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Reviews of Hotel Abri - Union Square

3.5 out of 5
Hotel Abri - Union Square
127 Ellis Street, San Francisco, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 493 out of 1002 reviews" "
Rating 8 - Good. 311 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Staff & service, property conditions & facilities
Staff was amazing! Great location with great amenities but doors had to be locked at all times due to other activities in the neighbourhood
Stayed 5 nights in Apr 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room was excellent. Also, the Staff was clear on what area to avoid in the Tenderloin neighborhood where the Hotel is located. Overall, the Hotel was a good value.
Stayed 4 nights in Apr 2024
Response from Alex on Apr 13, 2024
Thank you for staying with us. Hope you enjoyed your stay.

8/10 Good

Oyunomin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Pros: baggage hold, quick service. Check in at 3pm and at noon was very convenient. Cons: The room was small and the sink had clogged.
Stayed 2 nights in Apr 2024

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, was walking distance to trolly ride, and a great Irish Pub. Room was compact, especially bathroom.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bottle of wine with the room? Yes please.
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Friendly staff. A nice, warm atmosphere.
Stayed 5 nights in Mar 2024

6/10 Okay

Manabu, Astoria

Liked: Staff & service
Disliked: Cleanliness, amenities
Wasnt that clean…
Stayed 2 nights in Mar 2024

10/10 Excellent

Siuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

6/10 Okay

Raven

Traveled with group, Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel room was pretty exaggerated in the description, including the fact that there would be robes in the room. Essentially, the room was just a big bed in an extremely small space so when opening a luggage bag it’s practically impossible to move around. It was mostly clean but definitely had previous guests’ hair in more than one place and there was some unknown debris on the pillows. On top of that, the room had a distinct odd smell that actually kept me from sleeping the first night. Perhaps it was from the window air conditioner (which seems inefficient in a location that generally tries to be green). It was nice that they give you a bottle of wine and a couple of snacks. And the front desk was generally friendly until the morning of our checkout when the man was clearly not polite. I wouldn’t stay again but if you’re looking for merely a place to crash that’s close to some shopping and easy to get to restaurants, I’d say give them a try.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kinyata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in convenient and easy, parking hard to find on streets or very expensive in garages.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The area is on the edge of the Tenderloin — so a bit noisy and dicey in the neighborhood. Would definitely stay here again though.
Stayed 3 nights in Mar 2024

10/10 Excellent

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service!
Stayed 4 nights in Mar 2024

2/10 Terrible

kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities
Not accommodating, staff was rude and not helpful, parking on top of old smelly hotel and small rooms is an insane price.
Stayed 2 nights in Mar 2024

10/10 Excellent

CLAUDIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
small little hotel, super comfortable, clean, great beds, excellent reception! staff is really friendly, area seems to be used to have way much more stores around, and due the homeless people lots have been gone, still options around, and perfectly located for - any- kind of transportation there!!! , street where is located is super clean, and safe, will be back there for sure! thank you!!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service
Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Janeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in !! Walkable area and great places to eat
Stayed 1 night in Feb 2024

2/10 Terrible

Livia

.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marie And

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel definitely coming back to stay here again
Stayed 3 nights in Feb 2024

6/10 Okay

dominic

Liked: Staff & service, property conditions & facilities
Friendly and helpful staff, I wish the hotel would partner with someone for gym access. Rooms are small but clean and older
Stayed 3 nights in Jan 2024

8/10 Good

Eileen, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was very close to Macy's and other Union Square shopping. Several restaurants in the area as well. The costs for non-street parking was $45-65 per night. Staff was very helpful. Stairs seemed very steep. Hotel appears to be a renovation of an older hotel. While it has been updated, the rooms and bathrooms are small.
Stayed 1 night in Jan 2024

6/10 Okay

Yang

Stayed 4 nights in Jan 2024

6/10 Okay

Michael, Pullman

Business traveler
Stayed 4 nights in Jan 2024

6/10 Okay

Maria Del Carmen

Disliked: Cleanliness, amenities, property conditions & facilities
Very convenient located
Stayed 4 nights in Dec 2023

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property around the area is not clean. I like that they gave us complimentary bag when we checked in. The manager on duty changed my room when I requested so I can be closer to my relatives that are also checked in. The hotel is small and outdated but I like that they try to keep it clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hotel Abri. The lobby is warm and inviting and the staff was friendly and helpful. Our corner room was spacious and the huge walk-in shower was a delight. The bed was incredibly comfortable, the perfect blend of pillow soft on top and firm underneath. Conveniently located one block from the Powell Station and the Cable Car turn around on Powell, getting about via public transit is super easy. Union Square, with its abundance of shopping and dining options is a quick two block walk away. We highly recommend the Hotel Abri and will be staying there again.
Stayed 3 nights in Dec 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Pitur

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Nov 2023

2/10 Terrible

clementina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe. The ceilings are cracking , all the rooms smell like cigarettes. I came with a pregnant friend and she was nauseous and felt bad because of how unsanitary this hotel was and the hotel management didn’t want to do a refund neither did Expedia. I spoke to Expedia they didn’t even offer me a discount to stay somewhere else. We had to pay out of pocket to stay at a different hotel. This was to say the least a horrible experience.
Stayed 1 night in Nov 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I had trouble locating property with my gps, not the Hotels fault but still very frustrating as navigating all the one way streets was maddening. Parking charge on the high end. Actual price higher than advertised as there was an additional $40 charge that I was told was a resort tax. This hotel is not a resort.
Stayed 1 night in Nov 2023

6/10 Okay

Kendra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Carpets are filthy
Stayed 4 nights in Nov 2023

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room.
Stayed 1 night in Nov 2023
Response from Kevin Front Office Assistant Manager on Nov 20, 2023
Dear Christine,Thanks for staying at Hotel Abri. We appreciate you taking the time to provide a fabulous review. Please let us know the next time you are visiting San Francisco, we'll be sure to take care of you!

10/10 Excellent

Davit

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

The hotel is in a scratchy area!
I would say you got what you paid. The hotel is located in an unsafe area. I don't recommend walking around the area at night. The hotel needs to clean the curtains badly. The curtains are disgusting. The customer service was ok, and the bed was comfortable.
Stayed 5 nights in Oct 2023
Response from Kevin Front Office Assistant Manager on Nov 7, 2023
Dear Anonymous,Thank you for staying with Hotel Abri. We value an honest feedback and your review helps the team collect data so we know exactly which department needs improvement. Location of the hotel is actually in a very safe spot; however, few blocks away may not be due to extracurricular activities out of our control. We hope you had a wonderful stay overall, let us know if you decide to come visit San Francisco again. Stay Vibrant!

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service, great accommodation
Response from Kevin Front Office Assistant Manager on Nov 7, 2023
Dear Martin,Thank you for staying with us at Hotel Abri. We appreciate you taking the time to provide a positive feedback. We hope you enjoyed your vacation and stay with us. Let us know the next time you are visiting again!

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, close to everything,
Stayed 3 nights in Oct 2023
Response from Kevin Front Office Assistant Manager on Oct 24, 2023
Dear Martin,Our team would like to thank you for taking the time to provide a positive review. Your feedback helps others who are planning to book a stay here, knowing location is one of our top features to offer.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms, nice staff, walls and windows are a little thin so you get a lot of street noise and noise from other guests so bring a sound machine if you're sensitive to that sort of thing. Location is pretty good for that area, safe outside of the hotel and north but it's right at the edge of the sketchier areas. A nice 10-15 minute walk to the conference center, close to trolley and bus routes and walkable to Fisherman's Warf area
Stayed 5 nights in Oct 2023
Response from Kevin Front Office Assistant Manager on Oct 23, 2023
Dear Anonymous,Thank you for choosing to stay with us at Hotel Abri. We appreciate you taking the time to provide an honest review. Your feedback allows our team to make improvements on a daily basis, let us know if you have additional questions

8/10 Good

Jaquelyn

Stayed 3 nights in Oct 2023
Response from Kevin Front Office Assistant Manager on Nov 7, 2023
Dear Jaquelyn,Thank you for staying with us at Hotel Abri. We appreciate you taking the time to post a positive review. We hop you've enjoyed your stay, please visit us again soon!

10/10 Excellent

Sherri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing! It was a corner room and the views were great! The front desk staff went above and beyond to assist us with an of our requests, no matter how trivial. I really hope I get to stay here again soon.
Stayed 1 night in Oct 2023
Response from Kevin Front Office Assistant Manager on Oct 17, 2023
Dear Sherri,We want to thank you for choosing to stay with us at Hotel Abri. We sincerely appreciate you taking the time to provide such an awesome positive feedback. Our reception staff strive for excellence and we are glad to hear you were accommodated. Please come back to visit again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kevin Front Office Assistant Manager on Oct 17, 2023
Dear Michelle,Thank you for choosing to stay with us at Hotel Abri. We appreciate you taking your precious time to provide a positive review. Let us know if there's anything else we may assist with. Please visit us again soon

2/10 Terrible

Qiangwei

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very old building with some updates. There are a lot of homeless people right in front of the building. And a lot of facilities such as curtain, air conditioning are not working properly. There is a really bad smell in the room, which I cannot stay in at all. I ends up giving up the room and repurchased another hotel room for the night. Don't feel safe or comfort at all. Would not recommend.
Stayed 1 night in Oct 2023
Response from Kevin Front Office Assistant Manager on Oct 17, 2023
Dear Qiangwei,Thank you for taking the time to write an honest feedback. Your detailed summary goes a long way for letting new travelers know what this historic building has to offer. Unfortunately, patrons without shelter outside of the hotel is beyond our control; however, we are a thriving city in San Francisco so only time and patience can make this city a better place. We are sorry to hear your experience here was not the greatest. Let us know the next time you are visiting, we will do our best to accommodate your stay. Stay vibrant!

6/10 Okay

Verified traveler

Business traveler
Stayed 4 nights in Oct 2023
Response from Kevin Front Office Assistant Manager on Oct 9, 2023
Dear Anonymous,Thank you for staying with us at Hotel Abri. We appreciate you taking the time to provide an honest review, please let us know if there is anything else we may assist with.

6/10 Okay

Jonathan

Traveled with partner
Liked: Staff & service, amenities
Room only gets cleaned every 3 days (we stayed 4 days and it wasn’t serviced once). Bathrooms are in serious need of renovation in the rooms. Street noise was quite noisy and that was probably the smallest queen bed I’ve ever seen.
Stayed 4 nights in Oct 2023
Response from Kevin Front Office Assistant Manager on Oct 9, 2023
Dear Jonathan,Thank you for choosing to staying with Hotel Abri. Our property is a Go-Green Concept environment. Our housekeepers will clean your room every 3rd day; however, you may also put in the request with the reception for daily room service. Your honest feedback will assist in our departments to address the issues in a quicker process. Hopefully the next time you come visit, everything will be slightly up to date. Stay vibrant!

8/10 Good

HILA

Stayed 1 night in Sep 2023
Response from Kevin Front Office Assistant Manager on Oct 9, 2023
Dear HILA,Thank you for staying with us at Hotel Abri. We appreciate your positive review. We hope you will join us next time you visit San Francisco.

6/10 Okay

Anyssa

Traveled with partner, Traveled with family
Good value for money and good location. Unfortunately staff were a bit miserable, no one seemed like they really wanted to be there. Lobby is beautiful but rooms cleanliness is a bit rough (fine but could be better) a bit of mould in bathrooms and a strange smell but it’s on par for a 3 star hotel. Had to call 3 times for additional pillows over around 3 hours and on the third call the staff seemed pissed off that we were even asking for pillows.
Stayed 3 nights in Sep 2023
Response from Kevin Front Office Assistant Manager on Oct 9, 2023
Dear Anyssa,Thank you for taking the time to provide an honest feedback. We appreciate you taking the time to elaborate your experience here with us. We are constantly looking for ways to improve and your review goes a long way letting our team know which areas need improvement. Hopefully you can come visit us again soon

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Kevin Front Office Assistant Manager on Oct 9, 2023
Dear Judith,Thank you for taking the time to provide a positive feedback. We look forward to hosting your next SF visit, please come again soon!

10/10 Excellent

Adrian

Stayed 1 night in Oct 2023
Response from Kevin Front Office Assistant Manager on Oct 23, 2023
Dear Adrian,Thank you for taking the time to provide a positive review. Let us know if you have any questions, please come visit us again soon

10/10 Excellent

Deli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Room is small but clean and has everything we need. Conveniently located. However, it can be a bit noisy in the early morning as it’s in downtown. The carpet is a bit old and has an unpleasant smell.
Stayed 2 nights in Sep 2023
Response from Kevin Front Office Assistant Manager on Sep 28, 2023
Dear Deli,Thank you for staying with us at Hotel Abri! We truly appreciate you taking the time to write an honest and positive review. We strive for excellent customer service here at the reception, and we are glad to be able to deliver our assistance. We will also address the carpet issue to our engineering department. Let us know the next time you are visiting downtown San Francisco, we'll be sure to take care of you!

6/10 Okay

Carmen

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was more the area that I felt very unsafe in.
Stayed 3 nights in Sep 2023
Response from Kevin Front Office Assistant Manager on Sep 27, 2023
Dear Carmen,Thank you for staying at Hotel Abri. We are sorry to hear that you felt unsafe in the area. Select areas in downtown San Francisco has become quite questionable and uncertain; which is why we keep our front doors locked for safety. We really hope you enjoyed your stay, please let us know if you have additional questions.