Ratings based on 2,980 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Convenient to union square option

Posted Sep 2, 2015
Staff is excellent. Restaurant next door is very nice. Brought pizza back to hotel and ate next to pool area at hotel. Expensive but not as high priced as other hotels in immediate area for the quality, friendly, cleanliness it provides.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, quiet - close to bars, restaurants and shops

Posted Sep 2, 2015
Stayed with our two teenagers - great location off union square. Recommended
2 out of 5
by A verified traveler

Not what I expected at all.

Posted Sep 2, 2015
Pros: Convenient location to shopping, cable cars and restaurants.
Cons: Dust and vacuum.
Location: The cable cars were awesome but be prepared..we were harassed by drug addicts for money that would not take no for an answer.
I had higher expectations, I know my fault. The hotel was close to the cable cars and buses and lots and lots of restaurants but our hallway looked like it had never been vacuumed. All along the edges you could see the dust build up, I am sorry for these prices that should not be. Our room was overall clean but again they must not dust! Maybe because I have allergies but the bathroom fixtures were covered. Our ceiling in the dressing area was leaking again not what I was expecting.
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Nice hotel. The staff was very friendly & helpful

Posted Sep 1, 2015
Great location. But if you don't like the busy scene it may not be the best option. However it is at the center of everything. Which only put us at a 10-15 min drive to all the major tourist spots. And the staff was so friendly and helpful. I would stay at this location again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 31, 2015
Nice room Very helpful staff Close to restaurants, shop, and activity
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location in downtown SF

Posted Aug 25, 2015
Pros: Location, obliging staff, old hotel but well maintained.
Location: Close to shopping, easy access to piers, tours and other attractions.
Very good location for everything. Close to shops and restaurants and a nice ride on the street car to get down to the piers.
4 out of 5
Recommended
for Everyone
by A verified traveler from Enghien Les Bains

Hotel très bien situé et très confortable.

Posted Aug 22, 2015
L'hôtel est très bien situé pour visité San Francisco et prendre le Cable car. Une petite déception cependant : les photos de la piscine la font paraître beaucoup plus grande qu'elle ne l'est en réalité.
5 out of 5
Recommended
for Everyone
by A verified traveler from Midlands UK

Good Location right next to union Square

Posted Aug 20, 2015
Pros: Friendly atmostophere Good Location
Location: Close to shopping and close to public Transport
Very helpful members of staff and a nice place to relax
3 out of 5
by A verified traveler

Nice location, but Stinky Rooms

Posted Aug 19, 2015
Pros: The location.
Cons: Hotel looks very old. I think they need to renew it.
The location of the hotel is perfect. Very close to Union Square. The room was clean, but there was a terrible smell in the room, and also room was cold and max temperature on heater was 72.
1 out of 5
by A verified traveler from C

Stay away

Posted Aug 17, 2015
Tiny & very hot rooms, unfriendly staff, surprise fees, pointless gym, & the cleaning people were knocking at my door at 8am every morning