Ratings based on 2,131 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from South Australia

Lovely hotel- close to shopping and financial disc

Posted Jan 26, 2016
Pros: Hotel is well-set up and very clean, with free wine in the evening and tea/coffee in the morning.
Cons: More coffee pods for the in-room espresso machines? That's about it.
Location: In the financial district, close to shops etc. Easy access to public transport.
Booked this hotel for a weekend in SF before returning to Australia, and found it easy to get to most locations either by walking, catching public transport or Uber. The area is very busy and quite noisy at night, which disturbed our sleep a little, but not too bad for the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Posted Jan 11, 2016
Great location near the BART and shops. Close to places of interest including Union Square, Chine Town etc. The staff were welcoming and helpful. Wine hour each afternoon was very much appreciated; a great way to end the day or start your night time activities. I would be keen to stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

It's cold in San Francisco with no heater...

Posted Jan 5, 2016
The heater in our room stopped working after our first night. We informed the front desk about the problem as we were leaving the hotel for the day. Presumably, someone from the hotel maintenance department came to fix the heater while we were gone; however, the problem wasn't resolved when we returned. I called the front desk and informed them of the situation. They immediately sent someone from the maintenance department to look at our heater again. The maintenance person told us that the circuit breaker was tripped and that he would reset it. Like a charm, the heater started working… for about 20 minutes. Then, it stopped working again. The following morning, we called the front desk again. The front desk told me that the hotel was having some electrical issues. They gave me two choices, maintenance could take another look at the heater or they could give me a space heater. We chose the space heater. Nobody from the hotel followed up on any of the occasions we complained about the heater. One follow-up phone call and space heater could've prevented two cold tonight's. Everyone I interacted with at the hotel were very nice and service oriented, but the lack of follow-through made two out of our four nights very uncomfortable. This is a very nice hotel in a very nice location and I would stay here again despite the issues that we had.
4 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Close to downtown

Posted Jan 4, 2016
We like the hotel,service was excellent...need a coffee shop o restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Will come back again.

Posted Dec 30, 2015
Pros: Great location (only a few blocks from Union square & Chinatown), room and bathroom were both clean, bed was comfortable, there's a mini fridge, nice decor inside the room and lobby, bathroom design is very nice, and the staff were very friendly. Cons: I wished that the deluxe room with queen size bed was bigger in size but it was doable, bathroom is pretty small too (2 people can't get ready in there at the same time), there isn't enough room on the shelf inside the shower (It could only hold the soap bar and 1 bottle and I had to put the rest of my stuff on the floor), there's very little counter space on the bathroom sink but there are 2 drawers underneath that you can use, and there's no microwave. Overall I would stay here again but maybe get the room with the king size bed since those rooms are bigger.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA

Loved this hotel.

Posted Dec 30, 2015
My wife and I really our two nights at this hotel. Decor of our room was great and the hotel staff was very helpful and warm. Location is terrific as its in the middle of many great spots including Chinatown and Union Square.
5 out of 5
Recommended
for Everyone
by A verified traveler

一人でも家族でも安心して泊まれるホテル

Posted Dec 29, 2015
BARTのモントゴメリ駅から歩いてすぐ.治安がよく,周辺にレストランが多く便利.ホテルのスタッフは礼儀正しく,親切.ロビーでのコーヒーやワインのサービスも最高.部屋も広く,清潔.ただ,エアコンの設定温度を最高にしても少し寒かった.また,ベッドメーキングのチップを忘れた日はティッシュの補充やバスマットの交換がなかったのは残念.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to Bart station, shopping, etc

Posted Dec 22, 2015
Pros: clean, nice staff, location
Cons: need to fix the treadmill I was disappointed it was broken not sure for how long. Bigger cups for coffee and tea in the morning.
Location: location was close to Bart, shopping and easy access to bus lines
there is a very nice hotel located in the heart of San Francisco. Close to Bart for easy access to Oakland airport My room was decorated nicely, clean and comfortable. I was also given a complimentary bottle of wine . I would recommend this hotel to anybody staying in the area, staff was friendly and nice
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near financial district and shopping.

Posted Dec 20, 2015
Stayed here during a large conference. Avoided the throws at the conference hotels and had a great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great hotel, great location, great staff!

Posted Dec 15, 2015
Pros: The staff is the best.
Cons: Beds could be a bit more comfortable.
Location: Everything in downtown SF is within reach from this hotel.
We loved this hotel! The staff is so accommodating and they even have a complimentary coffee hour during mornings and wine hour during evenings. They even gave us a welcome bottle of wine, which was such a great detail. Location is great if you want to go around downtown San Francisco.