Outdoor pool, open 9:00 AM to 7:00 PM, sun loungers

Reviews of Holiday Inn Golden Gateway, an IHG Hotel

3.5 out of 5
Holiday Inn Golden Gateway, an IHG Hotel
1500 Van Ness Ave, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1350 out of 2366 reviews" "
Rating 8 - Good. 611 out of 2366 reviews" "
Rating 6 - Okay. 196 out of 2366 reviews" "
Rating 4 - Poor. 102 out of 2366 reviews" "
Rating 2 - Terrible. 107 out of 2366 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Thanks for the perfect rating, David!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn San Francisco Golden Gateway.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Lilian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located at a walking distance from Japan town and retail stores. Restaurants are also nearby.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Lilian, thank you for sharing your wonderful experience at Holiday Inn San Francisco Golden Gateway. We're happy to hear that the hotel's location made it convenient for you to explore local attractions and that it enriched your stay. We look forward to hosting you again when you next visit the city. Safe travels!

8/10 Good

AMBER

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and views! All employees were nice and make you feel welcome. Room service made the bed while we were gone exploring which is a plus. Only negative was that I wish I would have know that you have to pay to park which was $45/ day.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Amber, it's wonderful to hear you enjoyed your stay at the Holiday Inn San Francisco Golden Gateway and found our team members welcoming. We're also pleased our room service exceeded your expectations. It's unfortunate that the parking arrangement was not clear - this is valuable feedback we will look into. Thank you, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Laurent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it all!
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Laurent, thank you for your splendid review. We're delighted to hear that your stay at the Holiday Inn San Francisco Golden Gateway was such a success. We hope you'll consider another visit in the future.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was everything I needed. We had a great time.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Michael, it's wonderful to hear that you had everything you needed and enjoyed your time at Holiday Inn San Francisco Golden Gateway. We're always delighted when guests share such positive experiences. We hope we have the pleasure of welcoming you back soon.

6/10 Okay

Gene, Boca Raton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around is run down, vagrants in the streets going to the bathroom not good. My room had a noise that sounded like someone snoring kepts me up at night.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Gene, it's unfortunate to hear about your recent stay. Concerning the neighborhood, we acknowledge the complex situation present in many urban areas. As for the noise issue, we regret to hear it disturbed your rest. Our team will investigate this, as a peaceful stay is our goal for all guests. We appreciate you bringing these concerns to our attention and we'll work diligently to improve.

6/10 Okay

Joseph Victor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shameful from the hotel to ask to pay for early check in fees to people arriving from long travels even when they agree the rooms totally available! $35 per room! We had 4 rooms reserved for 3 night! We arrived at 1pm and they asked us to pay for early check in fee if we wanted the rooms at 1pm! We had to go to a restaurant and come back at 3pm… for time ever that this has happened to me in all hotels around the world The property is clean and nice. Around the side streets to the property hundreds (maybe thousands) of homeless people majority of them under influence of drugs! But that is not an issue of the hotel that inside was very safe but that is an issue of San Francisco downtown that seems to have become a after war destroyed city. So many stores closed all Around ! Shame to the administration of that once beautiful city! The city is lost ! It will take decades to clean up and bring back to the beauty that it was years ago! The hotel anyway inside is nice and clean and between the various hotels of the areas at rosetta they were able to keep safe the front of the building entrance where rarely to see homeless! Uber to go around is more or less a must as waking in downtown SFO is really unsafe!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Joseph, thank you for taking the time to share your feedback. It's unfortunate that the early check-in policy caused you some inconvenience. The policy is designed to ensure rooms are ready for our guests and your understanding is appreciated.We're glad to hear that you found the hotel to be clean and appealing inside. We do pride ourselves on our high standards of cleanliness and safety.It's worth noting that, although we don’t have control over the neighborhood situation, we share your concern. More so, we encourage our guests to use the various transportation modes available in San Francisco and are happy to provide recommendations for safe and enjoyable explorations of the city. We hope your stay was otherwise satisfactory and hope we have the opportunity to welcome you back.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, helpful staff. Clean.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Jason, thank you for sharing your excellent experience at Holiday Inn San Francisco Golden Gateway. It's wonderful to hear that our prime location, team members' helpfulness, and cleanliness met your expectations. We value your feedback and hope to see you again in the future.

8/10 Good

MaryAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to work in the lobby comfortably. When I got to my room in the late afternoon it was always clean with plenty of towels and coffee. I was visiting my son and was able to walk to his place to Pacific Heights. I enjoyed my stay!
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
MaryAnn, it's wonderful to hear that you enjoyed your stay at the Holiday Inn San Francisco Golden Gateway. We are thrilled to know your room was always spotless and well-stocked, meeting your expectations. Additionally, we're glad the location turned out to be perfect for your needs. Nothing makes us happier than providing a comfortable and convenient stay. We hope to welcome you back next time you're visiting your son!

10/10 Excellent

Barbara M., Peabody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was friendly and helpful. Hotel is in walking distance of multiple restaurants. There were some homeless people in the area but not as many as i had seen downtown or by the fisherman's wharf area. If you're a Starbucks lover, theres basically one every couple of blocks.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Barbara, we're thrilled to learn you appreciated the cleanliness of your room and the friendliness of our team members at Holiday Inn San Francisco Golden Gateway. It's wonderful to know that our location provided you with easy access to a variety of restaurants and your much-loved coffee outlet. Thank you for leaving a positive review and we hope to host you again on your next visit to San Francisco.

8/10 Good

Nelson J., Frisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Nelson J., we're glad to hear that you found our team members at Holiday Inn San Francisco Golden Gateway to be great. We pride ourselves on providing friendly and welcoming service, and we're thrilled you experienced this. We hope to welcome you back soon.

10/10 Excellent

Clare

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our view. Amazing. Perfect with 2 beds and even a rollaway one of the nights. Pillows were perfect. Bathroom was clean and had enough towels. Staff and the restaurant/bar were great! Will stay there again.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Clare, it's delightful to hear you enjoyed your stay at Holiday Inn San Francisco Golden Gateway. We're particularly thrilled to note you found your room comfortable and appreciated the cleanliness of the bathroom. It's also heartwarming to learn that our team members and the restaurant/bar contributed positively to your experience. We can't wait to welcome you back during your next visit to San Francisco.

4/10 Poor

Kyu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Kyu, it's regretful to learn that your recent stay didn't meet expectations. We're always striving to improve, so your feedback is vital. Please feel free to share any specific issues or recommendations you may have. Your satisfaction is important to us. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk very friendly. Has a parking garage a plus $45 a night but is better than having your car broken into . Walking distance to Chinatown. I liked this hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Lissette, your generous review of Holiday Inn San Francisco Golden Gateway is greatly appreciated. We're pleased to hear you found our front desk team members to be amicable and enjoyed the added convenience of our parking garage. The hotel's location, with its proximity to local attractions like Chinatown, is definitely a feature we're proud of. Your positive comments make all our efforts worthwhile. We look forward to welcoming you back in the future!

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight to SFO was really delayed past my check in time and the hotel had no problem with it. Check in was smooth and easy.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Marco, it's great to hear that your check-in experience at the Holiday Inn San Francisco Golden Gateway was smooth and free of issues, despite the delay in your flight. We always do our best to accommodate our guests, even when the unexpected happens. We appreciate the positive feedback and look forward to welcoming you back.

10/10 Excellent

Sandra, Eureka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Sandra, thank you for choosing Holiday Inn San Francisco Golden Gateway. It warms our hearts to learn of your satisfactory experience. We appreciate the fantastic rating and we look forward to your return. Safe travels.

8/10 Good

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Trina, it's wonderful to see your 4-star rating for Holiday Inn San Francisco Golden Gateway. We appreciate you choosing our hotel and hope to have another opportunity to serve you even better in the future. Thank you!

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Daniella, it's great to see your 5-star rating of Holiday Inn San Francisco Golden Gateway. We appreciate you taking the time to share your experience. It would be our pleasure to welcome you back for another wonderful stay in the future.

8/10 Good

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. The staff are friendly and the price is not high when compared to other hotels. Would recommend.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Jason, it's wonderful to hear that you found the Holiday Inn San Francisco Golden Gateway to be a nice place to stay. We're glad that our team members' friendliness stood out to you and that our pricing met your expectations. Your recommendation is highly valued. We look forward to welcoming you back in the future.

6/10 Okay

Kathy

Traveled with family
Liked: Staff & service, amenities
Property looks clean however there was a live worm on carpet near bathroom door.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Kathy, it's nice to hear that you found the overall cleanliness of the rooms satisfactory. We are, however, concerned about your unusual encounter near the bathroom area. Rest assured that we prioritize our guests' wellbeing and adhere to high standards of cleanliness. We greatly value your feedback and will make sure to further elevate our cleanliness protocols to ensure this remains an isolated incident.

10/10 Excellent

Zixuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Zixuan, thank you for choosing Holiday Inn San Francisco Golden Gateway. We appreciate your high rating on Expedia and are overjoyed by your satisfaction with our services. We hope to be your preferred choice when you visit us again.

4/10 Poor

Gustavo E.

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property was centrally located and perfect if you just plan to sleep but other than that the room had no microwave, the Keurig provided looked dirty and dusty, no breakfast included (only buffet @ almost 40$), parking said it cost 20$ online but 40$ when we got here, and if you are a light sleeper just know that between the city and the elevator, not to mention the lack of sound proofing, you will not rest well. I was really excited to stay here, but it really underserved us.
Response from Customer Service on Mar 18, 2024
Gustavo, your feedback is truly important. We appreciate your positive comment regarding our central location. On the other hand, we understand your concerns over amenities like the microwave and breakfast options, as well as your comments about the cleanliness. It is also regrettable to read about your issues with perceived noise levels and parking. We believe in constant improvement and assure you, your experiences have been taken note of. Your next stay promises to be more satisfying.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for visiting friends who live in SF
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Jacqueline, we're thrilled that the location of Holiday Inn San Francisco Golden Gateway suited your visit perfectly. It's always wonderful to hear when guests can effortlessly connect with loved ones during their stay with us. We look forward to welcoming you again soon.

10/10 Excellent

Mian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really convenient for my trip. And more importantly, it is safe in the neighborhood and quiet in the room.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Mian, thank you for sharing your experience. We are delighted you found the location of Holiday Inn San Francisco Golden Gateway optimal for your trip. It's great to hear you appreciated the peacefulness in your room and felt secure with the neighborhood. We hope to see you again in the future.

6/10 Okay

Brittney

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for the feedback, Brittney.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Ahsan, Evans

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and convenient
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Ahsan, we're thrilled to hear that you enjoyed your stay at Holiday Inn San Francisco Golden Gateway. We pride ourselves on our convenient location and it's wonderful to know that you found it beneficial. We look forward to welcoming you back on your future travels.

10/10 Excellent

Shaleila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for taking the time to leave this wonderful rating, Shaleila! We hope to see you again soon at Holiday Inn San Francisco Golden Gateway so we can share yet another amazing experience!

10/10 Excellent

Jose A

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Jose A, it's fantastic to hear that you had a highly enjoyable stay at Holiday Inn San Francisco Golden Gateway. We deeply appreciate your support and we look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Danilo

Traveled with family
Liked: Amenities
Smoth
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Danilo, it's great to hear that your stay at Holiday Inn San Francisco Golden Gateway was seamless. We're always striving to provide hassle-free experiences for our guests. We hope to have you back in the future!

10/10 Excellent

Ireen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms comfortable bed and pillows
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Ireen, we're thrilled to hear your remarks about the Holiday Inn San Francisco Golden Gateway. Your feedback about the cleanliness of our rooms and the comfort provided by our bedding contributes significantly to the inspiring atmosphere we strive hard to maintain for our guests. We can't wait to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Yogendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is safe and Easy, walkable dining options
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Yogendra, thank you for choosing the Holiday Inn San Francisco Golden Gateway during your recent travels. We're pleased to hear that our convenient parking and close proximity to dining options made for an enjoyable stay. We look forward to welcoming you back in the near future. Safe travels until then.

10/10 Excellent

alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, best stay in san francisco close to everything in downtown. Restaurant by far the best service and food i’ve experienced in a hotel stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Alyssa, thank you so much for your high praise. It's wonderful to know you appreciated the excellent service and convenient location of Holiday Inn San Francisco Golden Gateway. We're thrilled you enjoyed the culinary offerings at our restaurant. We look forward to welcoming you back to experience even more of what we have to offer.

8/10 Good

Mary, Erial

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 8 nights in Feb 2024
Response from Customer Service on Mar 14, 2024
Mary, it's fantastic to hear that you found everything to your liking during your stay at the Holiday Inn San Francisco Golden Gateway. Your satisfaction is of paramount importance to us. Thank you for choosing us and we look forward to serving you again soon.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well nice place great staff nice location We really enjoy our time there..
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 13, 2024
Daniel, we're thrilled to hear that you had an enjoyable stay at the Holiday Inn San Francisco Golden Gateway. Being able to provide a pleasant environment in an ideal location is something we continually strive for. We're delighted you had a wonderful experience with us and we're looking forward to welcoming you back.

8/10 Good

Esmeira

Liked: Staff & service
No police in the area..building needs an upgrade..it wasn't bad but wont stay again, dirty carpet.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Esmeira, your feedback is vital to our continual improvement. It's unfortunate to hear your stay didn't meet your expectations due to the need for hotel updates and cleanliness concerns. We strive to offer a clean and welcoming environment, and we will discuss your comments with our team. We hope for the chance to show you the improvements made on a future visit.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Jose, it's great to hear that you had a good experience at Holiday Inn San Francisco Golden Gateway. We strive to provide a pleasant stay for all our guests. We look forward to welcoming you back on your next trip to San Francisco.

10/10 Excellent

Winters

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great city view and staff is great
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Winters, thank you for highlighting the excellent city view at Holiday Inn San Francisco Golden Gateway and the greatness of our team members. We're thrilled to know that you had a superb stay and we look forward to welcoming you back soon.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the view
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Pat, it's great that you had an enjoyable experience at the Holiday Inn San Francisco Golden Gateway. We're delighted that the vistas really stood out for you. We can't wait to welcome you back for another memorable stay.

8/10 Good

jon charles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only minor complaint was there was no fan in the bathroom so everything steamed up when showering. Other than that, the place was great.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Jon, thank you for sharing your experience at Holiday Inn San Francisco Golden Gateway. We appreciate your note on the bathroom ventilation. It's wonderful to hear that aside from this, you found our hotel to be fantastic. We hope to welcome you back for an even more comfortable stay in the future.

10/10 Excellent

CATINA, Upper Marlboro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Catina, your brief yet impactful mention of Holiday Inn San Francisco Golden Gateway is appreciated. We endeavor to surpass the notion of 'decent' and work towards excellence. Your next stay with us might be the perfect opportunity for that. See you again soon.

10/10 Excellent

Joan Roby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Joan Roby, thank you for choosing the Holiday Inn San Francisco Golden Gateway. Your high rating is appreciated and we're thrilled that you had a great experience with us. Looking forward to welcoming you back on your next visit to San Francisco.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the hospitality !
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Dylan, it's fantastic to hear such positive feedback on your stay at the Holiday Inn San Francisco Golden Gateway. We always aim to provide exceptional hospitality. We hope to welcome you back in the near future.

2/10 Terrible

Sanjeev, Irvine

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude arrogant staff.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Sanjeev, it is unfortunate to hear about your interaction with our team members. We strive to offer respectful and professional service at all times. Rest assured, we are addressing your feedback internally to improve. We hope we could have another chance to provide a better experience.

10/10 Excellent

Shaysa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very quite. Walking distance from shops and restaurants. Very safe!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Shaysa, we're thrilled to know you appreciated the cleanliness and tranquility of the Holiday Inn San Francisco Golden Gateway. It's great to hear you also enjoyed the convenience of nearby shops and restaurants and felt safe during your stay. We can't wait to offer you another stellar experience the next time you're in San Francisco.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Thank you for taking the time to leave us a 4/5 rating, Edward!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Holiday Inn San Francisco Golden Gateway.

10/10 Excellent

Charlotte

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay in the holiday inn very convenient to all amenities and to the local tourist attractions Staff were amazing, friendly and helpful and very welcoming Will definitely be staying at the same hotel when I come back to San Francisco
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Charlotte, it's wonderful to know you enjoyed your stay at the Holiday Inn San Francisco Golden Gateway. We're thrilled to hear how convenient you found our location and how much you valued the welcoming nature of our team members. It's a delight to know you're planning on returning on your next visit to San Francisco. We're looking forward to welcoming you back for another fantastic stay.

10/10 Excellent

Adam

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
My night at Holiday Inn in San Francisco was exceptional! The staff were incredibly welcoming and accommodating, the room was clean and comfortable with a stunning view of the city, and the amenities provided exceeded my expectations. The convenient location made it easy to explore the city, and the overall experience was truly memorable. I highly recommend Holiday Inn for anyone looking for a fantastic stay in San Francisco!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Adam, thank you for sharing your positive experiences at Holiday Inn San Francisco Golden Gateway! We're delighted you found our team members welcoming and accommodating. It's wonderful that our comfy rooms, breathtaking city views, and ample amenities exceeded your expectations. Your endorsement is greatly appreciated, and we look forward to serving you during your next visit to San Francisco.

10/10 Excellent

Kaimen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Easy checkin, superb stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Kaimen, it's a delight to hear about your outstanding experience at Holiday Inn San Francisco Golden Gateway. Your kind words about our simplified check-in process and cleanliness standards are very much appreciated. We strive to provide precisely this type of superb stay our valued guests hope for. Thank you for choosing us, and we look forward to the pleasure of serving you again soon.

8/10 Good

April, North Richland Hills

Traveled with family
Liked: Staff & service
The good stuff: The pillows & bed were comfortable. Room was on the 8th floor, close to the end of the hall. Decent view. It was quiet. We didn’t have any issues with the heat or anything in the room. It was nice that shampoo/conditioner and body wash are provided. The front desk did allow a late check out which helped since our flight was early evening. A few times we ordered from Door Dash or Uber eats & plasticware was not included. The hotel staff was always helpful in providing those as well as change for the washer/dryer. The complaints: Hotel washers/dryers are expensive. It cost nearly $10 to wash/dry a load. The restaurant was pricey & had a very limited selection of food. **BREAKFAST IS NOT INCLUDED IN THE PRICE OF THE ROOM** Would have been great if the hotel had an indoor pool or hot tub. We came in March and it was chilly outside during the day and night. Overall, I would recommend the hotel as a good place to stay. It would be nice to have had breakfast included in the price of the room. The hotel is a little outdated & could use some updated furniture/decorations. The bed and pillows were very comfortable.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
April, it's wonderful that you found comfort in the bed and pillows at the Holiday Inn San Francisco Golden Gateway, and that the view from your elevated room added to your pleasant stay. Our team members appreciate your compliments on their service, especially in accommodating your extra needs.We've taken note of your remarks about the laundry facilities and prices at the restaurant. Our mission is to equip all guest amenities with utmost convenience, and your feedback helps improve those services.Your suggestion about an indoor pool for chillier months is insightful, and we've also noted your feedback about including breakfast. Regarding the décor, we are always working to blend the charm of our accommodation with contemporary style, staying true to the character of the hotel without sacrificing comfort.Your overall recommendation means a lot to us. Thank you, and we hope to welcome you back in the future for an even more remarkable experience.