Ratings based on 2,221 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

This hotel was close to everything!

Posted Aug 28, 2015
Pros: the lounge and views from the room was great. the room that we has was not blocked by other buildings and was facing the park.
Cons: the beds are not very comfortable and you can hear people in the hallways.
Location: right in union square with all shopping, Chinatown, wharf and financial district.
This hotel is a good be for not having a car. It was close to everything and all walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2015
Greeted by friendly, helpful staff. Check in a breeze. Facility immaculate. Location fantastic.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
Great customer service all around from the valet to check out.
4 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Bonne situation , belle vue

Posted Aug 26, 2015
Pros: Vue et emplacement sur union square
Cons: Valet parking !!!!
Location: Union square pour le shopping
Très mauvaise expérience avec les valets de parkings ( j ai même cru à une caméra cachée !!) tellement insolent ! Et ils étaient a deux dans la voiture pour trouver mon nom en mettant tout sans dessus dessous, en vidant tous les vides poches et surtout en haussant le ton à mon arrivé et me parlant de façon inacceptable !!! ( parceque je leur ai dit que je restais 20 mn alors que je suis resté 45mn dont 15 mn avec une hôtesse " Betsy" très avenante qui me conseillait des restaurants )
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Hôtel très bien situé

Posted Aug 24, 2015
Pros: L'emplacement :Union Square
Cons: Une piscine serait un plus.
Location: Quartier centrale et animé.ideal pour découvrir la ville
Hôtel confortable et agréable, très bien situé. Très belle vue sur la place Union Square. À proximité de tout.
4 out of 5
Recommended
for Everyone
by A verified traveler

happy with room , great location.

Posted Aug 24, 2015
all ok with hotel and staff great, pity no bath robes supplied in the rooms for a 5 star hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Ottimo albergo in posizione centrale

Posted Aug 21, 2015
Stanza abbastanza confortevole arredamento moderno buona reception ottimo servizio
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2015
Great location in Union Square. Within walking distance of fisherman's wharf Chinatown numerous others. My only mistake was renting a car, it's not necessary with all the bus and trolley access. And hotel charges $42.00 dollars a night - for overnight parking on your vehicle
5 out of 5
Recommended
for Everyone
by A verified traveler from dubai

Location

Posted Aug 19, 2015
Very nice hotel in seaport and close to Restuants and cafes good rooms and good breakfast..I love the hotel
2 out of 5
by A verified traveler from 横浜市

予約が?????

Posted Aug 19, 2015
Pros: 立地は良い。
Cons: 近隣が工事中であれば、そのような情報も欲しい。
2ベッドルーム2室の予約のはずが、2ベッドルーム1室、ダブルベッドルーム1室しか空がなく、それも3階だといわれた。 家族は、ダブルベッドでもいいとのことで、さらに有名ホテルの3階なのでそれほど騒音もしないだろうと思ったらしく、クレームしなくてもいいいうことになったが。個人的には怒り心頭。 翌日家族から文句が噴出。 低層階のため、隣の公園の工事による騒音及び早朝から車の騒音にさらされた。 仕事でHyatt Groupのホテルをよく使っていたので、期待していたのだが、名前でホテルを選んではいけない典型的な例といえる。 ホテルのスタッフもチェックイン時点で悪い印象を受け、それ以降改善することはなかった。