Ratings based on 3,286 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable downtime.

Posted Mar 26, 2017
Quiet with convenient shuttle to airport and to downtown Burlingame.
Comment from Hotel Management
Mar 27, 2017 by John Kellites, Hotel Management
Thank you for sharing your stay experience with us. We try to ensure all our guests are provided a comfortable environment where they can enjoy a good meal and a relaxing night’s sleep. We hope to welcome you back soon. Regards, John C. Kellites
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Nicely located to SFO and Freeway.

Posted Mar 23, 2017
Pros: Comfortable Bed. Parking is below the hotel.
Cons: Update the common areas.
Location: Close to freeway and to SFO.
This is a nice property which could use some updating. The room was comfortable with all the amenities one needs. parking is extra but very convenient.
Comment from Hotel Management
Mar 27, 2017 by John Kellites, Hotel Management
I would like to begin by thanking you for sharing your experience with me. Your feedback is greatly appreciated and will help us to continue improving our service levels. Regards, John C. Kellites / General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 22, 2017
Cons: pick up your customers
came in late due to flight delays claimed van full of pilots no room was raining they told me to just take uber took an hour to get to hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2017
It was very relaxing being right on the Bay. I walked the Bay trail right next to the water. Dinner was great at the hotel. Very convenient to the airport.
Comment from Hotel Management
Mar 21, 2017 by john.kellites , Hotel Management
Thank you for taking the time to share your comments with us. Like you, many of our guests enjoy our convenient location and spectacular setting. The lovely walking/jogging path just outside our door, running along the bay, is amazing and a favorite spot of our guests. It was wonderful to read you enjoyed your dining experience as well. Thank you for staying with us and we hope you come back to see us again soon. Regards, John C. Kellites / General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern Ca

Beautiful Hotel

Posted Mar 20, 2017
Nice, clean,and friendly staff hotel, guest services representative Katrina may me feel at home she showed good hospitality . The breakfast was always fresh and good very filling. I would stay again at this hotel.
Comment from Hotel Management
Mar 21, 2017 by john.kellites , Hotel Management
Thank you for your kind words regarding your stay with us. Our staff takes great pride in providing exceptional service to all our guest and they will be thrilled to read your comments. Thank you again for your feedback and we hope to welcome you back again soon. Regards John C. Kellites / General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Lots of construction around the hotel and it is difficult to find your way around.
Comment from Hotel Management
Mar 21, 2017 by john.kellites , Hotel Management
Thank you for taking the time to provide a rating on your recent stay with us. We hope to welcome you back soon. Regards, John Kellites/General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from O

Beautiful view

Posted Mar 4, 2017
We arrived late after a long road trip and woke up to a beautiful bay view from our room.
Comment from Hotel Management
Mar 16, 2017 by john.kellites , Hotel Management
Thank you for taking the time to share your comments with me. Like you, many of our guests enjoy our convenient location and spectacular setting. I hope you will come see us again soon. Regards, John C. Kellites / General Manager
2 out of 5
by A verified traveler from ghh

Ok hotel but too expensive

Posted Mar 1, 2017
Hotel is too pricey for what you. Better hotels in area
Comment from Hotel Management
Mar 2, 2017 by john.kellites@hiltonsfo.com, Hotel Management
Thank you for taking the time to complete a review of your stay. On a regular basis we evaluate our charges, looking at market conditions as well as listening to the input of our guests, making adjustments as appropriate. We make every effort to ensure our guests feel they have received a good value for the price paid for all our services and apologize to any guest which feels that is not the case. Regards, John C. Kellites / General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San DIego

Great Hotel

Posted Feb 28, 2017
Pros: The food, staff and facilities were great
Cons: The beds were a bit too soft and they need a mirror near the dresser instead of the full length mirror on the wall.
Location: It was very close to the airport and freeway access
It was the best hotel that I ever stayed at. The food at the hotel was exceptional. The Clam Chowder to die for. The bed could have been a bit firmer but all in all the best stay we ever had. If you go there try Kincaids next door. It's another great eating place. The view is beautiful and you can walk to it on the jogging trail next to the hotel.
Comment from Hotel Management
Mar 27, 2017 by John Kellites, Hotel Management
Thank you so much for finding the time to complete a review. It is wonderful to read that you enjoyed time with us. Thank you also for your recommendation, there is no greater compliment we could receive. We do hope you have an opportunity to come stay with us again soon. Regards, John C. Kellites / General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Room service

Posted Feb 27, 2017
Ordered breakfast (room service)..place settings, cup, glass of water was for one person only.. Isn't the rooms..double occupancy even though we ordered one dish..?