Ratings based on 1,973 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires, Argentina

Nice location and very friendly staff

Posted Sep 2, 2015
The hotel has a very nice location close to Fisherman's Wharf. The staff is very friendly and helpfull.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Clean, Convenient, Comfortable Hotel

Posted Aug 26, 2015
Pros: Location, helpful staff, clean, comfortable room.
Cons: Realistically, not much. I was VERY impressed.
Location: Fisherman's Wharf, Pier 39, boat tours, delicious restaurants, Ghirardelli Square, the Cannery, Lombard St, North Beach
I was pleasantly surprised to find the Holiday Inn Express had practically everything I could want in a hotel. The staff was friendly; the lobby was clean, modern and welcoming; the room was just as clean, with a very comfy bed. Perhaps best of all is the hotel's location--just a few blocks from the Wharf, and Pier 39, the Aquatic park, various bus and streetcar stops, a grocery store (Safeway), and numerous other notable places. We really could not have stayed in a better area for seeing the most sights in SF. Plus their included breakfast was tasty and varied--not "cafeteria" quality at all. PS, there isn't a pool. That might be obvious to people, and they don't say they DO have one, but somehow I got the notion that basically every hotel has one and stupidly packed trunks and sandals that went unused. So just in case someone else made the same assumption, I figured I'd mention it. They do have a gym though, if you're into that.
3 out of 5
by A verified traveler

Posted Aug 22, 2015
No swimming pool. Very small gym. Very limited breakfast. Not worth over $300/nt
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great Location

Posted Aug 21, 2015
Pros: Location and cleanliness
Cons: You could reduce the price.
Location: Close to the wharf and street car/trolley access
Great location and a very clean hotel. Staff were friendly and helpful. One block from the F-line and two blocks from the wharf. Was here on business and pleasure and this location was perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler from boston, MA

Nice hotel close to piers and ghiradelli square

Posted Aug 19, 2015
Pros: The location to everything and breakfast was included
Cons: Include the $50 parking fee in the price of the room
Location: Fantastic location near all the piers and ghiradelli square
The holiday inn express was the perfect location. Walking distance to ghiradelli square, fisher mans wharf, pier 39 and pier 33. The breakfast included was perfect. Not a ton of options but just enough. The $50 to park the car was a bit much but every hotel in the city or near the airport charges for parking. The valet service was quick and efficient. Overall, a great stay and I would recommend staying here. Location, location, location!
3 out of 5
Recommended
for Everyone
by A verified traveler

THE STAFF

Posted Aug 18, 2015
Pros: LOCATION WAS GOOD
Cons: PARKING ATTENDANTS
THE STAFF THAT WAS HANDLING THE CARS FOR PARK WAS VERY BAD WITH THE WAY THEY DEALTH WITH THE GUEST. I WAS SENT TO THE WRONG HOTEL BECAUSE THE PARKING ATTENDANT GAVE ME THE WRONG INFORMATION WITHOUT CHECKING MY DOCUMENTS.
4 out of 5
Recommended
for Everyone
by A verified traveler

great stay

Posted Aug 11, 2015
Pros: Friendly
Cons: Nothing
Very close or central to many sights to see in San Fran
5 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh pa

Fabulous hotel close to Dolby Theater!

Posted Aug 5, 2015
Pros: Comfort
Location: Dolby theater, wax museum, Chinese theater,
The hotel staff went out of their way to make our stay perfect! We arrived late night, and Melanie at the bar served us our dinner with a smile and great conversations about Hollywood!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable, homelike place. Great location t

Posted Aug 3, 2015
Pros: Friendly staff. I mentioned my suitcase zipper problem to the housekeeping lady and she got me the maintenance guy who lent me the pliers to fix it.
Cons: Very good for the price.
Location: Everything you want to do - shop, eat, sight seeing - is nerby
Enjoyed San Francisco - 4 days and nights - with this place as base. Every things is nearby. Reasonably good breakfast and friendly staff. This experience made me go for HI Express again in Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler from CO

Good location to Wharf, bay, shopping,food,muni

Posted Aug 1, 2015
Pros: Almost everything; staff, bed, cleanliness.
Cons: Our room was next to pipes which made noise. Our view was non-existent, another wall. Elevators were often slow.
Location: Easy walk to Fisherman's Wharf with shopping, restaurants, ferry, aquarium, cable car and muni, Ghirardellis, biking, bay.
Staff was very helpful. There were many breakfast choices. The room and hotel were always neat and clean. The bed was wonderful- I would like to know the brand and style. Location was great.