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The staff was amazing and the restaurant on the property is good too. It’s a very clean hotel and steps away from shopping and union square.
Anna
Stayed 2 nights in Apr 2024
Response from Ana on Apr 23, 2024
Dear Anna,We appreciate your feedback. Thank you for choosing to stay with us while in San Francisco. We're delighted to hear that our staff exceeded your expectations, and you enjoyed your dining experience and the cleanliness of our hotel. We hope to welcome you back soon!
8/10 Good
Heidi
Traveled with partner
Apr 19, 2024
Liked: Cleanliness, staff & service
Liked the location! Near cable cars, streetcars, union square and a short distance to Chinatown and the Wharf. A little dated but had a fantastic staff!!
Heidi
Stayed 6 nights in Apr 2024
Response from Janet on Apr 19, 2024
Dear Heidi,Thank you for providing a review on our Hyatt Regency New Orleans. We are delighted to hear you liked the location, nearby cable cars, Union Square, the Wharf and the short distance to Chinatown. We are extremely pleased to hear how fantastic the staff was. They will be happy to hear this too. We will share your feedback with our team regarding how the hotel was a little dated, so this can be taken into consideration for future hotel improvements. We hope to have the pleasure of you staying with us in the future.Warm regards,
Hello Yayoi,Thank you for your feedback and recent stay at Grand Hyatt San Francisco. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca
The room was typical for a large hotel chain, large and clean. The service however was terrible. My colleague and I were treated so disrespectfully on more than 3 occasions by different staff members. Hopefully they work on their customer service.
REBECCA
Stayed 2 nights in Mar 2024
Response from Travis on Apr 3, 2024
Hello Rebecca!Thank you for taking the time to provide your review of our hotel. We would like to apologize that you did not receive the customer service you would expect from Hyatt. Please reach out to us via one of our social or chat channels as we would like the opportunity to speak with you further about your stay. We look forward to hearing from you. Warm Regards, Travis
Dear Robert,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
We stay at a lot of places and this was the first time we didn’t like the stay
Andrew
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 24, 2024
Dear Andew,Thank you for your review. I am very sorry to learn of your disappointment. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,
Dear Pam, Thank you for taking the time to provide your rating. We truly hope your stay with us was enjoyable and we hope to have the pleasure of welcoming you back soon. Best regards,
Dear Aman,Thank you for taking the time to review our property. We have noted your concern about the need for parking and will forward your feedback to our management team. We hope to have the opportunity to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda
10/10 Excellent
Edgar, Glendale
Mar 2, 2024
Edgar
Stayed 1 night in Feb 2024
Response from Melinda on Mar 22, 2024
Dera Edgar,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda
Customer service was excellent and the location was very convenient.
Dustin
Stayed 4 nights in Feb 2024
Response from Candace on Feb 23, 2024
Dear Dustin,I want to thank you for being a guest of our hotel and for taking the time to share your experience at our hotel. We are overjoyed to hear your positive feedback of our hotel location and customer service. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to welcome you back again soon at Grand Hyatt San Francisco.Warm regards,Candace
Dear Adam,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt that our hotel and practical rooms and was in a great area. We hope to welcome you back as our guest again soon! Warm Regards,
Dear Quan,Thank you for taking the time to review your stay with us. I'm happy to hear your stay was overall pleasant. We hope to welcome you back again soon. Best Regards,
Did not get to dine at the restaurant but the club lounge access was very convenient for quick breakfast (had 3 hot items) without having to purchase it
daniel
Stayed 4 nights in Feb 2024
Response from Laura on Feb 18, 2024
Dear Daniel, Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed the Regency Club amenities. We truly hope your stay with us was enjoyable and we hope to welcome you back soon. Best regards,
Dear Joel,Thank you for taking the time to review our property. We hope to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda
Greetings June Ruth,Thank you for your recent stay. It was our pleasure welcoming you to Grand Hyatt San Francisco. We hope to welcome you back. Warm reagards,Rebecca
the staffs are friendly and their hospitality was great. I would love to stay here again.
Kenta
Stayed 1 night in Jan 2024
Response from Laura on Jan 29, 2024
Dear Kenta,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable an that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon. Best regards,
My fiancé and I had never been to San Francisco and we wanted to scratch it off our bucket list. We loved the location of hotel and walkable area to literally everything! Food was amazing and the structures were so worth seeing!
We had an amazing time and the hotel staff, valet were superb!
Crystal
Stayed 3 nights in Jan 2024
Response from Melinda on Jan 24, 2024
Dear Crystal,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient and that our staff provided superb service. We are also glad to hear you found the food amazing. We hope to welcome you back soon!Warm regards,Melinda
10/10 Excellent
Shamar
Jan 18, 2024
Shamar
Stayed 4 nights in Jan 2024
Response from Melinda on Jan 20, 2024
Dear Shamar,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda
Dear Tiffany,Thank you so much for your patronage and for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon.Best regards,
2/10 Terrible
Victor
Jan 8, 2024
Victor
Stayed 3 nights in Jan 2024
Response from Janet on Jan 27, 2024
Dear Victor,Thank you for taking the time to provide a rating on our Grand Hyatt San Francisco. We are disappointed to see the low rating and would like to know what we could have done to have made your stay a better experience. Please contact us on one of our social or chat channels. We hope to hear from you soon. Kind regards,
Centrally located. Right at downtown union square. Clean and comfortable beds. Highly recommended
Michael
Stayed 1 night in Dec 2023
Response from Laura on Jan 8, 2024
Dear Michael,Thank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,
10/10 Excellent
carmen
Jan 7, 2024
Liked: Amenities
Check in was prompt, very courteous and time taken to find our membership acct info. We were even given an upgrade.
carmen
Stayed 2 nights in Jan 2024
Response from Laura on Jan 8, 2024
Dear Carmen, Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,
Convenient location, large rooms. Style is not as modern as new hotels but comfortable. Staff was nice and helpful
Sandy
Stayed 3 nights in Dec 2023
Response from Anisa on Jan 13, 2024
Hello Sandy,We are glad to know the location was convenient for you and glad you found it to be comfortable. We appreciate the insights and hope to see you again soon.Best,
10/10 Excellent
Cheryl, Mobile
Jan 4, 2024
Cheryl
Stayed 2 nights in Dec 2023
Response from Laura on Jan 9, 2024
Dear Cheryl,Thank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,
From the initial check-in to our 2am departure to the airport, everything went smoothly and better than expected. The location was perfect for getting around the city easily and the staff was always helpful and friendly. The hotel was very clean and the little touches of luxury make a huge difference. I am very happy with my choice and will definitely stay again.
Mark
Stayed 5 nights in Dec 2023
Response from Anisa on Jan 13, 2024
Hello Mark,We are happy to know the choice you made to stay with us was of satisfaction and glad you enjoyed it. We hope to have the opportunity to serve you again in the future.Best,
Hello Jered,We are glad to know there was great service. We appreciate your comments and insights and hope to se you again soon.Best,
10/10 Excellent
Rafael
Jan 2, 2024
Rafael
Stayed 2 nights in Dec 2023
Response from Michaela on Jan 3, 2024
Hello Rafael. I want to thank you for your patronage to us at Grand Hyatt San Francisco. I am pleased you enjoyed your time with us and truly appreciate your review. I hope to have you back as our Guest in the future. Have a great day!
10/10 Excellent
Kenneth
Jan 1, 2024
Kenneth
Stayed 2 nights in Dec 2023
2/10 Terrible
Ying
Jan 1, 2024
Ying
Stayed 1 night in Dec 2023
Response from Michaela on Jan 3, 2024
Hello Ying. I want to personally thank you for being our Guest at Grand Hyatt San Francisco. I truly appreciate your time and review. If you need assistance regarding your stay, please reach out to us on Facebook or X with your stay details. Have a great day!
10/10 Excellent
Reuben
Jan 1, 2024
Reuben
Stayed 1 night in Dec 2023
Response from Anisa on Jan 13, 2024
Hi Reuben,Thank you for your rating. We hope you enjoyed your stay with us and hope to see you again soon.Best,
My family and I had an Amazing time in San Francisco. The hotel was perfect for us. The service was great. Very responsive. It was our first time in the city and the location was perfect for us - accessble, near shopping and food. The staff was very attentive; and it was clean. Pricey but so was everything else in the city. Recommend.
Lisa
Stayed 4 nights in Dec 2023
Response from Candace on Dec 31, 2023
Dear Lisa,I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are overjoyed to hear your positive feedback of our hotel, location, and staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments.Warm regards,Candace
10/10 Excellent
Anne marie
Dec 30, 2023
Anne marie
Stayed 4 nights in Dec 2023
Response from Melinda on Jan 20, 2024
Dear Anne marie,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda
Dear Rashvinder,Thank you for your perfect rating for our Grand Hyatt San Francisco. We were delighted to see that you enjoyed your stay with us! We hope to have the opportunity to welcome you back as our guest for another great stay in the future!Warm regards!
One of the most central and best hotel of San Francisco. Amazing view. Luxury as you would expect there.
Jérôme
Stayed 1 night in Dec 2023
Response from Michaela on Dec 26, 2023
Hello Jerome. Thank you for being our Guest at Grand Hyatt San Francisco. I am pleased you enjoyed your stay, and our location served you well. I truly appreciate your time and review and look forward to welcoming you back as our Guest in the future. Have a great day!
The room was clean and very comfortable. I appreciated that housekeeping came daily and early in the morning. Can't go wrong with accommodations.
Verified traveler
Stayed 2 nights in Dec 2023
Response from Melinda on Dec 18, 2023
Good afternoon,Thank you for taking the time to review our property. We are so glad to hear you found your room clean and comfortable. We are also glad to hear housekeeping came daily and early morning. We hope to welcome you back soon!Warm regards,Melinda
10/10 Excellent
Richard
Dec 17, 2023
Richard
Stayed 1 night in Dec 2023
Response from Melinda on Dec 18, 2023
Dear Richard,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda
10/10 Excellent
Eric
Dec 10, 2023
Eric
Stayed 1 night in Dec 2023
Response from Michaela on Dec 12, 2023
Hi Eric! I want to personally thank you for being our Guest at Grand Hyatt San Francisco. I truly appreciate your time and review and am pleased you enjoyed your time with us. I hope to welcome you back as our Guest in the near future!
10/10 Excellent
Claudia
Dec 10, 2023
Claudia
Stayed 1 night in Dec 2023
Response from Betsy on Dec 11, 2023
Dear Claudia, Thank you for the 5/5 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
Dear Joseph,Thank you for taking the time to review our property. We would appreciate any feedback on what could have been done to make your stay a better experience. Please reach out to us on our social media or chat channels so we can discuss your stay further. We hope to welcome you back to Grand Hyatt San Francisco again soon for an improved stay that exceeds all expectations.Warm regards,Melinda
Hello oscar!Thank you for the amazing 5-star review! We are delighted to hear that you enjoyed your stay with us at Grand Hyatt San Francisco! We love hearing that the customer service was great as this is what we strive to provide our guests with. We do hope to have the pleasure of welcoming you back in the future, so please feel free to contact us should you need any assistance.
I stay at the Grand Hyatt every time I go to San Francisco - love it
Gisele
Stayed 2 nights in Nov 2023
Response from Betsy on Nov 25, 2023
Dear Gisele,Thank you for the 5/5 rating and feedback. We are so happy to hear that every time you come to San Francisco you stay at our hotel. It is always a pleasure to welcome you. Thank you for staying with us and thank you for your loyalty to Hyatt. We look forward to welcoming you as our guest again soon.Warm Regards,
Greetings Ishak,Thank you for your feedback and your recent stay. We are happy you enjoyed our beautiful hotel and wonderful location. We hope to welcome you back again.Warm regards,Rebecca
Dear Chris,Thank you for taking the time to review our property. Please reach out to us on our social media or chat channels to discuss your stay further. We hope to keep you as a valued guest.Warm regards,Melinda
Great location convenient and clean hotel. Pricey parking and really didn’t get a good understanding of what the $39 extra fee was for?
Fred
Stayed 1 night in Nov 2023
Response from Larissa on Nov 12, 2023
Hello Fred,Thank you for your feedback. We appreciate your insight on our parking. We are glad to know you found our location clean and convenient. Thank you for staying with us and we hope to have the chance to host you again.Kind regards,
8/10 Good
Hanna
Nov 11, 2023
Hanna
Stayed 2 nights in Nov 2023
Response from Jamie on Dec 4, 2023
Dear Hanna,Thank you for taking the time to leave a rating for our Grand Hyatt San Francisco. It's great to see that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back for an even better stay experience in the future!Warm regards,
10/10 Excellent
Kenneth
Nov 6, 2023
Kenneth
Stayed 1 night in Nov 2023
Response from Michaela on Nov 8, 2023
Dear Kenneth,Thank you for being our Guest at Grand Hyatt San Francisco. I am pleased you enjoyed your time with us and appreciate your positive review. I look forward to having you back as our Guest in the future!
Nice hotel, location always matches our activities. Really enjoyed the bar staff, valet/bell staff super friendly, housekeepers gave the warmest greeting, but my front desk check in with Alex (?) was unfortunately unwelcoming. Checking out went fine and agent was pleasant.
Spencer
Stayed 2 nights in Oct 2023
Response from Betsy on Nov 3, 2023
Dear Spencer,Thank you for the 10/10 rating and feedback We are happy to hear that you felt our hotel was nice and our bar staff, valet and housekeepers were friendly and welcoming. We apologize for your experience at the front desk, and we will be sure to address this with our management team. Thank you for staying with us. We look forward to welcoming you as our guest again soon. Warm Regards,