customer service by hotel manager at our arrival
Posted Sep 14, 2016
my name is Aviv kalinski and my hotel confirmation is 66413589.
we have booked and payed for our stay at the hotel before arrival, we have payed for the room and for breakfast ahead of our arrival, we have noticed when we booked and payed that there was an option for parking and the amounts specified where: $20.00 for over night or $50.00 for over night if you wish to take your car out more than once.
when we arrived late in the evening we where told by the clerk at the front desk that parking is $50.00, when i said we have noticed there are 2 options one for 420.00 and one for $50.00 i was told there is not but she will talk to here manager, the manager said there is only 1 option and if i do not like it i can go somewhere else, i was shocked to my core, i was never treated like that before especially not by a hotel that i have chosen to stay at, and when i said to him i have made my choice to stay at this hotel and i saw the rate while booking with Expedia he said he will not honor the Expedia deal at his hotel. i have said to him that it is late and i will stay but i am not happy at all he just shrugged and said i could go somewhere else. if your hotel is promoted through Expedia i would assume you will except the terms of the promotion you have chosen, i can not believe that you will allow your manager to behave this way.
i have stayed at your hotels before but this is unbelievable i am shocked by this behavior.
please respond to my review. aviv 630-650-1780