friendly. The elevator is right across the lobby from the front desk. The floor and the room we stayed in were very quiet even though the hotel was located in a very busy and fun part of the town. THE ROOM - We loved watching NHK HD on the flat screen TV. We couldn't use the room refrigerator because it was already packed with the airplane service stuff. There was no microwave either. The bathroom was modern and practical. We especially liked the lighted mirror mounted above the sink. THE BED - We loved it. FREE WIFI - We loved how it was free and actually worked well. ROOFTOP PARK - We enjoyed walking the trail on the roof. It was private and nicely kept. FREE COFFEE - Very good coffee was provided starting at 5:00 AM. What a way to start a day! FREE WINE - They started serving free wine at 5:30 PM in the lobby. What a way to come back to the hotel and unwind. They know how to treat their guests! We will definitely consider coming back to this hotel. Thank you for taking a big part in our amazing trip. We couldn't have done it without your generous hospitality, Galleria Park Hotel!!!
Comment from Hotel Management
Jan 9, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you very much for taking the time to share such detailed feedback. We are thrilled to hear your overall experience was favorable and that you were able to enjoy so many of our offerings. Your comments regarding the refrigerator in the room will be taken into consideration as we strive to improve our services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly hotel close to Union Plaza

Posted Jan 1, 2017
Pros: The location close to BART and Union Plaza was very good. We also enjoyed the free coffee in the morning and the free wine in the evening.
This hotel was a nice place to stay in SF over the holidays while visiting family.
Comment from Hotel Management
Jan 3, 2017 by Jeffrey , Hotel Management
Thank you very much for taking the time to share your feedback. We are thrilled to hear you enjoyed our unbeatable location and amenities offered. We look forward to welcoming you back very soon.
2 out of 5
by A verified traveler from Florida

Not a good choice

Posted Dec 28, 2016
The overall experience was not upto the mark. The hotel is totally different as appears in picture. The only good thing about it is that it's in down town and the staff is good. But the stay was not at all comfortable. Rooms are extremely small. Even the executive rooms are not upto the mark. I will suggest you to keep this hotel as your last preference
Comment from Hotel Management
Jan 3, 2017 by Jeffrey Rosenkrantz, Hotel Management
Thank you very much for your candid feedback. We are saddened to hear we failed to meet your expectations. Your comments will be taken into consideration as we strive to improve for the future.
4 out of 5
by Tomoko

Posted Dec 28, 2016 on Hotels
I wish room was little bigger and had bathtub. But overall everything was good.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are happy to hear you enjoyed your stay with us. Your comments regarding the room size and lack of a bathroom will be taken into consideration as we strive to improve for the future. We look forward to your next visit!