Ratings based on 2,503 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NewZealand

Very friendly & helpfull staff. Great location.

Posted Nov 4, 2017
Very homely & happy hotel. ! Union Square handy to everything. Great helpful & friendly staff .
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Good location.

Posted Oct 22, 2017
Overall good experience. The room was small but that something you already expect from a hotel room at a city like San Francisco or New York. The location was great, close to union square and in the heart of the city. The staff was friendly and knowledgeable, they will let you know where to go and the neighborhoods you should avoid. On the other hand once there we found out that the room was $100 less per night if booked last minute. This was very disappointing since we already felt like the room was already overpriced
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Nice hotel. Close to Union Square and Cable cars

Posted Oct 17, 2017
Beautiful facility. Very clean. Excellent service. Best coffee. Great location-very close to Union Square, fine restaurants, cable cars, and BART access. My only concern was the rooms are very small and may not be comfortable for long stays.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chantilly, VA

Great hotel close to so many great places

Posted Oct 12, 2017
I really enjoyed my stay here. They asked me to add more to submit so I am.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, NH

Weekend Getaway

Posted Sep 28, 2017
Stayed here for Folsom Street Fair. Great location and inviting staff. King suite was perfect. Plenty of room to spread out.
5 out of 5
Recommended
for Everyone
by A verified traveler

great

Posted Sep 21, 2017
great, felt like a second home. Great location as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
Friendly staff, good overall experience. I would recommend this to anyone staying in Union Square.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ashalnd, OR

Posted Sep 11, 2017
Great hotel! Great staff! The room was great, and the welcome gift was nice too.
2 out of 5
by A verified traveler from UK

Good location but very noisy.

Posted Sep 3, 2017
Firstly not sure why this is a VIP + hotel as we only received free wifi that is also offered by most low cost motels. Also the room was very noisy, it felt like we were in the night club across the road at 0300. We found that the window was damaged and was slightly open at the top, I reported this twice to the reception to no avail, we had to stuff tissue paper in the gap to lower the noise.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Sep 1, 2017
Water pressure in bathroom was insuffisant Bed is confortable Gest give was nice and appreciated