Ratings based on 910 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Feb 2, 2016
Pros: proximity to airport
Clean, modern and great breakfast for the price. Lots of fruit, breads, protein and dairy products. Staff was helpful and kind. Rooms were well maintained. Showers had rounded curtain rod. Nice bath products too.
Comment from Hotel Management
Feb 3, 2016 by Karla Sampang , Hotel Management
We appreciate your time and effort for writing us a review. We try our very best to accommodate the needs of our guests and go above and beyond. All staff members work hard to maintain the rooms and whole property to be well maintained. Thank you for acknowledging our front desk agents and offer great consistency in our customer service. We hope to see you when you visit San Francisco Kind Regards, Karla Sampang Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from 日本

ホテル近い

Posted Feb 1, 2016
朝ごはんがいまいち。ノースとサウスがあるので間違えやすいっっっっっっっっっっっっっっっっっっっっっっっっっっd
Comment from Hotel Management
Feb 4, 2016 by Karla Sampang, Hotel Management
Thank you Ms. Wendy for taking the time to write us a review. We apologize for the inconvenience, we understand that having two Holiday Inn Express in the same area is very confusing. Also please accept our sincerest apologies if you didn't like the breakfast we offered. Kind Regards, Karla Sampang Guest Service Manager
Comment from Hotel Management
Feb 4, 2016 by Karla Sampang, Hotel Management
Thank you Ms. Wendy for taking the time to write us a review. We apologize for the inconvenience, we understand that having two Holiday Inn Express in the same area is very confusing. Also please accept our sincerest apologies if you didn't like the breakfast we offered. Kind Regards, Karla Sampang Guest Service Manager
Comment from Hotel Management
Feb 4, 2016 by Karla Sampang, Hotel Management
Thank you Ms. Wendy for taking the time to write us a review. We apologize for the inconvenience, we understand that having two Holiday Inn Express in the same area is very confusing. Also please accept our sincerest apologies if you didn't like the breakfast we offered. Kind Regards, Karla Sampang Guest Service Manager
Comment from Hotel Management
Feb 4, 2016 by Karla Sampang, Hotel Management
Thank you Ms. Wendy for taking the time to write us a review. We apologize for the inconvenience, we understand that having two Holiday Inn Express in the same area is very confusing. Also please accept our sincerest apologies if you didn't like the breakfast we offered. Kind Regards, Karla Sampang Guest Service Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

ok but could be better

Posted Jan 26, 2016
When we were walking to our room we were quite concerned because the hallways were in need of remodeling and cleaning But the room wasn't bad, it just could have been cleaner. We have a ten month old and you notice more when he's crawling around on the floor . Good parking for a truck , trailer
Comment from Hotel Management
Jan 31, 2016 by Karla Sampang - Front Desk Manager, Hotel Management
Thank you for your review. We are sorry for the inconvenience.We are starting on the carpet this month and will take this step by step to improve the rooms and hallways. We will forward this to housekeeping manager and make sure to give all our guests the cleanest room we offer. We hope to see you again when you visit San Francisco. Kind Regards, Karla Sampang Guest Services Manager
2 out of 5
by A verified traveler from St-Jean-sur-Richelieu

Décevant pour le prix

Posted Jan 19, 2016
Pros: Proximité de l`aéroport et le petit déjeuner
Cons: Rénovation des couloirs et des chambres
Location: Loin des activités à San Francisco
Les deux seuls points positifs concernant cet hôtel sont la proximité de l`aéroport et le petit déjeuner. Le hall d`entrée laisse croire à un endroit récemment rénové, mais il n`en n`est rien, couloirs sombres avec tapis sales, la chambre n`était pas un exemple de propreté, nous ne recommandons pas cet hôtel
Comment from Hotel Management
Jan 25, 2016 by Karla Sampang , Hotel Management
Thank you Mr Sylivie for taking the time to write us a review. We apologize for the inconvenience,. Moving forward we are working on the cleaning our carpets. Cleanliness is always one of our priorities and will definitely forward this issue to the Housekeeping Manager. I definitely agree about the corridor lights and will make sure to inform the Chief Engineer about this issue. We thank you for your comment because it helps us improve to the issues we need to work on. Kind Regards, Karla Sampang Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Nice location for a shuttle to the airport.

Posted Jan 18, 2016
Also next to rental car return for Advantage. The hotel was new and very clean.
Comment from Hotel Management
Jan 19, 2016 by Karla Sampang - Front Desk Manager, Hotel Management
We are delighted to hear that our location was convenient for your trip. Thank you for taking the time to write us a review. We try our best to maintain the cleanliness and keeping the lobby and rooms updated as possible. We would love to see you again on your next visit in San Francisco Airport.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glendale

Posted Dec 17, 2015
Friendly staff, coffee available anytime, great service!
Comment from Hotel Management
Dec 19, 2015 by leila, Hotel Management
Hello, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Best Regards, Leila Borja General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with ocean view

Posted Nov 27, 2015
Very nice hotel by the bay. Very relax with bay view in the morning. Staffs are nice and helpful. Coffee, tea and fruits always available at the lobby. Room is very clean and comfortable. The only bad thing is the bed is too soft. I will recommend the hotel to my friends. Overall, I will book this hotel again.
Comment from Hotel Management
Nov 28, 2015 by lborja@hiesfosouth.com, Hotel Management
Hi, I appreciate you taking the time to comment about your recent stay at our hotel. Providing excellent customer service and comfortable stay are some of the things we pride ourselves in. We are also delighted to know that our amenities is well to your liking. Your patronage and feedback is very important to us as this is our best resource for improving guest satisfaction. Thank you for staying with us and we look forward to welcoming you back in the near future. Kind Regards, Leila Borja Guest Services Manager
4 out of 5
Recommended
for Business Travelers
by CHIENCHUAN from Taipei

Worth to stay...

Posted Nov 6, 2015 on Hotels
Good location, good breakfast. But Wi-Fi signal in the room wasn't good enough, often disconnect.
Comment from Hotel Management
Jan 16, 2016 by Leila, Hotel Management
Dear CHIENCHUAN, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about our breakfast. Hence, we’re sorry we fell below your expectation regarding WIFI connection. We will look into these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. Best Regards, Leila Borja Guest Services Manager
5 out of 5
Recommended
for Families
by Chih Hsien

This traveler left a rating score only Posted Nov 5, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Bay View with Airplane Activity

Posted Nov 4, 2015
Pros: See above.
Cons: I can't think of one.
Location: Location is very near the airport so it's a great place to stay for any transient. Restaurants and shopping area are quite close.
The hotel has very simple ambiance but clean and restful to the eye. Beverage and juices, fruits, cookies, and candies, are all displayed for guests. The representatives of the hotel, (desk clerk, maids, etc.), are very respectful and have smiling faces! I know this is one of the best hotels've been to...Asia, Europe, and America. Please note that I have stayed in all kinds of hotel, small ones to the 5 star hotels. I have a very enjoyable stay in Holiday Inn Express located San Francisco Airport South!
Comment from Hotel Management
Nov 5, 2015 by Leila, Hotel Management
Dear Carina, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Leila Borja Guest Services Manager