Ratings based on 104 Verified Reviews

3.6 out of 5
59% of guests recommend
4.1 Room cleanliness
3.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Philadelphia, PA

Posted Oct 17, 2017
Pros: Newly renovated, upgraded and nicely decorated
Cons: Limited parking. Unrepaired tear in carpet Office area should be made more presentable, special; it appears of lesser quality than rooms.
Location: Easy to find.
Desk was accommodating. Not a luxury hotel/motel but much nicer than first impression. Out of the tourist center.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Close to Marina Green/ restaurants on Fillmore.

Posted Oct 13, 2017
Pros: Close to Marina Green, and restaurants. Also, that they accommodated our change of dates on our reservation.
Cons: Answering the phones--or calling back, when a message is left.
Location: Within walking distance of beach/Marina Green, and restaurants.
We had made a reservation thru Expedia on a Friday, but I became extremely ill with a migraine and couldn't make it. I was hoping to change the reservation to the next night, but neither I, nor Expedia could ever get ahold of the hotel--even though we tried all day long! I was feeling much better the next day, & since we were going to SF anyway, I decided to go to the hotel & talk to them about the situation in person. I explained everything to the man at the desk, and after making a phone call, he said they would honor my reservation, without any extra fees! I was extremely happy about this--especially considering it was a Saturday night! The room was very minimal--no mini frig or microwave, but it was clean...and it served its purpose as a place to lay our heads! As others have said, it's a noisy area, but there's plenty of near-by restaurants, including a very good taco place around the corner on Fillmore! With the exception of them not answering their phone, we are very satisfied w/ our stay, & would recommend to others.
Comment from Hotel Management
Oct 18, 2017 by Guest Experience Manager, Hotel Management
Thank you for your lovely review! We are pleased to hear that we were an ideal hotel for your accommodation needs, and that we were able to deal with your reservation issue so sympathetically and professionally. Thank you for acknowledging this, we really appreciate it, and we are just delighted to have looked after you so well, and to hear that you enjoyed your stay in the city so much. We hope that you will have an opportunity to stay with us again very soon! Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay

Posted Oct 11, 2017
Pros: Convenient location. Very clean rooms
Cons: Noted above
Updated rooms and very clean. Beds excellent. Main inconveniences were glaring overhead lights that would benefit from dimmers and more water pressure needed in the shower. Desk chair unnecessary.
Comment from Hotel Management
Oct 18, 2017 by Guest Experience Manager, Hotel Management
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us and that our hotel was suitable for your accommodation needs in San Francisco. We hope to welcome you back when you are next in the city! Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to main st but parking limited

Posted Sep 19, 2017
Pros: cozy nice clean - renovated
Cons: parking
Location: need car
small lobby but nice and hospitable, friendly staff
Comment from Hotel Management
Sep 21, 2017 by Guest Experience Manager, Hotel Management
We are delighted to read your review; thank you! It is wonderful to hear that our hotel, and the service and hospitality that we provide, suited you so well, and that you loved our hotel so much! We appreciate your comments, and we hope to welcome you back again in the future. Best wishes, Hotel Management
4 out of 5
Recommended
for Couples
by A verified traveler from Vancouver BC

Nice hotel for the price and location

Posted Sep 17, 2017
Pros: Price and location.
Cons: Add microwave.
Location: In marina district which is in the tourist section.
Relatively clean, quite low priced, free parking was a bit of a problem but the hotel staff solved it. Air conditioner was a little noisy, but got used to it. Fridge but no microwave.
Comment from Hotel Management
Sep 21, 2017 by Guest Experience Manager, Hotel Management
Thank you for taking the time to review your stay at our hotel, it is good to hear that you had a reasonable stay. We are sorry for the issues that you encountered in relation to parking, but we are happy that we were able to resolve it swiftly for you. We hope to remain your hotel of choice in this area. Best wishes, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from san Francisco

Clean and cheap

Posted Sep 9, 2017
Clean and cheap. Good location. Nice shower. Wish it has a microwave. Will stay there again
Comment from Hotel Management
Sep 13, 2017 by Guest Experience Manager, Hotel Management
We are very pleased to hear that you appreciated the terrific value that we provide, as well as our fantastic location and the cleanliness of our rooms. It's great to hear that you intend to stay with us again, we can't wait to welcome you back! Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
The hotel was really nice. It's close to the fisherman's wharf, pier 39, and the golden gate bridge. There's also some pretty good restaurants close to the hotel. Definitely would stay here again.
Comment from Hotel Management
Sep 13, 2017 by Guest Experience Manager, Hotel Management
Thank you for sharing your review. I was delighted to learn that your stay was up to your expectations and you were pleased with our location. We are already looking forward to your next visit! Kind regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Amazingly suprised!

Posted Sep 4, 2017
The room was very clean ans clean. There are really good restaurants and bars within a mile. We plan on staying in this hotel from now on
Comment from Hotel Management
Sep 13, 2017 by Guest Experience Manager, Hotel Management
We are so pleased to have given you a fantastic surprise in terms of the rooms and service that we provide. We are thrilled to hear that you intend to stay with us in future; we hope to welcome you back many more times in the future. Best wishes, Hotel Management
2 out of 5
by A verified traveler from L.A

Renovated doesn't mean clean!! Disgusting

Posted Sep 4, 2017
Hotel was found full of people's hair - also was told parking was limited and if any issues we'd have to deal with Expedia as " you pay them not us" we had a service dog but were treated badly by both the inexperienced front desk person and then by an extremely rude Indian manager or owner. Laundry cart with linens was in the middle of the parking and linen was touching the floor. When entering the room it was clearly renovated but was poorly cleaned. The motel as this is what it looks like is extremely noisy , you can hear everything thru the walls and the street! This place has huge potential but mananagememt and horrible cleanliness levels make it a nightmare. Hope this helps to improve the issues or keep others from bad experiences.
Comment from Hotel Management
Sep 13, 2017 by Guest Experience Manager, Hotel Management
We are sorry that you didn't have a fantastic stay with us, and we are particularly disappointed with your comments in relation to the service that you received. We are very disappointed upon reading your feedback, to discover that we did not meet the high standards that we have set for ourselves in your room. We apologize for any discomfort that this caused you. We are known for our wonderful staff and the fantastic service that we provide, and we are sorry that this aspect of your stay was not satisfactory. Thank you for choosing to stay with us, we appreciate your business. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nicely renovated

Posted Aug 27, 2017
Pros: Recently renovated.
Cons: Parking
We arrived late at night to find no parking spots available and were told that the free parking was first come first served. We found a spot double parking with permission from the hotel clerk. To our surprise, the hotel room was beautiful. Recently renovated and in very nice condition . The neighborhood was fine, right off Lombard street which is the main street in San Francisco. I would recommend this hotel as it is close to a lot of place she in San Francisco.
Comment from Hotel Management
Sep 2, 2017 by Guest Experience Manager, Hotel Management
It's great to hear that you got such a pleasant surprise during your stay with us! We are delighted that you enjoyed your stay so much, and we appreciate your recommendation, thank you. We hope to welcome you back soon! Best wishes, Hotel Management