Ratings based on 5,925 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nederland

Goed hotel perfecte locatie maar super groot

Posted Aug 25, 2015
Hotel ligt vlak bij Union Square dus erg centraal met heel veel leuke restaurants en winkels in de buurt. Kamers zijn mooi en netjes. Schijnt wel dat wij in de gerenoveerde kamers. Het hotel is wel duper groot waardoor de lobby wel een circus lijkt en je in de rij staat voor het ontbijt
3 out of 5
by A verified traveler from Seattle

Close to Union Square but too big

Posted Aug 23, 2015
Pros: room was spacious , clean and quiet
Long line to check in; not enough places in hotel to dine or snack; packed with people but lacking pleasing atmosphere. . Elevators were temperamental.
2 out of 5
by A verified traveler

Not a great area

Posted Aug 23, 2015
Small hotel room with small double beds, not in a great area homeless begging outside and lots of smokers hanging around outside the entrance!?
4 out of 5
Recommended
for Families
by A verified traveler from Tokyo

公共交通機関の駅が近く、どこに行くにも便利で快適

Posted Aug 22, 2015
Pros: 温水屋外プールがあったこと
Cons: 低層階はガレージがあるのでエレベータが遠いです
Location: ユニオンスクエアのそばにあり、Bart/Powel駅で郊外も行けるし、ケーブルカーの乗り場も近いので観光に便利です。夕食の場所も徒歩圏内にたくさんあり、色々な食事も楽しめます。
日本人、中国人の利用者が多いのか。チェックインの場所は日本語の矢印で床に書いてありました。レンタカーで乗り付けたのですが、ガレージ側に止めると最悪です。O'Farrell St側に車止めがあるのでそちらを利用するとよいでしょう。私たちはTower3だったのですがEllis Stに出られたので便利でした。誰も教えてくれないので、最初はメインの入り口まで遠回りしてました。ただEllis St側の出入口はカレージの入り口なので車に注意してください。 部屋はふつうのダブルベッドのツインルームでした。特に目立った特徴はないですが、低層階(7階以下)はガレージを囲んで部屋が配置されているのでエレベータまでがとても遠いです。
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to Union Square

Posted Aug 22, 2015
Pros: location, wifi setup, cleanness and friendliness
Cons: Should not have to pay for refrigerator in room - it is a basic service.
Location: close to shopping , theatre and transportation ease.
Excellent location, outstanding staff, responsive to every question/issue in a very timely manner.
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Great hotel in Union Square

Posted Aug 21, 2015
Outstanding facility and very responsive staff. Great location, close to BART and Market Street.
3 out of 5
by A verified traveler from R

Good for sightseeing but lacked anything special

Posted Aug 19, 2015
By far the most expensive of all the hotels I used during a 3 week stay in the U.S. but overall experience did not match the cost. Check-in was in memorable, Wifi access is not provided for free, and the charge for an in-room fridge is excessive. The hotel itself was comfortable and in a good location for shopping, eating, and seeing all of the sights, and the kids really enjoyed using the pool. Would not recommend being out in late evening as local area full of beggars who were often quite hostile and intimidating.
2 out of 5
by A verified traveler from Houston

Dirty Environment

Posted Aug 19, 2015
Almost cancelled but decided otherwise. Would never repeat.
2 out of 5
by A verified traveler

Posted Aug 19, 2015
Pas au niveau du confort, de la grandeur des chambres pour un Hilton !
2 out of 5
by A verified traveler from CA

awful hotel, good location

Posted Aug 18, 2015
Pros: nothing
Cons: housekeeping and room condition need improvements- wallpaper in my room was peeling, that should be repaired, bath sink was so small it rivaled the sm
Location: union square and theatres are close by
hotel is in midst of construction/remodeling (this was not disclosed by expedia or hotel) and felt like residing in the basement of a convention center or airport...NO lobby area, restaurant basically inaccessible, confusing layout, sub-standard room, poor housekeeping service