Ratings based on 1,614 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from CALIFORNIA

Diva Half Marathon

Posted Jun 11, 2017
Pros: Clean. Good flotation for what I needed
Cons: Need a pool
The only thing was , there is no pool. Should be able to catch the shuttle to the other Hilton Gardens. ............................................
Comment from Hotel Management
Jun 15, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport and freeway

Posted Jun 6, 2017
Towels and toiletries replenished everyday; fresh cold water infused with fruits available at the lobby which is just wonderful; i love coffee but i was afraid to use the keurig machine provided in the room for fear that there might be molds inside the machine; the refrigerator inside the room contains no refreshments whatsoever; quiet environment; shuttle available every 30mins; all in all, not bad for the nightly rate
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
Jo, Thank you so much for leaving this detailed review. We look forward to the opportunity to welcome you back again soon and giving you a five star stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

great location in SSF

Posted May 3, 2017
Pros: proximity to clients
great helpful staff and shuttles and close to airport
Comment from Hotel Management
May 4, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the San Francisco area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, HI

Hilton Garden Inn South SFO

Posted May 3, 2017
Pros: The hotel restaurant. Room was spacious and clean.
Cons: Beds are beginning to bow a bit in the middle.
Location: Overnight stay only, so no extra activity.
Very friendly and professional staff. The in house dining menu gives any good restaurant a run for it's money. The food was excellent and delicious. The rooms very very spacious and comfortable.
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Dave, Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and we hope you will visit again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport

Posted May 1, 2017
Pros: Location
Checking in was easy and fast, staff were friendly but didn't pay attention to the room they gave me and I end up in a handicapped room (312) and later I found out that the bathroom smelled really bad.
Comment from Hotel Management
May 2, 2017 by Logan Wolverton, Hotel Management
Hello! Thank you so much for reviewing our hotel. We are glad you enjoyed your time with us and that we were able to provide an efficient check-in with our friendly staff. I do apologize you had an opportunity with housekeeping in your room and hope that we were able to resolve it for you. Again, we appreciate your feedback and do hope to see you again on your next trip to the Bay Area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Quiet hotel away from the hustle

Posted Apr 30, 2017
We enjoyed our stay at the Hilton Garden Inn in San Fran. It was nice to have somewhere quiet to go after enjoying all the hustle and bustle in the city. Staff was accommodating and the on site restaurant was delicious!
Comment from Hotel Management
May 1, 2017 by General Manager, Hotel Management
Samantha, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.
3 out of 5
by A verified traveler from san diego ca

Hotel food

Posted Apr 21, 2017
Pros: Just relaxed
Cons: We didn't try dinner but breakfast was NOT good for any of us 3 persons. From 1 to 10, we get 4.5 for breakfast. terrible for us.
Location: Location is kind of far from San Francisco downtown
First time hotel for us. Everything good, but food and location too far for us. No offer shuttles to downtown
Comment from Hotel Management
Apr 24, 2017 by Logan Wolverton, Hotel Management
Hi Carlos! Thank you for writing a review on our hotel. It's great to hear you enjoyed your time with us. We do hope you'll give us another chance and stay with us again on your next trip to the Bay Area!
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Airport Overnight

Posted Apr 17, 2017
Pros: The room was fine.
Cons: Was not very happy to hear that a Hilton Honors was not available since you made the reservation through another site. We never have heard of this.
Location: In factory area and nothing to do unless you take a taxi or have a car.
It is fine if you are staying one night if using the airport nearby. It did not impress us when we waited and waited for the shuttle to pick up at the international terminal. Two calls later, he finally arrived. The morning shuttle the next day was much better. This hotel is far away from any restaurants so you have only the little restaurant at the hotel. No lunch available. The dinner was fine but limited menu. Staff at the restaurant was very friendly.
Comment from Hotel Management
Apr 20, 2017 by Logan Wolverton, Hotel Management
Hi Judy! Thank you for taking the time to review our hotel. We do hope you enjoyed your short time here in San Francisco and will certainly pass on your comments to our restaurant staff. I do want to apologize for the delay with the shuttle service but am happy to hear it was faster for you in the morning! We hope to see you again on your next trip to the Bay Area, and again, we appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Convenient hotel near SFO

Posted Apr 16, 2017
Hotel interior and room felt a little dated and the pillows were a little too soft, otherwise it was a pleasant experience. Parking was US$11 a day, which was a little steep. Worth mentioning were the tasty chocolate chip cookies to welcome guests at check-in. Mixed experience with staff at the check-in counter.
Comment from Hotel Management
Apr 18, 2017 by Logan Wolverton, Hotel Management
Hi Kenneth! We appreciate your review of our hotel and are so glad you had an enjoyable experience. We hope to see you again on your next trip to the Bay Area! Again, thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

spring break

Posted Apr 13, 2017
Pros: beds,clean
Cons: free breakfast
Location: close fwy
stayed at the Hilton Garden Inn, for spring break with the wife and kids, enjoyed the stay, the beds are comfortable,rooms are clean. Will stay again
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Hector, Thank you for your feedback regarding your recent stay at Hilton Garden Inn San Francisco Airport North. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!