Ratings based on 3,171 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Location

Posted Aug 27, 2015
Pros: It is very close to virtually everything that we needed.
The staff we were in contact with were very pleasant, friendly and helpful. The bed was very comfortable and for the last few days of our stay, we were given a larger fridge which was great!
3 out of 5
by A verified traveler

Gute Lage mehr nicht

Posted Aug 26, 2015
Pros: Lage
Cons: Sauberkeit, Einrichtung modernisieren
Das Hotel liegt optimal, ist aber in die Jahre gekommen. Dunkel und abgewohnt.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2015
clean and quiet, short walking distance to Pier 39
2 out of 5
by A verified traveler from Vancouver

Good location, surprise charges

Posted Aug 24, 2015
Pros: Location
Cons: Speed of WiFi, extra charges on fridge and microwave (this is ridiculous!).
Location: Walking distance to Pier 39. Easy access to cable car, bus, tram to go everywhere. Many restaurants (quite expensive though) and shops close by.
Good and safe location to walk around the Fisherman's Wharf and to take cable car and bus to go anywhere. Decent facilities and nice staff. But the WiFi is slow and the fan in the bath is not electric. A good surprise is that they charge you $10/day for a room refrigerator and another $10/day for a microwave! (they provide them on first come first serve basis!) I am a frequent traveller and have never seen anywhere in the world that a hotel charges for a room refrigerator and a microwave, separately. As I stayed for 5 nights, I prepared some food to store in the fridge. I was so frustrated at their fridge charges in addition to the quite high room rate, I gave up my food. These charges were not written at the time of reservation.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, California

Close to fisherman's wharf

Posted Aug 24, 2015
Pros: Everything was wonderful. Would go back several times.
Cons: Nothing
Location: The wharf and Ghiradelli Squre, near the cable car turn around, which made it very easy to get on the cable car. Great food and souvenir shops near by
From the beginning when we walked through the door everyone was so accommodating, helpful, friendly, and knowledgeable of the area. The room was immaculate, bed was the best the bathroom and towels were amazing! Located near Fisherman's Wharf, made it a very easy walk to the wharf, Ghiradelli square, and great food. Loved it !
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Convenient location. Easy access to everything.

Posted Aug 24, 2015
We only had a short time in San Francisco. We needed a hotel that we could walk everywhere in fishermans wharf. This was perfect. Very helpful staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Attention to detail

Posted Aug 23, 2015
First they gave us a room someone else was already in. The next room was suitable but in the morning I went to take a shower and there was an open soap but no one in my family opened it so I was creeped out that the shower (to me ) was not clean. Other than that nice location everything else was fine
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Great location, easy parking. Very clean & up to date. Concierge was helpful. Felt secure as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Cold Pool

Posted Aug 23, 2015
The pool was not heated very well and was unable.
3 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Very clean. Great location

Posted Aug 23, 2015
Great location & proximity to everything. Friendly staff. Parking easy. 2 double bed accommodations a bit tight for a family of 4. Room too small to add a roll away.