Ratings based on 3,357 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with friendly staff

Posted May 26, 2017
First time here. Very nice staff. Brought my 2 yr old with me and staff was very nice and accomadating. Danny and Ernest are the best. They went above and beyond and made my stay so much more pleasurable for me and my son.
Comment from Hotel Management
May 26, 2017 by John Kellites, Hotel Management
Thank you for your kind words. My staff works very hard to ensure our guests feel special when staying with us and reading your comments helps us know our efforts have been successful. Be assured we will continue to focus on fulfilling our guest’s needs and demonstrating the utmost respect and care for them. Come back and see us again soon. Regards, John C. Kellites /General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Nice hotel close to airport with free shuttle

Posted May 23, 2017
Free shuttle to airport Comfortable rooms No free breakfast Hotel restaurant pricey Helpful staff View of bay Nice restaurant nearby
Comment from Hotel Management
May 25, 2017 by John Kellites, Hotel Management
Thank you for sharing your stay experience with us. It is wonderful to read you had a pleasant stay with us. I hope to welcome you back again soon. Regards, John C. Kellites / General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
Very friendly staff all around. Room was spacious, good service. The small "shop" near the reception was a nice touch
Comment from Hotel Management
May 23, 2017 by John Kellites, Hotel Management
Thank you for taking the time on providing a review on your recent stay with us. We hope to welcome you back soon. Regards, John Kellites/General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful time

Posted May 20, 2017
Wonderful experience loved the executive floor upgrade . Staff was wonderful and friendly. When we arrived didn't have refrigerator in room for baby and staff quickly brought one up at no charge. Thank you for wonderful stay
Comment from Hotel Management
May 23, 2017 by John Kellites, Hotel Management
Thank you for finding the time to share your experience with us. My staff works very hard to ensure our guests feel special when staying with us and reading your comments helps us know our efforts have been successful. Regards, John C. Kellites / General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Beautiful view - but room is lacking

Posted May 11, 2017
Pros: The view
Cons: Bathroom updates - especially tub/shower Sagging bed/mattress
The view of the bay is beautiful but the rooms, especially the bathrooms need to be updated. The bed sagged badly on one side. The large flat screen TV was a plus. Room service getting my dinner order complete wrong was not pleasant after a long day of work.
Comment from Hotel Management
May 12, 2017 by John Kellites, Hotel Management
Thank you for taking the time to review our hotel. I am so sorry your stay with us was not an exceptional experience. We clearly dropped the ball on multiple fronts. Customer interaction and cleanliness are two areas we take very seriously and I apologize we did not deliver the level of service you deserve. Regards, John C. Kellites / General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

wonderful views of the bay

Posted May 4, 2017
Pros: beautiful location and nice rooms
Cons: parking was much too expensive
Location: near SFO and good shuttle service
very good. The hotel staff brought in a fridge when we needed one.
Comment from Hotel Management
May 9, 2017 by John Kellites, Hotel Management
Thank you for your feedback. We take great care to ensure our sundry charges for items such as parking remain competitive with other similar type hotels in the area. A value option travelers driving to the area may want to consider is our parking inclusive package. You receive discount on both your parking and room. We will continue to monitor the hotels in the area and adjust our pricing accordingly. Regards, John C. Kellites / General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Lovely place

Posted May 4, 2017
Nice location very easy access from airport nice and quiet, beautiful Bayview, and the pool was wonderful. A few minutes from the freeway shopping and food
Comment from Hotel Management
May 9, 2017 by John Kellites, Hotel Management
Thank you for taking the time to share your stay with us. Like you, many of our guests enjoy our convenient location and spectacular setting. We hope to welcome you back soon. Regards, John C.Kellites / General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Mexico City

nice hotel

Posted May 3, 2017
Pros: nice pillows
Cons: the driver of the shuttle bus looked angry and annoyed even though it was 10:00am. tell him he should smile more
Location: close to the airport
We just stayed there for a night after taking a long flight from Hong Kong
Comment from Hotel Management
May 3, 2017 by John Kellites, Hotel Management
Thank you for taking the time in providing a review on your recent stay with us. We are glad you had a good nights rest. Regards, John Kellites/General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

close to the airport with a free shuttle

Posted May 2, 2017
Pros: Location
Cons: Rooms are a little dated but still very clean
Good hotel. Perfect for an airport stay. Fast check in and nice little bar and restaurant.
Comment from Hotel Management
May 9, 2017 by John Kellites, Hotel Management
Thank you for taking the time in providing feedback on your recent stay with us. Regards, John C. Kellites / General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2017
Really nice place highly recommend it. It was nice to have the the bar down stairs. Definitely Nice area and really comfy.
Comment from Hotel Management
May 1, 2017 by John Kellites, Hotel Management
Thank you for taking the time to share your stay experience with us. The team and I will continue to work very hard to provide each and every guest an exceptional experience during each and every stay. Thank you for staying with us and I hope will visit us again soon. Regards, John C. Kellites / General Manager