Ratings based on 2,001 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 20, 2016
Great hotel, great location needs to work a bit more on cleaning the rooms
4 out of 5
by A verified traveler from Montréal, QC

Très bien situé.

Posted Jul 20, 2016
Hôtel très bien situé près de Union Square, donc de tous les transports en commun et des grands magasins. Chambre correct sans plus car pas très moderne et vue qui donne sur cours intérieure. Parfait pour un court séjour de 2 ou 3 jours.
4 out of 5
by A verified traveler from ohio

Coco wedding

Posted Jul 16, 2016
Good hotel. Nice staff. This survey is annoying though.
Comment from Hotel Management
Jul 17, 2016 by EJ V, Hotel Management
Dear J, Thank you very much for staying with us at Hotel AbRi, we are delighted to hear that you enjoyed our hotel and accommodations as well as the interaction with our caring staff. We look forward to your next visit with us. Have a great and safe travels! Best regards, EJ Varela - Hotel Manager
4 out of 5
by A verified traveler

파웰역에서 매우 가깝고 아늑한 호텔 아이폰 doking 유용하게 사용함

Posted Jul 12, 2016
직원들 친절하고 청소상태 양호함 세면도구 거의 다 있으나 칫솔치약은 없음 근처에 서브웨이도 있고 walgreens도 있어 생필품 구매 쉽게 가능 아무쪼록 추천하는 호텔이었음!
Comment from Hotel Management
Jul 15, 2016 by EJ V, Hotel Management
Dear Guest, Thank you very much for staying with us at Hotel AbRi we are happy to know that you experienced a great stay with us and that you enjoyed our centric Union Square location. We look forward to welcoming you back, Have safe travels!
2 out of 5
by A verified traveler from Georgia

Unclean and loud.

Posted Jul 9, 2016
Pros: Very stylish.
Cons: Cleanliness and sound insulation.
Location: Awesome location, except for the homelessness.
Air conditioning unit in window w/ heating element spewed out an excessive amount of dust resulting in several days of allergy hell. Dust could be seen on walls of hallways. Needs a good deep spring clean. Awesome location, but extremely loud; ambulance, fire engine, and police sirens throughout the day and night; people screaming on the street; and car drivers continuously honking horn resulting in ongoing sleep deprivation. Very poorly insulated for sound. Area inundated by homeless people begging for money, and some were aggressive. We couldn't walk down the street without being approached several times. City taxes extremely high, from 10 to 14 percent; you would think they would spend some of the funds to manage the beggers, since I'm sure it's a deterrent to tourism.
Comment from Hotel Management
Jul 18, 2016 by EJ V, Hotel Management
Dear Robert,Thank you very much for your time and feedback, we would like to first apologize for the situations you described during your visit. We are very sorry for all the inconvenience caused by the dust levels and the outside noise. I can assure you that we value your comments and are taking measures for these situations to be resolved. We are also working on a larger project to renovate the hotel and improve the sound proofing of all the rooms. Regarding the neighborhood and centric urban location challenges let me personally apologize for the city environment, but on a positive note, we are part of the Union Square District which continues to grow and develop into a positive community environment while overcoming the challenges of gentrification. Best regards, EJ Varela Hotel Manager
4 out of 5
by A verified traveler from San Jose, CA

Great hotel 1 block away from Powell station

Posted Jul 5, 2016
Pros: Location, welcome gifts, and courteous staff.
Cons: Keep tea and coffee throughout the day!
Location: 1 block from Powell station and Westfield mall. Most central location in SF.
Excellent location. Just 1 block from the BART station and Westfield mall. Hotel is boutique but is quite nice. Modern and updated design. Free coffee and tea in the morning. Welcome gifts including a bottle of wine, snacks and water bottles! Yum! Also coupons for the attached restaurant, where I basically got happy hour for free. I got a junior suite with a pull out sofa in the sitting room and a king bed in the bedroom. Bathroom is clean and modern (shower only). There was a dirty towel left in one of the drawers upon arrival, but was removed after telling front desk. Overall excellent location, excellent service, and excellent hotel.
Comment from Hotel Management
Jul 15, 2016 by EJ V, Hotel Management
Dear Clement, Thank you for staying with us at Hotel AbRi, we really appreciate you taking the time from your busy day to provide us with genuine feedback about your experience. I want to personally apologize for the dirty towel left in your room, as it was an oversight, but I am glad our staff was very fast to correct the problem. I am also glad that this small error did not ruined your expectations of our property and caring staff, as we love to provide our guests with the best experience possible. Thank you again for selecting Hotel AbRi for your travel needs. Best regards, EJ Varela - Hotel Manager
3 out of 5
by A verified traveler

Great location, close to Union Square

Posted Jul 2, 2016
Pros: Very nice modern decor.
Cons: Make sure guest that stay on the lower floors are aware of the smell of Subway
Location: Close to Union Square, trams, shopping, restaurants and the Bart train station.
The staff are really nice. We really enjoyed being in such a convenient location. Rooms are well appointed. We were of the 2nd floor and from the moment we entered the room I noticed an unusual smell. After a while we realized that the room smelled like Subway fast food located next to the hotel. I'd stay at this hotel again, but will definitely ask to be located on a higher floor, away from the smell of Subway.
3 out of 5
by A verified traveler

Posted Jun 24, 2016
It is very central, the staff is very nice, but my room was very small and both the room and the corridor had a terrible smell
5 out of 5
by A verified traveler

Posted Jun 22, 2016
The staff was polite and helpful on my short stay. The overall experience was great mainly because of the great location
3 out of 5
by A verified traveler

Union Square Hotel

Posted Jun 7, 2016
Pros: Great restaurant attached to hotel.
Cons: Delux king room was very small, about 3 feet on each side of the bed was the wall, only two small drawers for clothes not nearly enough.
Location: Location is perfect.
Nice hotel in the perfect location for exploring SanFrancisco.