Ratings based on 1,390 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from C

Posted Jul 19, 2016
Great staff, very friendly. Our room was very spacious, light filled and the King sized bed was comfortable. Nice lounge downstairs and excellent breakfast and dinner. Being an industrial area we found it lacked shopping opportunities.
Comment from Hotel Management
Jul 20, 2016 by Kim, Hotel Management
Thank you for choosing the Hilton Garden Inn. We appreciate your comments regarding the friendliness of the staff and happy to hear you found the room comfortable and spacious.
5 out of 5
by A verified traveler

Posted Jul 17, 2016
Extremely friendly and helpful staff always tried to make sure we enjoyed our stay.
Comment from Hotel Management
Jul 23, 2016 by Kim, Hotel Management
We appreciate your feedback and happy to hear you found the staff friendly and helpful!
5 out of 5
by A verified traveler

Posted Jul 5, 2016
hotel is nice and clean, it took about 30 minutes drive to san francisco downtown
Comment from Hotel Management
Jul 5, 2016 by Kim, Hotel Management
Thank you for reviewing your recent stay. We are happy to learn you found the hotel nice and clean and hope to see you again if your travels bring you back to San Francisco.
4 out of 5
by A verified traveler from Vancouver BC

Close to airport and City

Posted Jul 3, 2016
Pros: Location, clean, and staff was very helpful
Cons: Just fine
Location: close to city and airport
I only stayed one night but the experience was good.
Comment from Hotel Management
Jul 5, 2016 by Kim, Hotel Management
Thank you for commenting on your stay. We are happy to hear you found the hotel clean and the staff helpful.
4 out of 5
by A verified traveler from north carolina

Posted Jun 27, 2016
Good location for our needs. Fairly long wait for shuttle after our arrival
Comment from Hotel Management
Jun 27, 2016 by Kim, Hotel Management
Thank you for commenting on your recent stay. We are sorry to hear the wait for the shuttle was long. Your feedback is appreciated.
4 out of 5
by A verified traveler

Hotel with friendly service, extra amendaties

Posted Jun 23, 2016
Pros: accommodations, friendly service,
Location: Good hotel near the airport with shuttle service. You need a car or other transportation to go places.
As always the Hotel Staff was great. The lobby has the newspaper, coffee, etc. available, A special touch is the chocolate chip cookies for the evening snack!
Comment from Hotel Management
Jun 27, 2016 by Kim, Hotel Management
Thank you for choosing the Hilton Garden Inn! We are happy to hear you found the hotel staff friendly and enjoyed the amenities.
4 out of 5
by A verified traveler

Prima hotel voor stedentrip SF

Posted Jun 20, 2016
Pros: Comfort
Cons: Niks
Location: Weinig te beleven, vlak bij vliegveld
Heel fijn hotel voor bezoek aan SF? Ligt buiten de stad en is te bereiken met de BART. Het hotel heeft gratis elk half uur een shuttlebus naar de BART bij het vliegveld. De totale reistijd is wel 45 min met shuttlebus en trein maar erg comfortabel. De trein stopt midden in het centrum. Vandaar uit zijn alle bezienswaardigheden te bereiken dmv hop on hop of bus of reguliere bussen. Deze kosten 2.35 dollar voor drie uur reizen. Gezien de dure prijzen voor hotels in SF is dit een prima alternatief....
Comment from Hotel Management
Jun 27, 2016 by Kim, Hotel Management
Thank you for choosing the Hilton Garden Inn! We are happy to hear you were able to utilize our shuttle to get to the BART station and explore the city.
4 out of 5
by A verified traveler from Melbourne, Australia

Nice hotel

Posted May 23, 2016
Great experience here. Friendly staff, clean rooms and fresh choc chip cookies daily. Quiet location, couldn't hear planes although close to airport. Short drive downtown. Lots of local places to eat.
Comment from Hotel Management
May 28, 2016 by Kim, Hotel Management
Thank you for reviewing your recent stay. We are glad you had a great experience and found the staff friendly and the room clean.
4 out of 5
by A verified traveler

Posted May 15, 2016
Very good hotel. I'll choose this hotel next time.
Comment from Hotel Management
May 20, 2016 by Kim, Hotel Management
Thank you for choosing the Hilton Garden Inn and reviewing your stay. We look forward to seeing you again when your travels bring you back to San Francisco.
3 out of 5
by A verified traveler

Managers very unprofessional

Posted May 13, 2016
The night manager was extremely rude and unprofessional. The desk clerks were very professional and friendly. Did not have internet in our first room and had to be moved. The next room didn't have hot water the first night and one of our keys didn't work in the door. The rooms were nice - they had been recently renovated. Walls were paper thin and people in the hallway and other rooms sounded like they were in the room with you. Good location - easy 10 or 15 mins to Fishermans Wharf. Had to pay $11 a day to park in their parking lot.
Comment from Hotel Management
May 20, 2016 by Kim, Hotel Management
Thank you for sharing your comments regarding your recent stay. We are sorry to learn you had an unpleasant encounter with one of the managers as well as experienced the inconvenience of maintenance related issues. We take the satisfaction of all of our guests very seriously and appreciate your feedback.