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Reviews of Hilton San Francisco Airport Bayfront

4 out of 5
Hilton San Francisco Airport Bayfront
600 Airport Blvd, Burlingame, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 1039 out of 2102 reviews" "
Rating 8 - Good. 548 out of 2102 reviews" "
Rating 6 - Okay. 259 out of 2102 reviews" "
Rating 4 - Poor. 140 out of 2102 reviews" "
Rating 2 - Terrible. 116 out of 2102 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ramana reddy, La Mirada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle very convenient. Room was very comfortable clean . Staff very friendly and helpful. Restaurant breakfast adequate. Overall a very good hotel.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you for sharing your stay experience. It is wonderful to know we were able to impress you with our service and cleanliness. We hope you come back to see us again soon. Regards,John C. Kellites / General Manager

4/10 Poor

Raymond

Traveled with partner
Liked: Staff & service
The A/C in the room sounded like an old Chevy engine and my wife couldn’t sleep all night. Smoke detector or something was flashing like a strobe light too. There was a long black wirery hair in the shower. The bed and pillows were comfortable though.
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on Apr 23, 2024
Thank you for your feedback. We are sorry that we did not meet your expectations and will work hard to address the concerns that you reported.

6/10 Okay

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wind kept us awake most of the night! Very loud and howling. Sounded like a window wasn’t sealed properly! Only got a few hours sleep but we’ll survive. We won’t be back! Staff is very friendly and accommodating! I’m sure they would’ve changed our room if we would’ve asked!
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on Apr 23, 2024
Thank you for sharing feedback from your visit. Please accept our apologies that you were disturbed by the noise. We would have been happy to assist with changing rooms.

2/10 Terrible

Ibtisam

Stayed 1 night in Mar 2024
Response from GM on Apr 24, 2024
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have an exceptional experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 5 star rating.We hope you will give us another opportunity to redeem ourselves.Regards,John C. Kellites / General Manager

10/10 Excellent

Lynda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on Apr 23, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Tima

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I need to spend the night close to the airport, and the hotel has an excellent location for accommodation. Staff friendly and welcoming.
Stayed 1 night in Apr 2024
Response from Hilton San Francisco Airport Bayfront on Apr 21, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Laurie, Kanata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to airport, friendly helpful staff, we only did a short stay. Would book this location again in the future.
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on Apr 20, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Kerin

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on Apr 20, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Spencer

Good
Stayed 1 night in Apr 2024
Response from Teena on Apr 19, 2024
Thank you for your feedback, Hope to see you again soon!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet stay and a good night’s sleep.
Stayed 1 night in Apr 2024
Response from Teena on Apr 19, 2024
Wonderful! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Cheryl

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teena on Apr 19, 2024
Thank you so much for your feedback

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teena on Apr 17, 2024
Thank you for your feedback. We really appreciate it.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on Apr 15, 2024
Thank you for your visit. We appreciate your feedback!

4/10 Poor

Pete

Liked: Staff & service
It was noisy. A lot of noise from the rooftop HVAC system which made it difficult to sleep.
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Thank you for your comments regarding your stay with us. I am sorry we did not leave you with a better impression of our hotel. It is our goal that all our guests leave us feeling we are one of the best hotel experiences they have ever had. Noise issues are very rare for us and I would like to apologize for the inconvenience you experienced during both your stays.We hope to welcome you back again soon.Regards,John C. Kellites / General Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teena on Apr 11, 2024
Thank you for taking the time to submit feeback. We are so glad you enjoyed your stay.

8/10 Good

Chioma

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the view
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
I would like to begin by thanking you for sharing your experience with us. Your feedback is greatly appreciated and will help us to continue improving our service levels.Thank you for pointing out our wonderful location. Being just a stone’s throw away from the Bay we have the benefit of some amazing views from our guestrooms as well as easy access to the beautiful walking/jogging trail situated along the Bays edge.I hope you have an opportunity to come back and see us again soon. Regards,John C. Kellites / General Manager

8/10 Good

Fook Wing, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities
I will stay here next time to San Francisco
Stayed 2 nights in Apr 2024
Response from Hilton Airport Bayfront on Apr 8, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and accommodating staff
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on Apr 7, 2024
Thank you for your visit. We appreciate your feedback!

8/10 Good

Robert, Ashland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on Apr 6, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Erendira Yazmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and staff was super friendly. Only thing our family had an issue with was the mattress and pillows were so uncomfortable. Definitely kept waking up thru the night.
Stayed 4 nights in Apr 2024
Response from Hilton Airport Bayfront on Apr 6, 2024
Thank you for your visit. We appreciate your feedback and will certainly advise of housekeeping team about the mattress and pillows!

6/10 Okay

Mo

.
Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have an exceptional experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 5 star rating.We hope you will give us another opportunity to redeem ourselves.Regards,John C. Kellites / General Manager

10/10 Excellent

Pinder,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the restaurant (Kinards) and the hotel restaurant. Good service and food
Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on Apr 1, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist, Treasure, was really nice and professional. Because their Shuttle bus starts at 4:00 and my flight departed at 5:00 they even paid for my taxi to the airport. Really good service.
Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on Apr 1, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Pinder,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room
Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on Apr 1, 2024
Thank you for your visit. We appreciate your feedback!

4/10 Poor

Noel, Goodsprings

Disliked: Cleanliness, staff & service, property conditions & facilities
House keeping is a recording and they never call you back. Sink was plugged up, Heater/Aircon did not work. Needed extra blankets, never got them, nothing was ever fixed or even addressed
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Thank you for taking the time to share your experience with us. I am terribly sorry for the numerous issues you encountered during your stay. The lack of service you received is shocking and would be upsetting to anyone. Thank you for your very valuable feedback, we will work very hard to address your concerns. Please come back and give us an opportunity to redeem ourselves.Regards,John C. Kellites / General Manager

10/10 Excellent

Sara

Stayed 1 night in Mar 2024
Response from Teena on Apr 17, 2024
Thank you for your feedback. We really appreciate it.

10/10 Excellent

Theresa, Riverside

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hilton Airport Bayfront on Mar 29, 2024
Thank you for your visit. We appreciate your feedback.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful and well kept, very clean as a beautiful view of day and walking track all the way around beautifully landscaped the pool is heated in the workout room was wonderful
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Thank you for taking the time to share your comments with us and for your kind words regarding our hotel features and location. It is wonderful to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

8/10 Good

Jeffrey Payton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that I had to push the button for assistance entering and exiting the parking lot since my card never worked. This was very inconvenient in the rain since it takes a while for someone to answer.
Stayed 2 nights in Mar 2024
Response from Hilton Airport Bayfront on Mar 26, 2024
Thank you for sharing your feedback, and please accept our apologies for the difficulty with the parking machines. Our engineering team will be advised to inspect to be certain that everything is operable.

10/10 Excellent

Chaonaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and polite customer service.
Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on Mar 26, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Olimpia

Liked: Cleanliness, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on Mar 26, 2024
Thank you for your visit. We appreciate your feedback!

6/10 Okay

Koji

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
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Stayed 2 nights in Mar 2024
Response from Hilton Airport Bayfront on Mar 25, 2024
Thank you for your visit. We will work hard to improve our performance to better meet your expectations next time.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Hilton Airport Bayfront on Mar 25, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quick shuttle from the airport. Eric checked us in and was very friendly and helped us with dining options and suggestions. Room was comfortable, clean, and yes maybe a bit dated but we were happy with our overnight stay. Would recommend.
Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on Mar 25, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

KC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, close to the airport. Very friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on Mar 24, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Monica

Stayed 1 night in Mar 2024
Response from GM on Apr 12, 2024
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

6/10 Okay

lionel

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hilton Airport Bayfront on Mar 24, 2024
Thank you for your visit. We will work to correct any issues that you may have experienced.

8/10 Good

Michele, Hendersonville

Liked: Staff & service
The property needs to be updated. Furniture in the rooms and carpets were very dated and stained. The airport shuttle was convenient.
Stayed 2 nights in Mar 2024
Response from Hilton Airport Bayfront on Mar 24, 2024
Thank you for your visit. Your suggestions have been forwarded to our executive committee. Thank you for your feedback!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was knowledgeable and helpful.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thank you so much for finding the time to complete a review of your stays with us. It is wonderful to read that you enjoyed our friendly service.We hope you have an opportunity to come back and visit us again soon.Regards,John C. Kellites / General Manager

2/10 Terrible

jeimi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made a reservation for this hotel and after an 8 hour flight arrive at the property at 1am to be told my rooms were given away because they overbooked the property!! Absolutely ridiculous and frustrating !
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 21, 2024
We do apologize for the inconvenience. We did cover the cost of your stay at our partnering property and issued a full refund for your stay with our hotel. If there is anything else we can do, please contact the hotel directly and ask to speak with a manager. Thank you.

8/10 Good

Hugo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Dec 2023
Response from Front Desk on Mar 21, 2024
Thank you for choosing to stay with us. We hope to see you again, soon.

2/10 Terrible

Sirus

Business traveler
Disliked: Property conditions & facilities
Dirty and outdated rooms
Stayed 2 nights in Mar 2024
Response from Hilton Airport Bayfront on Mar 20, 2024
Thank for your feedback. We will work hard to address the issues that you encountered. Regards.

10/10 Excellent

Phillip

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
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Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on Mar 19, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Raynell

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was short everything was fine
Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on Mar 18, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on Apr 6, 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Lucy

Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on Mar 18, 2024
Thank you for your visit. We appreciate your feedback!

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Filipino receptionist named Vinnie was not very welcoming and when we told him we paid for breakfast, he said no so we insisted and then he checked and indeed we already paid it. He never said anything about parking so we were wondering how we park and how it works when we go in and out of the parking area. We had to ask another receptionists when we had to leave the parking area and thankfully, the other 2 receptionists were very helpful. Other than that, our stay was wonderful.
Stayed 1 night in Mar 2024
Response from Teena on Mar 17, 2024
Thank you for your feedback, we will be sure to address your concerns and take the necessary steps in retraining our employees.

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
The check in staff was very friendly and accommodating
Stayed 1 night in Mar 2024
Response from GM on Mar 16, 2024
Thank you so much for finding the time to complete a review of your stays with us. It is wonderful to read that you enjoyed our friendly service.We hope you have an opportunity to come back and visit us again soon.Regards,John C. Kellites / General Manager

10/10 Excellent

Zeke

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, close to the beach. The staff was very welcoming.
Response from GM on Mar 15, 2024
Thank you for your feedback. It is wonderful to read you enjoyed your stay with us. Our staff takes great pride in providing the utmost care for our guest and they are always thrilled to read such wonderful comments from our guests. We are certainly blessed with an amazing location, offering incredible views of the Bay from many of our rooms.Please do come back and see us again soon.Regards,John C. Kellites / General Manager

10/10 Excellent

Pinder,

Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager