Ratings based on 2,373 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Worked for us

Posted Sep 3, 2015
Pros: Location
Cons: Air conditioning
The Air Con was very noisy, even set to low. Sounded like earth- moving equipment. Complained on check- out to the usual, "I do apologise..". But no address. We turned it off and opened the window. Shuttle to airport was unreliable due to closure of freeway; but a resourceful staff member called a taxi for us and we made the flight
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Nice hotel, but...

Posted Sep 3, 2015
Pros: The executive lounge on the 15th floor is very convenient. It supplies a light meal.
Cons: I did not understand why my room was not equipped with a refrigerator. And a peg of the bathtub was broken.
Location: Its location is very good because of the closeness to the airport. You can also enjoy the view of landing airplanes.
The hotel itself is very good. I think the room rate was reasonable. But the driver of free shuttle bus was the worst. He was very roughly-mannered.
2 out of 5
by A verified traveler from SF Bay Area

Old Outdated not a Hilton grade hotel or service.

Posted Aug 31, 2015
I was told I booked two separate beds. Possibly I did but serious be a huge mistake on my part. Asked to change to a king bed and told no rooms available but more then half the hotel was dark. After my partner that flew in to spend time with me complained they brought us a key to a new room on the 13th floor. The window was completely blocked. AC so loud. Old dated terrible hotel. When the prior night hotel was cheaper and truly luxury place this was a very sad hotel and terrible experience. Breakfast was missing food and we had to call room service to get them to bring missing items from our in room breakfast. Would not recommend this hotel unless it's a great price. Not dirty. Just old outdated poor service. Like a bad Days Inn for a Hilton price. I think Expedia should seriously look into this hotel.
3 out of 5
by A verified traveler from Adelaide

Shuttle was convenient.

Posted Aug 31, 2015
Pros: Restaurant had good quality food. Staff were helpful.
Cons: The A/C in our room rattled. But more importantly, there should be wifi available in all rooms, not just the lobby.
Location: There is nothing to do nearby. We felt very isolated as we did not have a car. There are no shops nearby, inc any seven eleven type stores.
It was our last night of a long holiday so we picked one near SFO. However, we felt a little isolated with its location.
3 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for early flights out of SFO

Posted Aug 30, 2015
The rooms are pretty standard, nothing fancy. No minibar for chilling anything. Bed was comfortable. Well sound-proofed so you don't hear the planes flying directly overhead. The restaurant offers a very nice dinner, reasonably priced, and our waiters were great. The front desk staff wasn't overly helpful, but was fine. We were told there would be coffee available in the lobby in the morning while we waited for the shuttle to take us to the airport - but they didn't mention it cost $3 a cup! Great airport shuttle service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
Nice hotel. Good food at the resteraunt! Nice location with free shuttle to airport!
4 out of 5
Recommended
for Everyone
by A verified traveler

Für Nacht vor Abflug gut geeignet, schöne Lage

Posted Aug 24, 2015
Pros: Schwimmbad, Lage zur Bay
Cons: WLAN müsste heutzutage frei sein!
Location: Flughafen, absonsten abgelegen
Zustand insgesamt gut, nette Lage an der San Francisco Bay - damit gutes Hotel vor Abflug, auch aufgrund des angebotenen Flughafen - Shuttles. Leider kein freies WLAN!!! Geht gar nicht bei einem Hotel dieser Klasse.
4 out of 5
Recommended
for Everyone
by A verified traveler from Japan

空港に近く、乗り継ぎ用には至便。シャトルバスもある。

Posted Aug 23, 2015
空港に近く、乗り継ぎ用には至便。シャトルバスもある。室内も清潔感があり、心地よい。レストランは、一ヶ所だけのようだが、リーズナブルな料金だった。朝食は、少し塩辛いものがおおかったが、スタバのコーヒーは、美味しかった。
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京

可もなく不可もなく、普通に快適に過ごせました。

Posted Aug 20, 2015
Pros: ベッドが他のホテルよりもcomfortableに感じました。
Location: ほとんどの宿泊客は飛行機の乗り継ぎのための宿泊ではないでしょうか。そのためだけのホテル、ロケーションではないかという印象で、その目的であれば十分満足なホテルです。
ホテルスタッフはいたって普通の対応です。スタッフはアジア系の方がほとんどです。朝食はメニューの内容も良く、料金もレーゾナブルで、美味しかったです。
4 out of 5
Recommended
for Everyone
by A verified traveler

They made me and my service dog feel at home

Posted Aug 20, 2015
I was only there for one night to catch a flight at SFO the next morning. The staff really went our of their way to make me and my service dog, Jake, feel at home. Nice hotel and a great area in the back to run your dog.