Ratings based on 6,074 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified traveler
Spend the extra money elsewhere!Posted Oct 4, 2015
Not worth the price. The room had a faint nicotine smell and stuffy. The Tower 2 elevator was out one night. Not what I expected from Hilton.
for Everyoneby A verified traveler from QLD, Australia
Great locationPosted Oct 3, 2015
Room was very good; main issue was the impossible to operate water controls in the shower; for some reason we were given a room for someone in a wheelchair, which is fine, but the shower water mechanism required half an hour of fiddling around to get it to work. When you pay almost $500 per night this isn't good enough.
by A verified traveler from Toronto
Hotel Under RenovationsPosted Sep 29, 2015
Pros: Friendly staff.
Cons: Rooms need upgrading, and windows need replacing so that people can sleep at night. Full out conversations can be heard from people on the street.
Location: Near Union Square. Ideal for shopping, but area seems sketchy and unsafe at times.
We stayed here two nights over the weekend following a conference. We were in a large room on the 12th floor. The hotel seems to be in a run down part of town near Union Square. At night while trying to sleep it was VERY noisy. You could hear firetrucks, drunk people on the street, etc. from outside, even though we were on the 12th floor?!? The room we were in was not yet renovated, even though we paid $250 US a night and expected it to be better. It had a musty smell, the carpets were old, the washroom very dated, and the pillows were not comfortable. Although the bed was clean, I would not return. The staff was pleasant and helpful, however for the price we paid I would have appreciated a better, quieter room.
for Everyoneby A verified traveler
Great location - an easy walk to Union SquarePosted Sep 28, 2015
The hotel was nice, probably more a 3 or 3.5 star than a 4 star hotel
by A verified traveler from ohio
I've had better...Posted Sep 28, 2015
Pros: Great location. Clean.
Cons: I realize that the building is old and that the space is what it is in terms of size. However, an electrical outlet In the bathroom would be helpful.
Location: Tons of shopping and restaurants within walking distance. Convenient rental car location across the street.
I booked my room on Expedia. We arrived before the room was ready, and were told to come back after 3:00. When we arrived later they did not have a room with two beds (irritating, because we tried to check in earlier). They asked if a king bed and roll away bed would work. Absolutely not. They ended up upgrading us to a renovated room. Kudos for doing the right thing. The room was clean, but very small - with a tiny bathroom. The window was also very small. The beds were comfortable and clean. However, we could not find an electrical outlet in the bathroom. This made getting ready in the AM difficult. Although the room was clean and the staff was nice, we felt very cramped. I recommend spending a little extra for the Grand Hyatt. If you're a Hilton loyalist, the Hilton in the financial district is more updated and spacious.
for Everyoneby A verified traveler from Stockton, CA
Very busy hotelPosted Sep 27, 2015
Location: Walking distance to just about whatever you want to do. We walked to the Orpheum to see Phantom, and it was less than a 10 minute walk.
The day we checked in, we stood in line over a 1/2 hour to get to the front desk! I guess tour busses had just dropped off about 100+ people and it was mayhem. The room and stay was nice, once we finally got checked in. At checkout, the parking attendant knew nothing about the fact that my stay package through expedia included free parking, and tried to charge us $60 more to leave. When I checked in I had asked the front desk to make sure that it was included and they had already told me it was. So this was extremely annoying, especially after paying over $400 to stay one night. The buffet on the 46th floor was really nice!
for Everyoneby A verified traveler from Sedona, AZ
Sept in San FranciscoPosted Sep 27, 2015
Other than conciege it was great. Conciege was totally useless!
for Couplesby A verified traveler from 兵庫県
ユニオンスクエアのど真ん中にある便利なホテルPosted Sep 27, 2015
2015年9月18日（金）から1泊しました。 朝食は46階の眺めの良いレストランで6時からビュッフェをとることができます。 ユニオンスクエアのど真ん中にあり、何をするにも便利です。 向かいにはレンタカー会社の集合ビルがあり、レンタカーを借りるのにも便利です。
by A verified traveler
Room was really smallPosted Sep 26, 2015
Pros: Bar on 42 floor
Cons: Offer water in rooms.
Location: Lots to do you are in union square.
The room was Newley update. Nice, but bathroom was really small. There was no water or snacks offered for the guests. The bar on the 42 floor had an amazing view and great cocktails. I would not recommend staying at the hotel if you can afford something a little more.
by A verified traveler from Long Island, NY
Close to Union Square & resturants, shopping etc.Posted Sep 25, 2015
Pros: Good location in city
Cons: Having a sit down coffee cafe where you can eat a breakfast without the price of the upstairs resturant would be nice. Illy cafe was too small.
Location: Good location for shopping.
No water pressure in shower. Bathroom sink was awkwardly placed in vanity hard to maneuver next to toilet. Rooms were set up in long hall ways like a maze that went on forever, coming from parking garage back to lobby you get lost. Had to wait awhile for luggage to come to room, called to see where it was.