Reception

Reviews of Hampton Inn San Francisco Airport

2.5 out of 5
Hampton Inn San Francisco Airport
300 Gateway Blvd, South San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an everything I needed. Only thing missing was a bar and restaurant but I walked next door to embassy suites to get a drink and something to eat
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a weekend trip to San Francisco. The hotel was super clean, the staff was so friendly and attentive and the breakfast was great both days. The area surrounding the hotel felt very safe. Would definitely recommend and we will for sure stay again!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Nice and convenient stay near the airport.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable stay... Good breakfast options. Easy parking.
Stayed 1 night in Apr 2024

2/10 Terrible

Joanna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy for airport access. Did not like the unexpected parking fee of 20$
Stayed 1 night in Mar 2024

2/10 Terrible

Galilea

Stayed 1 night in Mar 2024

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place real quiet and great customer service
Stayed 1 night in Mar 2024

10/10 Excellent

Judith Gil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always looking for a safe place for my family. Thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

Fernando

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique I like it all services were very good
Stayed 2 nights in Mar 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy access off of Hwy 101. Easy check in with ample parking and quiet room.
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness
Not easily accessible
Stayed 2 nights in Feb 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice size room, clean, comfortable. Would definitely stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Phoebe

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and communal areas were very clean. The staff was very nice and helpful and we would definitely stay here again!
Stayed 1 night in Feb 2024

4/10 Poor

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The website said there was an airport shuttle. There isn't, and they won't call an Uber for you.
Stayed 1 night in Feb 2024

10/10 Excellent

ida, dayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short but loved it
Stayed 1 night in Feb 2024

10/10 Excellent

Sharett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was pretty friendly, rooms were nice but pillows were a little flag for my liking along with the bathroom’s being a little small. What threw our stay over the top was the breakfast selection. Every morning the options were a little different that made you want to wake up to see what was available. The breakfast staff made sure food was frequently replenished.
Stayed 3 nights in Feb 2024

2/10 Terrible

rosendo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your review! We hope to accommodate you again in the future!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I feel safe here and it’s quiet.
Stayed 1 night in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your review! We hope to accommodate you again in the future!

8/10 Good

jasdeep

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for my business trip. Reasonable priced. Would be better with a bar or restaurant on site.
Stayed 3 nights in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for your review! We will definitely discuss this matter to our team. We hope to serve you again in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your review! We hope to accommodate you again in the future!

10/10 Excellent

Wayne

Stayed 2 nights in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your review! We hope to accommodate you again in the future!

10/10 Excellent

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious. The room was clean enough but there was a really weird smell in the bathroom. Other than that, the staff were super nice and helpful and the surrounding area was safe.
Stayed 1 night in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for your review. And we apologize for the issue that you have encountered with the bathroom. I hope this won't deter you from staying with us again in the future. We appreciate your feedback and we will definitely address with our team the issue that was mentioned.

10/10 Excellent

Braian

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your review! We hope to accommodate you again in the future!

10/10 Excellent

Yunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for your feedback! We greatly appreciate it! We hope you enjoyed your stay with us!

6/10 Okay

Eric

Stayed 1 night in Jan 2024
Response from Hampton Inn SFO on Feb 8, 2024
We do apologize for the inconvenience that you have experienced during your stay with us. If you could please let us know about the issues that you've had during your stay that would be great. That way we can address it with our team and work on bettering our services in the future. Thank you!

8/10 Good

Jesus

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We hope you've had a great stay! If you've encountered any issues, please do let us know so we can address it with our team and give a better service in the future. Thank you once again!

6/10 Okay

Joshua

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked the suite room, but the regular room with king bed was given to me instead. Disappointed
Stayed 2 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
We do apologize for the inconvenience that you have experienced during your stay with us. This is not the service that we would like to provide to our valued guests. Thank you so much for letting us know about the issue that you have encountered so we can directly address it with our team. We hope this would not deter you from staying with us again in the future.

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your money here
This is by far the worst hotel I've ever been to. Don't waste you money in this hotel. First, nothing worked in the room. Heater didn't work. I had to sleep with my jacket on. Coffee machine didn't work. Second, water pressure in shower was frustratingly low. Front desk agent could not care about guest comfort. They just want to put hot water in the lobby where it's convenient for them but guest has to come down to lobby whenever we need hot water because they do not provide kettle. She tried to over charge me for water. They also need training for ev driver guest. She just said she doesn't know because it's not their's. Btw there are lots of ants in the bathroom. No appreciation for the guest. I love Hampton Inn but this one is the worst EVER.
Stayed 3 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
We do apologize for the inconvenience that you have experienced during your stay with us. This is not the service that we would like to provide to our valued guests. Thank you so much for letting us know about the issues that you have encountered so we can directly address it with our team. We hope this would not deter you from staying with us again in the future.

10/10 Excellent

Samuel R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate the great feedback! We hope to see you again soon!

10/10 Excellent

Narita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We appreciate your feedback! We hope you'll stay with us again when you're around the area!

10/10 Excellent

Artemiza

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us and for your generous feedback!

10/10 Excellent

ENRIQUE, redwood city

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, funcional, friendly staff, the best in the area
Stayed 1 night in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We do appreciate the kind feedback! We hope to serve you again in the future!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you so much for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lady at the counter I think her name was Lila I’m not shore anyways sweetest lady!! The place could have been a dump and she would have made up for it!!
Stayed 2 nights in Dec 2023
Response from Hampton Inn SFO on Feb 8, 2024
Thank you for staying with us! We will pass along the message to our team! Thank you for your review! We hope to accommodate you again in the future!

4/10 Poor

Catherine

Traveled with partner
Disliked: Property conditions & facilities
This Hampton Inn does meet the typical standards. Bed was mediocre and the pillows were terrible as was the noise. The shower never got hot. We don’t believe the elevator had been properly inspected. The location is great for access to the airport, but we would not recommend this Hampton Inn.
Stayed 1 night in Dec 2023

6/10 Okay

Arnab

Traveled with family
Liked: Room comfort
Comfortable stay
It was a comfortable stay although the building interiors looked like needed a renovation. Conveniently located from the airport.
Stayed 2 nights in Oct 2023
Response from Hampton Inn SFO on Nov 28, 2023
Thank you for taking the time to share your feedback on your recent stay at Hampton by Hilton. We appreciate your thoughtful review and the insights you've provided.We're delighted to hear that you found your stay comfortable and that our location was convenient for your needs, especially being close to the airport. Your satisfaction is important to us.We understand your comments about the interior appearance, and we appreciate your understanding. Renovation plans are a continuous part of our commitment to providing a fresh and updated environment for our guests. We'll take your feedback into consideration as we plan for improvements.If there are other details or specific aspects of your stay that stood out, or if there's anything else you'd like to share, we would love to hear more. Your feedback helps us in our ongoing efforts to enhance the guest experience.Thank you for choosing Hampton by Hilton. We hope to have the pleasure of hosting you again and providing an even more enjoyable stay in the future.

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for an overnight layover. You could hear some above you walking around but it was better than I thought and the breakfast was excellent. I would stay here again if I’m ever back in SF.
Stayed 1 night in Nov 2023
Response from Hampton Inn SFO on Nov 15, 2023
Thank you so much for taking the time to share your experience at Hampton by Hilton! We are thrilled to receive your perfect 5/5 rating and delighted to hear that your overnight layover with us was enjoyable.It's wonderful that the noise from above was better than expected, and we're glad it didn't significantly impact your stay. Additionally, we're pleased to know that you found our breakfast excellent – your satisfaction is our ultimate goal.We are honored to hear that you would choose to stay with us again if you're ever back in SF. We look forward to the opportunity to welcome you back and provide another outstanding experience.If there's anything specific you loved about your stay or any additional feedback you'd like to share, please feel free to let us know. We appreciate your choosing Hampton by Hilton and hope to host you again in the future.

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was large and clean, and I was not expecting much for just a one night stay for work, but was very impressed.
Stayed 1 night in Nov 2023
Response from Hampton Inn SFO on Nov 28, 2023
Thank you so much for taking the time to share your wonderful experience at Hampton by Hilton! We are thrilled to receive your perfect 5/5 rating and are delighted that your one-night stay exceeded your expectations.It's fantastic to hear that your room was large and clean, providing a comfortable and welcoming environment for your work stay. Your satisfaction is our ultimate goal, and it's truly rewarding to know that we left a positive impression.If there are specific details or aspects of your stay that stood out, or if there's anything else you'd like to share, we would love to hear more about it. Your feedback is invaluable as we strive to consistently provide exceptional service.Thank you for choosing Hampton by Hilton. We look forward to the opportunity to host you again for another outstanding stay in the future.

4/10 Poor

Roland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad night
I got a noisy room probably near or below hotel staff working area or storage area and I was kept awake by noise that seemed to be from people working through the night
Stayed 1 night in Nov 2023
Response from Hampton Inn SFO on Nov 15, 2023
Thank you for sharing your feedback regarding your recent stay at Hampton by Hilton. We appreciate you taking the time to provide us with valuable insights into your experience, even though we regret to learn that it fell short of your expectations.We sincerely apologize for the disturbance caused by the noise in your room, likely stemming from its proximity to our staff working area or storage space. Your comfort is of utmost importance to us, and it's disheartening to hear that we did not meet that standard during your stay.Our team is currently investigating the issue to address and rectify any issues that may be contributing to noise disruptions. We want to assure you that we take your comments seriously, and we are committed to providing a peaceful and comfortable environment for all our guests.We truly value your feedback, and we would appreciate any additional details you can provide to assist us in making the necessary improvements. If your travels bring you back to our area, we hope to have the opportunity to restore your confidence in our hospitality.Thank you for choosing Hampton by Hilton. We apologize for any inconvenience you experienced and look forward to the opportunity to make it right in the future.

8/10 Good

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was great during check in and during my 3 week stay. Housekeeping was a hit or miss. Breakfast wasn't that great. Hot water in the shower wasn't always available or would run out pretty quickly. There isn't any dining options near by and we typically drove to the Colma area at night. The hotel next door has a restaurant but it is pretty expensive. Room was nice and quiet. The room had a barn door on the closet that could cover the entrance to the bedroom to add an extra layer of noise protection, so the room was pretty nice at night. Would stay here again.
Stayed 22 nights in Oct 2023
Response from Hampton Inn SFO on Nov 15, 2023
Thank you for taking the time to share your experience with us following your recent stay at Hampton by Hilton. Your detailed feedback is invaluable, and we appreciate the 4/5 rating you provided.We are thrilled to hear that the front desk staff made a positive impact on your check-in and throughout your three-week stay. Your kind words are a testament to their dedication to providing excellent service.However, we apologize for any inconsistencies in housekeeping and any inconvenience you experienced with the breakfast and hot water availability. Your comments have been shared with our team, and we will be addressing these areas to ensure a more consistent and enjoyable stay for our guests.We understand the importance of convenient dining options, and we appreciate your feedback on this matter. It's great to know that you found the room nice and quiet, especially with the added feature of the barn door for noise protection.We're grateful for your understanding, and we're delighted to learn that you would consider staying with us again.Thank you for choosing Hampton by Hilton. We look forward to the opportunity to host you again and provide an even better stay.

10/10 Excellent

Esthela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff st the front desk (Lela) was friendly and inviting. She made sure we knew about tall amenities the hotel offered. The room were clean and in good shape. Overall a great place to stay and relax.
Stayed 2 nights in Oct 2023
Response from Hampton Inn SFO on Nov 15, 2023
Thank you so much for sharing your wonderful experience at Hampton by Hilton! We are absolutely thrilled to hear that your stay was exceptional, earning us a perfect 5/5 rating.We are particularly grateful for your shoutout to Lela at the front desk for her friendly and inviting service. Providing a warm welcome and ensuring our guests are aware of all the amenities available is a top priority, and we're delighted that Lela made such a positive impression on your stay.It's fantastic to know that you found the rooms clean and in good shape, contributing to an overall great place to stay and relax. Your satisfaction is our ultimate goal, and your feedback encourages us to continue delivering outstanding service.Thank you for choosing Hampton by Hilton. We look forward to the pleasure of welcoming you back for another relaxing stay.

10/10 Excellent

Johna

Traveled with family and small children, Traveled with pets, Traveled with family
Friendly staff
Stayed 3 nights in Oct 2023
Response from LS on Oct 30, 2023
Hi Johna, thank you for taking your time to share your experience. Hampton Inn SFO airport North do value our guest. We're delighted to hear the friendly of our staff made your experience a positive one. We look forward to hosting you again the next time you are visiting San Francisco.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice but need to repair warn out bathroom door in room 328. Spill not cleaned on baseboard. Gross. Carpet a little stained & floor in ice area very very sticky. I guess good for the price.
Stayed 1 night in Oct 2023
Response from Hampton Inn SFO on Oct 30, 2023
Thank you for choosing Hampton by Hilton for your recent stay and for sharing your feedback along with a positive 5/5 rating.We appreciate your comments and are delighted that you had a pleasant stay with us. Your feedback is valuable, and we continuously strive to improve our services based on the insights from our valued guests.We're sorry to hear about the issues you encountered in your room, including the worn-out bathroom door, spill on the baseboard, and the condition of the carpet and ice area floor. We take your comments seriously, and we will address these concerns promptly to ensure that they do not recur in the future.We're grateful for your understanding, and we appreciate your positive perspective on the overall value of your stay. We aim to provide comfortable accommodations at a reasonable price, and we're committed to enhancing the experience for our guests.We look forward to the opportunity to serve you again in the future and to provide you with an even more exceptional and trouble-free experience. Once again, thank you for choosing Hampton by Hilton, and we can't wait to welcome you back for another memorable stay.

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hampton Inn SFO on Oct 30, 2023
Thank you for choosing Hampton by Hilton for your recent stay, and thank you for sharing your perfect 10/10 rating.We're absolutely thrilled to hear that you had an exceptional stay with us. Your satisfaction is our top priority, and it's truly rewarding to know that your experience met or exceeded your expectations.We can't wait to welcome you back to Hampton by Hilton for another outstanding stay in the future. Once again, thank you for choosing Hampton by Hilton, and we look forward to serving you again soon!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Rooms were average.
Stayed 1 night in Oct 2023
Response from Hampton Inn SFO on Oct 30, 2023
Thank you for choosing Hampton by Hilton for your recent stay and for sharing your feedback along with a 4/5 rating.We appreciate your comments and are grateful for the opportunity to serve you. Your feedback is important to us, and we continuously strive to enhance our services based on the insights from our valued guests.While we're pleased to hear that you found our property to be nice, we're also attentive to your feedback about the rooms. Our goal is to provide comfortable and enjoyable accommodations, and we will take your comments into consideration as we continue to improve.We look forward to the opportunity to serve you again in the future and to provide you with an even more exceptional experience. Once again, thank you for choosing Hampton by Hilton, and we can't wait to welcome you back for another memorable stay.

10/10 Excellent

Timur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10-15 minutes away from airport. Good breakfast option. Friendly stuff
Stayed 2 nights in Oct 2023
Response from Hampton Inn SFO on Oct 30, 2023
Thank you for choosing Hampton by Hilton for your recent stay and for sharing your positive 5/5 rating and kind comments.We're delighted to hear that you enjoyed your stay with us and found our hotel conveniently located just 10-15 minutes away from the airport. We strive to provide convenience and comfort to our guests, and it's great to know that our location met your needs.It's also wonderful to hear that you enjoyed our breakfast options and found our staff to be friendly. Your satisfaction is our top priority, and we're dedicated to providing the best in both service and amenities.We look forward to welcoming you back to Hampton by Hilton for another outstanding stay in the future. Once again, thank you for choosing Hampton by Hilton, and we can't wait to serve you again soon!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hampton Inn SFO on Oct 30, 2023
Thank you for choosing Hampton by Hilton for your recent stay, and thank you for sharing your perfect 5/5 rating.We're absolutely thrilled to hear that you had an exceptional stay with us. Your satisfaction is our top priority, and it's truly rewarding to know that your experience met or exceeded your expectations.We can't wait to welcome you back to Hampton by Hilton for another outstanding stay in the future. Once again, thank you for choosing Hampton by Hilton, and we look forward to serving you again soon!