Ratings based on 2,231 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel centrally located

Posted Sep 1, 2015
Pros: Modern decor with updated bathroom. The city views were amazing.
Location: There was plenty of shopping in high end stores as well as great restaurants. Public transportation BART, cable cars all walking distance.
The hotel was an upscale modern hotel. There was a good use of space in a city hotel. There were amazing views. The gym was well equipped. Overall very good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Nice location close to lots of sight seeing

Posted Sep 1, 2015
Nice hotel , nice beds and spacious bed room, they open the lobby front door for you every time you walk in and out. but simple things are missing: -there is coffee in the room but no tea -there is no bottled water in the fridge -every day beds are made but not completely - the place the toilet paper is installed is awkward and not easily accebily - there is no lock on the toilet door
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Classy Hote!

Posted Aug 30, 2015
Nice city view. Updated clean bathroom, and comfy beds. Walking distance to shopping and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good for location, modern, comfort and staff

Posted Aug 30, 2015
Everything was good except for construction noise in the mornings. Not a problem unless you want to sleep in late. They are building new Apple Store next door.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location in Union Square

Posted Aug 30, 2015
Hotel is very nice and in a good location. Thankfully we were on the 31st floor so the construction noise was not as bad as it would have been.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Excellent location

Posted Aug 30, 2015
Friendly staff Courteous service Hospitality great Timeliness Overall 5 star convenience
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

This hotel was close to everything!

Posted Aug 28, 2015
Pros: the lounge and views from the room was great. the room that we has was not blocked by other buildings and was facing the park.
Cons: the beds are not very comfortable and you can hear people in the hallways.
Location: right in union square with all shopping, Chinatown, wharf and financial district.
This hotel is a good be for not having a car. It was close to everything and all walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2015
Greeted by friendly, helpful staff. Check in a breeze. Facility immaculate. Location fantastic.
2 out of 5
by A verified traveler

room mix up

Posted Aug 28, 2015
Pros: The room selection I got was not what how it was described.
Cons: I would like to be notified of this in the future
I paid for a $400 per night room. When I got there they put me in a disabled room. I was not notified of this.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
Great customer service all around from the valet to check out.