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Reviews of DoubleTree by Hilton San Francisco South Airport Blvd

4 out of 5
DoubleTree by Hilton San Francisco South Airport Blvd
275 S Airport Blvd, South San Francisco, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 842 out of 1517 reviews" "
Rating 8 - Good. 315 out of 1517 reviews" "
Rating 6 - Okay. 181 out of 1517 reviews" "
Rating 4 - Poor. 73 out of 1517 reviews" "
Rating 2 - Terrible. 106 out of 1517 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charles Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
La
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia, Pollock Pines

Traveled with partner
Liked: Property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
THANK YOU for the kind words and feedback! We love perfect scores and appreciate your best rating. I will share this with the team this afternoon during weekly staff meeting. Feeback like this helps us get better and continue along our goal of continuing improvement.Yours in Hospitality,Gerry FuentesGeneral Manager

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Our plane was delayed and we didn't get to the hotel until after 11pm. Check-in was easy and we got warm cookies, even at that hour! When our Uber arrived to take us to the rental car facility the next day, it was too small for all of our luggage. The front desk was happy to hold our larger suitcases until we could return to pick them up.
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
THANK YOU for the kind words and feedback! And YES our warm cookies are the BEST!! We love perfect scores and appreciate your best rating. I will share this with the team this afternoon during weekly staff meeting. Feeback like this helps us get better and continue along our goal of continuing improvement.Yours in Hospitality,Gerry FuentesGeneral Manager

10/10 Excellent

Sally, Cottonwood

Business traveler
There was a shuttle but of course I had to stand in the cold for a long time. They don’t run often. They were busy talking and counting cookies so no greeting or anything. I had just flown 19 hours and was in airports 9 hours so I was tired. Being acknowledged would have been nice. Had to call about the heater. Food is expensive. Etc
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank you so much for your feedback. I will be sharing it with our leadership at our next weekly meeting. I'm so sorry that your stay did not meet you r expectation and I can assure you I will discuss shuttle service with the vendor and reviewing our service levels on that day. We truly hope that if your travels bring you back to the South San Francisco area you will give us another opportunity to provide a more memorable and positive stay.Yours in hospitality,Gerry Fuentes

10/10 Excellent

Tyrene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and not too far from the airport.
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you for the kind feedback. Will be sharing with the leadership team next week!Yours in hospitality,Gerry Fuentes

10/10 Excellent

christopher

Liked: Cleanliness, property conditions & facilities
Thanks
Stayed 2 nights in Apr 2024
Response from GM on Apr 13, 2024
Thank YOU for the feedback!

10/10 Excellent

Chrysperl Angelie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be a “ free breakfast “ instead of paying.
Stayed 3 nights in Apr 2024
Response from GM on Apr 13, 2024
Thank you for the feedback. We will share it with our Hilton office. Typically Doubletree Hotels do not provide complimentary breakfast through other Hotels within the Hilton brand certainly do.Again, thank you for the feedback!Gerry Fuentes

8/10 Good

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice dining/bar area
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank you for your feedback. Will be sharing with our F&B Team!

8/10 Good

hiu

Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank you for the feedback!

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near SFO.
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank you for the great score!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff has been incredibly helpful and made the check in process so easy. Highly recommend and great location close to the airport.
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank you so much for sharing your guest experience on your stay. I will be sharing your feedback directly with our staff to celebrate our level of service during your stay.Feedback like this helps us continue to grow while also reinforcing the great service our staff strives for each and every day.

8/10 Good

Shereena, Tampa

Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank you for the feedback!

10/10 Excellent

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities
excellent experience
Stayed 2 nights in Apr 2024
Response from GM on Apr 13, 2024
THANK YOU for your great feedback. We will be sure to share it with the team!

6/10 Okay

john

Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you for the feedback and we are sorry to have fallen short of your expectation.

8/10 Good

Yi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s airport shuttle service.
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you for the kind words. We appreciate you and the feedback!!

2/10 Terrible

Sally Ann

Disliked: Staff & service, amenities
Poor customer service Room barely put together No amenities OVERPRICED Will not return Big disappointment Stay elsewhere
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Excellent service and your waitress Sandra during breakfast she did an outstanding services!
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank YOU for the 5/5 score we really appreciate you and the score!! I will be sharing your feedback with the entire leadership team at our weekly meeting. Feedback such as yours is what allows us to stay on our goal of continuous improvement. We appreciate you taking the time to respond. We will be sure to share your feedback with Sandra at the Landing Restaurant. She really is one of our stars! Yours in hospitality,Gerry FuentesGeneral Manager

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the staff. Super friendly and helpful. Great breakfast at the restaurant
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank YOU for the 5/5 score we really appreciate you and the score!! I will share your feedback with the entire leadership team at our weekly meeting. Feedback such as yours is what allows us to stay on our goal of continuous improvement. We appreciate you taking the time to respond.Yours in hospitality,Gerry FuentesGeneral Manager

10/10 Excellent

david

Liked: Staff & service, amenities, property conditions & facilities
Great location convenient to SFO
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Oh wow! Thank YOU for the 5/5 score we really appreciate you and the score!! I will share your feedback with the entire leadership team at our weekly meeting. Feedback such as yours is what allows us to stay on our goal of continuous improvement. We appreciate you taking the time to respond.Yours in hospitality,Gerry FuentesGeneral Manager

6/10 Okay

Anahita

Business traveler
The AC is my room didn’t work, it had to be controlled manually and they knew it but acted like it could be controlled. I had to called an engineer in the middle of the night to come and remove the cover and turn it heat up. It was freezing. Don’t put a coverage and set up a sign for guests that A needs to be controlled manually. Or just buy a new AC. The rest was okay…
Stayed 2 nights in Apr 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

8/10 Good

K

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: The room was nice. The bathroom was very roomy. The staff was very helpful. The shower has great shower pressure! and of course the cookies is great every time. The not so good: The shower door always had water leaking outside, hence the wet floors after a shower. The toilet seat was not on properly, it moved around. Overall, I would recommend this place and will stay again.
Stayed 7 nights in Mar 2024
Response from GM on Apr 13, 2024
Thank YOU for your honest feedback. we really appreciate you and the score!! I will be sharing your feedback with the entire leadership team at our weekly meeting. Feedback such as yours is what allows us to stay on our goal of continuous improvement. We appreciate you taking the time to respond. We will also take a look at the door to make sure it is repaired or replaced.Yours in hospitality,Gerry FuentesGeneral Manager

8/10 Good

Jazmyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay
Stayed 2 nights in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

10/10 Excellent

Ladrina

Liked: Cleanliness, staff & service, property conditions & facilities
Doubletree is always one of my top choices. Great service, clean and neat. If I could change one thing it would be that the bar stayed open a little later.
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank YOU for the 5/5 score and honest feedback we really appreciate you and the score!! I will be sharing your feedback with the entire leadership team at our weekly meeting. Feedback such as yours is what allows us to stay on our goal of continuous improvement. We appreciate you taking the time to respond.Yours in hospitality,Gerry FuentesGeneral Manager

8/10 Good

manny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
THANK YOU for your great feedback. We will be sure to share it with the team!

10/10 Excellent

Tigran, Van Nuys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 3 nights in Dec 2023
Response from GM on Apr 13, 2024
Thank YOU for the perfect score we really appreciate you and the score!! I will be sharing your feedback with the entire leadership team at our weekly meeting. Feedback such as yours is what allows us to stay on our goal of continuous improvement. We appreciate you taking the time to respond.Yours in hospitality,Gerry FuentesGeneral Manager

6/10 Okay

Tracey

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is run down. But the room was clean and bed comfortable. Airport shuttle was 15 minutes late and only ran once an hour in the evening. Not sure I would stay here again but it was fine for short night
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

2/10 Terrible

Sanket

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not cleaned specifically tables and window. I booked room for 4 but everything was setup for 2 guests. No drinking water and if you need then pay for it. No bright lights in room.
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

6/10 Okay

Hallie

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
It was clean, but the bus schedule is God awful. I am going to save money at next year's conference booking closer. We originally booked because of the shuttle bus. They stopped doing buses 10 mins before we got to the airport on a cold rainy night after an Alcatraz tour. We waited 30 mins for a bus that never came. We had to pay $50 for an Uber and me and my dad caught a terrible cold from having to stand in the cold rain. Not to mention we also took a shuttle to the airport and the man driving apparently was late for his second job. He was about to dump us all at some random hotel. He said he would take us to the airport if we tipped him. Then the train was having issues so we ended up paying another $50 for Uber. If I could do it all over knowing what I know now, I would have never booked this hotel. The only reason it gets 3 stars is because the receptionist let me have a free hot cocoa while I was sick and shivering and he actually seemed to care.
Stayed 4 nights in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

8/10 Good

Yudi

Business traveler
Liked: Cleanliness, staff & service, amenities
The TV was not working, saying that it was not connected to the network.
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 1 night in Feb 2024
Response from GM on Apr 13, 2024
THANK YOU for your great feedback. We will be sure to share it with the team!

10/10 Excellent

Cal

Traveled with partner
Liked: Property conditions & facilities
Nice clean and quiet. Restaurant was excellent. Only quibble was no overheard lights in room. Made it hard to maneuver at night
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Nothing makes us happier that a 5 out of 5!! Thank you! We appreciate the feedback and we appreciate you. I will share your feedback with the leadership team as part of our goal of continuous improvement.Yours in Hospitality,Gerry FuentesGeneral Manager

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel - clean secure and comfortable. Room was exceptional - very clean and up to date. The restaurant in the hotel is good but on the pricey side.
Stayed 2 nights in Mar 2024
Response from GM on Apr 13, 2024
Thank you for the PERFECT SCORE!! That means everything to us. I will share your feedback with the leadership as part of our goal of continuous improvement. We know you have options when you travel so please know we appreciate you choosing our Doubletree.Yours in Hospitality,Gerry FuentesGeneral Manager

8/10 Good

Mae

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient restaurant at property. Easy and fairly affordable parking
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

10/10 Excellent

Zhuqing

Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
THANK YOU for your great feedback. We will be sure to share it with the team!

10/10 Excellent

Alan, Castlerock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check-in, quick and informative. Clean hotel, updated room bathroom areas. Fair pricong at hotel and inside restaurant
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Nothing makes us happier that a 5 out of 5!! Thank you! We appreciate the feedback and we appreciate you. I will share your feedback with the leadership team as part of our goal of continuous improvement.Yours in Hospitality,Gerry FuentesGeneral Manager

10/10 Excellent

Ellyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Apr 13, 2024
THANK YOU for your great feedback. We will be sure to share it with the team!

4/10 Poor

tina

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC went out twice at night while I was there. could not sleep it was so hot in the room
Stayed 6 nights in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. We will quickly address he AC issues in your room. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry FuentesGeneral Manager

6/10 Okay

Dawne

Traveled with group
Liked: Cleanliness, staff & service
Hotel and restaurant staff were excellent- friendly and accommodating. Area around the hotel is quite industrial so not a lot of restaurant options. Having said that the hotel restaurant food and service were quite good.
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved we got greeted with warm cookies that was a plus.
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you for the perfect score!! They put a big smile on or face! Glad you enjoyed our famous Doubletree cookie too...they really are delicious!Thank you for the kind words and the feedback. I will be sharing your feedback with the leadership team as part of our goal of continuous improvement.Yours in hospitality,Gerry FuentesGeneral Manager

2/10 Terrible

Christi

Business traveler, Traveled with family
Disliked: Staff & service
The check-in staff was combative and discourteous. I can't remember a poorer reception when checking in to a hotel!
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

10/10 Excellent

Terrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with helpfully & friendly staff
Stayed 2 nights in Mar 2024
Response from GM on Apr 13, 2024
We really appreciate the perfect score AND we appreciate YOU for awarding us with that score!! I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry FuentesGeneral Manager

10/10 Excellent

Marion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the one night we spent here
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
We really appreciate the perfect score AND we appreciate YOU for awarding us with that score!! I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

6/10 Okay

Sally

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was not impressed
Stayed 1 night in Jan 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. It looks like we fell short and for that we are truly sorry. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

8/10 Good

Audrey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Relocated closer to the airport for our final night. I did not know what to expect but I was pleasantly surprised by the outer and inner appearance.
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

10/10 Excellent

Xiaoying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
Thank you for the perfect score!! We just love them!! We appreciate your honest feedback and I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

10/10 Excellent

wan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this Double Tree hotel near SFO airport! Room is clean and modern. Free shuttle to airport every 45 minutes. The on-site restaurant/bar open until 10 pm with good quality dinner and service. Very convenient. The parking is easy and safe. 19USD parking fee is reasonable in San Francisco area. Hotel is very close to rental car return to place. Generally speaking, I am very satisfied with the stay!
Stayed 1 night in Mar 2024
Response from GM on Apr 13, 2024
We really appreciate the perfect score AND we appreciate YOU for awarding us with that score!! I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, amenities
Room was clean. Nice room overall. Comfortable bed. Oh yah, cookies were very good. Thank you.
Stayed 3 nights in Mar 2024
Response from GM on Apr 13, 2024
We really appreciate the perfect score AND we appreciate YOU for awarding us with that score!! I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

6/10 Okay

Yuling

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from GM on Apr 13, 2024
Thank you kindly for your honest feedback. I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

10/10 Excellent

Michael, Eastvale

Stayed 2 nights in Mar 2024
Response from GM on Apr 13, 2024
THANK YOU for your great feedback. We will be sure to share it with the team!