Ratings based on 8,227 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Dallas, TX
Clean hotel with super pricey parkingPosted Sep 19, 2017
Nice Hilton in a great location but supe pricey and parking is an absolute nightmare at $55 a day. We ended up parking across the street for $45 a day. Room was nearly $300 a night and we had a view of the parking garage. However it was clean and the bathroom and shower were big. Check in was long and took forever. Check out was quick and easy however. Wifi was not free unless you were a Hilton Honors member. Still what you would expect for a Hilton in a big city.
for Everyoneby A verified traveler
Posted Sep 19, 2017
We enjoyed our stay! Friendly staff and nice clean rooms
for Everyoneby A verified traveler from jamison pa
Vacation to CaliforniaPosted Sep 16, 2017
Recently returned from 2 night stay at this hotel. It was clean and has a beautiful roof top bar which we enjoyed. There is a nice pool and hot tub and very nice gym. The breakfast buffet is expensive but was very good . Parking garage was nice , also expensive but all parking is in SF. We walked to fishermans wharf through china town and little Italy . There are some good restaurants within walking distance which is also. Ice.
for Everyoneby A verified traveler from Montevideo, Uruguay
Location, location, location is the keyPosted Sep 15, 2017
This hotel was renovated and it looks brand new. Great views from skyline rooms, very convenient location near from cable cars and most stores. The grab and go is very convenient to buy easy food and drinks. The hotel is best for business trips but it works well for families too, they have express checkout so you don't need to be in line. I recommend it without doubt, for me the location is key for a good vacation and this hotel is great. Safe zone, some homeless but they don't disturb you.
for Everyoneby A verified traveler
Nice Hotel at the Union SquarePosted Sep 12, 2017
Pros: Location, heated pool
Location: Shopping mall, Rent-a-car, Lots of restaurants
The late check out at 6PM fee of $269 is ridiculous.
by A verified traveler from Eureka, CA
Horrible service!Posted Sep 11, 2017
Pros: The rooms were great, the view was sweet, but the service was the worst I've ever experienced
Cons: Check people in...in a timely respectful manner.
1000's of us stood in line for over two hours while the Hilton refused to bring out more people to check in travelers....absolutely terrible service, empty excuses, and an overall unwillingness to help speed up the process. I will be finding my lodging elsewhere and I suggest others do the same. We were unable to make it to our planned event solely based on the Hiltons poor service.
by A verified traveler
Check in was horrible. Long lines!Posted Sep 7, 2017
Pros: Rooms were clean.
Cons: Check-in process.
Check in took over an hour. Only 3 people working behind the desk with about 100 people waiting to check in. I don't understand how this could happen.
for Everyoneby A verified traveler from Hollister, CA
Posted Sep 6, 2017
Cons: Check in
Nice hotel. Took 2 hours to check in but they gave us a complementary Breakfast Buffett. We did enjoy our stay after the rocky check in.
by A verified traveler from new rochelle, ny
Posted Sep 4, 2017
Would not recommend for family vacation, location is terrible. Good for business travel.
for Everyoneby A verified traveler from Houston,Tx
Beautiful viewsPosted Sep 3, 2017
Disappointed that the hotel would not work with us on the price of the room since we were stuck there due to our home being in the path of hurricane Harvey . Hilton will no longer be my first choice .