Ratings based on 2,816 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2015
Staff were all very helpful and friendly. Parking across the street for $20 or valet for $40.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Shore MA

Good value

Posted Aug 19, 2015
Good value for $$. Park at garage next door to save money. Nothing nice in close proximity to hotel but it's a good place to use as a base to visit other nice areas in city. Use public transportation to avoid parking hassles.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great Hotel !

Posted Aug 8, 2015
Enjoyed the stay from the moment we checked in. Staff was friendly and made us laugh as we checked in. Valet was great for parking on the street is difficult due to amount of cars in SF. Room was beautiful but realized there was no a/c. Didn't need it because windows open and we had a wonderful strong cold breeze the whole stay. Street below is loud at night earplugs were helpful. Room was very clean and bathroom. Bed was comfortable. I would stay there again. Truly enjoyed my stay and I'm a picky person.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Great location.

Posted Aug 6, 2015
Hotel was very clean. Staff very accommodating. Price is great.
3 out of 5
by A verified traveler from San Joaquin Valley, CA

Cute, basic, no soundproofing

Posted Aug 5, 2015
Pros: Cute decor
Cons: Doorman Soundproofing Restaurant
Location: Lots of clubs Movie theatre
While the hotel is cute and one staff member, Theo, was especially friendly, others were not and the walls are paper thin. Doorman was unwelcoming and fairly unhelpful. Most everything was pretty standard, pretty basic. We heard every single word the guests in the next room said - just as if they were in our room talking to us. Fortunately they were speaking pleasantly in normal voices and went to bed by midnight. If they had been partiers, we would have had to change rooms. Also fortunately, their love making was quiet, but we certainly knew exactly what was going on every minute. The reception clerk said he would look up our Joie de Vivre account and add our stay, he did not. Additionally, the advertised gluten free options in the restaurant were not, in fact, available, and although I told the waitress I had a health problem and could not eat dairy, there was cream sauce on my eggs and cheese in them. My problem would not cause a medical crisis, but if you do have a problem like that, don't eat in that restaurant. (Although the waitress was quite sweet.) None of this ruined our trip. Beds were comfortable, and everything else OK.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel though not as close to Union square as

Posted Aug 4, 2015
Enjoyed meeting British family and other guests at evening wine reception; enjoyed the view and open windows in our room. Coffee in room was great. Staff friendly and helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel but a bit noisy

Posted Aug 4, 2015
Pros: clean
Cons: change something to make shutting the doors less noisy and better sealed windows to reduce outside from noise.
Location: a bit of a walk from union square but manageable. a short distance from Polk street where there are a lot of good small restaurants. that is good.
the hotel was fine but the door is noisy. when I stayed there, there were guests coming in and out late at night. shutting the doors were noisy and it woke me up several nights. sirens was another additional noise. better sealed windows would be nice. over all the hotel was nice but noise was a problem. a bit of a walk from union square but manageable.
3 out of 5
by A verified traveler from P

clean but too far away

Posted Aug 3, 2015
It is a clean facility with a nice happy hour but it is too far away from everything. Rooms are small and shouldn't hold more than 2 adults and 1 child like Europe. Trying to fit 4 into those rooms isn't recommended. If I were them, I would implement Europe's 3 max to a room that size. I will not stay again because of the location and size of the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cute hotel, but noisy...

Posted Aug 1, 2015
Staff were great...friendly & helpful. Room was cute, nice size & clean. Walls were so thin, sounded like neighbors were in our room. Kept us up both nights. Heard the street traffic too - to be expected in a downtown hotel but it wasn't as noisy as the guests next door.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Friendly hotel very comfortable clean

Posted Jul 29, 2015
Pros: Clean, friendly
Cons: Restaurant is noisy at dinner hour
Location: Good location
Very fine experience. Much nicer than larger and impersonal hotels.