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Reviews of Hillsdale Inn

2 out of 5
Hillsdale Inn
477 E Hillsdale Blvd, San Mateo, CA

Reviews

5.0
Rating 10 - Excellent. 85 out of 935 reviews" "
Rating 8 - Good. 153 out of 935 reviews" "
Rating 6 - Okay. 187 out of 935 reviews" "
Rating 4 - Poor. 197 out of 935 reviews" "
Rating 2 - Terrible. 313 out of 935 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

4.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Disappointed? A little
We we not even sure we had gotten the right room. The beds were not queen size like in the reservation. 1 made a terrible amount of noise when you moved around on it. The cleanliness was questionable. The pool had very limited hours but looked clean. Overall a NO frills place.
Stayed 3 nights in Jul 2021

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best at a reasonable price. Hands down.
A very nice hotel for the price. I would book again every time. It was quiet. Clean linen. I got a nice sized room with balcony, there was a nice pool and a bench complete with bhuda statue. Hotel owner was very helpful with booking and checkin times and went the extra mile helping with my late check in. Very nice well kept hotel. I encountered not a single issue or anything seedy. A genuinely nice budget hotel that i hope stays around, even with a change in ownership. Would have loved to see the sports bar up and running. :)
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good night sleep nice and clean room thanks
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing that i would say i liked the property was discosting with squocky bed and cocroches in the room and no wakeup call or front desk after 8 pm till 10 am no breakfast and no AC stuff eas stolen from my car in the parking lot but they told me thair are not responsible the shower was dirty bathrooms ware not sanitysed bed was making squicky noises and was super unconfirtible staff ware rude and unprofessional the roof looked like it had a leak at some point but nobody cared to fix it no dining or room service was provided
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Wow, these guys are something else. If I could give negative stars I would! Service and attitude was so bad it turned comical! Almost straight out of a bad sitcom! We were about 130 miles from the location when some lady named Stephanie called and said if we don't get there by 8pm our hotel room would expire and we wouldn't get our money back. First off, there was nowhere on the expedia website that stated this under the hotel description. If we knew we would have made sure to get there sooner. This Steph lady was rude and unnecessarily combative. We decided to stop and stay somewhere else that night but arrived at the hotel the next day. Once there we found out Stephanie wasn't even the manager as she had lied she was. I also purchased breakfast with the room and get this...yall ready? She said there's a coffee maker in your room and here's a packet of oatmeal! Lord I can't make this up! We stayed the second night because we were too tired to find another hotel but please please please stay away from this place! I don't even know how it's still in business! I have to now request a refund from my credit card company. I don't understand how this type of fraud businesses verified by expedia and offering to people.
Stayed 3 nights in Jun 2021
Response from Lisa on Jun 25, 2021
Hello my name is Lisa, I am the manager of this hotel. I completely understand your frustrations. I would love to give you answers to a lot of your complaints. I am more than happy to show you where on Expedia it says that we close at 8:00 and I also wanted to address the breakfast. Due to covid we had to stop our normal breakfast but still wanted to give the option of our guests to have something available to them which is the coffee tea and oatmeal. I 100% Do not find it ok for any of my staff to treat anyone like that and for that I genuinely apologize for any negative effect that person had on your stay. I also do not want you to have to go through all of that to get a refund. If you give me your name I will find your information and would be happy to give you a full refund. Again I am so very sorry for your experience with us, I do not tolerate any of that behavior from anyone that works here and that will be dealt with separately.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Their Wi-Fi signal didn't reach the room, it was only available around the front desk area. Tried to call the front desk from the room several times and they never pick up. No AC in the room.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like their daily house keeping room is clean and tidy
Stayed 6 nights in Apr 2021
Response from Lisa on Apr 27, 2021
Thank you so much for your feedback!

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021
Response from Lisa on Apr 27, 2021
Thank you so much for your feedback!

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
the carpet was very smelly and the place overall needs maintenance, looks dirty
Stayed 3 nights in Mar 2021
Response from Lisa on Apr 27, 2021
Thank you so much for your feedback, We are in the middle of renovations for all of the room, We apologize for you experience.

8/10 Good

Corinne

Business traveler
Liked: Cleanliness, staff & service, room comfort
big room with refrigerator and microwave; good price and nice a quiet
Stayed 21 nights in Jan 2021
Response from Lisa on Jan 26, 2021
Thank you for your feedback, I’m glad you enjoyed your stay.

10/10 Excellent

Edgardo.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Lisa on Jan 5, 2021
Thank you so much for your feedback

8/10 Good

Jesus, Fresno

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
I've been staying here for almost a year and it's perfect for my needs. Let me make this clear for the price don't expect too much out of this place. Beds are comfortable and house keeping is done daily but there's no a/c. They do provide a plug in fan & heater. Everything works its just an old place you still get a regular standard key to open room. Room comes with tv microwave mini fridge and a coffee maker. Rooms are pretty standard and convenient but if you're looking for something modern and up to date, luxury this is definitely not your choice!
Stayed 2 nights in Dec 2020
Response from Lisa on Jan 5, 2021
Thank you for your feedback!

2/10 Terrible

Verified traveler

Business traveler
I never see the Hillsdale Inn don’t have air conditioning and heater They used small heater and regular air Not phone call in office Not good for stay
Stayed 4 nights in Dec 2020
Response from Lisa on Dec 22, 2020
We apologize that you did not have a good stay. We will work on these issues.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Lisa on Dec 8, 2020
Thank you for your feedback. We are happy you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from Lisa on Nov 10, 2020
Thank you for your review. We appreciate your feedback.

6/10 Okay

Ignacio

Business traveler
Liked: Cleanliness, staff & service, room comfort
Hillsdale Stay
Front office is amazing and very helpful!
Stayed 4 nights in Oct 2020
Response from Krista on Oct 27, 2020
Thank you for you review. We appreciate your feedback.

6/10 Okay

Verified traveler

Stayed 4 nights in Oct 2020
Response from Lisa on Dec 8, 2020
Thank you for your feedback. We hope you enjoyed your stay.

6/10 Okay

Travler, Los angles

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean ,old and no internet during the 3 days that I stayed there. Good location nice people at the reception.
Stayed 2 nights in Oct 2020

6/10 Okay

Kim

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2020

6/10 Okay

Matthew

Traveled with group, Business traveler
Liked: Cleanliness
The bay is very accessible here!
Stayed 6 nights in Sep 2020

10/10 Excellent

Ignacio

Business traveler
Liked: Cleanliness, staff & service, room comfort
Best front desk employee’s we’ve come acrossso far
Mia & Krista both front desk are amazing! They will accommodate anyway they can. Always with a smile! Place it’s self is older but for the price it’s just what ya need! Fridge & microwave in your room as well with no extra charge nor do you pay for parking or WiFi!
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 4 nights in Sep 2020

10/10 Excellent

Drawnek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2020

4/10 Poor

Maggie

Liked: Room comfort
Stayed 14 nights in Mar 2020

6/10 Okay

EDUARDO

Stayed 8 nights in Mar 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay we enjoy it we stay there for working purposes. Its clean everything works fine. Plenty of parking.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2020

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PRICE. LOCATION. CLEAN. CUSTOMER SERVICE.PARKING.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Affordable
Based on the low price for the area and the run-down exterior, I was expecting a dirty, broken room; however, I was very surprised how clean the room was. Fairly new carpet, clean walls and floors, decent bathroom and shower, working fridge and microwave.
Stayed 5 nights in Mar 2020

10/10 Excellent

RAMANDEEP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting facility, need upgrade, at least a little paint and cleaning.
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Internet Wifi was very unstable. Facility is very old...
Stayed 4 nights in Mar 2020

8/10 Good

Corinne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaning is impeccable and everyone is nice. In the process of getting better. Easy to find and close to many stores and restaurants. The beds a little uncomfortable but the rooms are huge and has all the amenities you need when staying in a hotel
Stayed 28 nights in Feb 2020
Response from Lisa on Mar 19, 2020
I appreciate your feedback. I am glad you enjoyed your stay!

4/10 Poor

Sherrie, Washington

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean enough. Microwave dirty when i got there things wernt probably ready
Stayed 4 nights in Mar 2020
Response from LISA on Mar 17, 2020
I apologize that you were unhappy with your stay. If you call the hotel and ask for me, Lisa, I will happily give you a refund.

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel. Not heated, you better bring your own heater. If you are on the first floor holes in bathroom windows will make you visible from outside especially in the evening, and you cannot completely close them!!
Stayed 14 nights in Mar 2020
Response from lisa on Mar 17, 2020
I apologize that you were unhappy with your stay. If you call the hotel and ask for me, Lisa, I will happily give you a refund.

10/10 Excellent

Verified traveler

Stayed 5 nights in Mar 2020
Response from Lisa on Mar 17, 2020
Thank you for your feedback! I am glad you enjoyed your stay.

2/10 Terrible

Karen

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The room was very cheap and I can see why... very ghetto looking, inside and outside, the bathtub was peeling off they definitely need to be remodeled, I wouldn’t stay there again
Stayed 5 nights in Mar 2020
Response from Lisa on Mar 17, 2020
I apologize that you were unhappy with your stay. If you call the hotel and ask for me, Lisa, I will happily give you a refund.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was excellent. But there were too many little things that got in the way, and I shouldn't have to deal with. The key didn't work, and got stuck in the door. The bathroom was DIRTY. Mold in the shower, something was leaking on the bathroom floor, and made it very slippery. I will not go back.
Stayed 1 night in Mar 2020
Response from Lisa on Mar 17, 2020
I apologize that you were unhappy with your stay. If you call the hotel and ask for me, Lisa, I will happily give you a refund.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2020
Response from Lisa on Mar 19, 2020
Thank you for your feedback.

8/10 Good

Paul, Brisbane Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was located next door to Enterprise car rental which was very convenient. For the price, it was good value - easy parking, located near several shopping centers and restaraunts.
Stayed 6 nights in Mar 2020
Response from Lisa on Mar 17, 2020
Thank you for your feedback! I am glad you enjoyed your stay

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in Mar 2020
Response from Lisa on Mar 19, 2020
Thank you for your Review!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020
Response from Lisa on Mar 19, 2020
Thank you for your review!

10/10 Excellent

Issac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Very nice resort style hotel for the price with swimming pool. Rooms were nice and clean with comfortable bed. Parking is right in front of the room. I didn't notice any noise from outside or room next door. I will go back at my next visit.
Stayed 7 nights in Feb 2020
Response from Lisa on Mar 19, 2020
Thank you for your feedback. I am glad you enjoyed your stay

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and cozy.. Located around alot of places
Stayed 1 night in Mar 2020
Response from Lisa on Mar 19, 2020
Thank you for your review!

8/10 Good

Shawna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fine for the cost.
Check in was easy, all the staff members I interacted with were friendly and helpful. The room was clean & perfect for our need of a budget friendly hotel. Loved the mini fridge & freezer! The 'breakfast included' was one of the reasons I chose this place over others however it was dissapointing (instant oatmeal & fresh fruit). Because there is no A/C in room, I wouldn't choose in the hotter summer months, but was not a problem for our March trip. If I were to ever go back to San Mateo (which I doubt will happen), I would consider this hotel again!
Stayed 4 nights in Mar 2020
Response from Lisa on Mar 19, 2020
Thank you for your feedback we will get better with the breakfast. I am glad you enjoyed your stay for the most part.

10/10 Excellent

Jessie, Fresno

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very pleasant place to stay. Me and my son stay there every week for work reasons and we enjoy the room very much.
Stayed 4 nights in Mar 2020
Response from Lisa on Mar 9, 2020
Thank you for your feedback.

8/10 Good

Josh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location on point
I mean aside from the lack of a security door latch this hotel was pretty much better than any bargain hotel you could ask for. Great location, each room had a back porch. Great overall.
Stayed 4 nights in Mar 2020
Response from Lisa on Mar 9, 2020
Thank you for your feedback!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price and location is right
Stayed 1 night in Mar 2020
Response from Lisa on Mar 19, 2020
Thank you for your review. I am glad you enjoyed your stay.