Ratings based on 1,241 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2017
I chose this hotel because of the location - which did not disappoint. It was a great find and I would go back. It's as quaint as the pictures and the staff was marvelous. They made us feel very welcome and safe.
Comment from Hotel Management
Nov 19, 2017 by Tiffany Batle, Hotel Management
Greetings Traveler, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm glad to hear that you found our front office team to be marvelous and they made you feel welcome and safe. I will make sure to pass on your comments directly to the management team. Overall, I’m happy to hear that you enjoyed your stay with us and you were able to experience comfort and value. Thank you again once again for being our guest and we hope to see you soon. Sincerely, Tiffany Batle Operations Manager
2 out of 5
by A verified traveler from vancouver b.c

Motel del Sol

Posted Oct 13, 2017
This is a renovated motel and not a hotel. While it is so close to Union street and Chastnut where all the fun is, please don't take your wife here. We had to switch to another facility next day as room smell was so stale and bad that if we unpacked all the clothes would get that smell. If you just need a room for a night or two it can be ok, that's why I had to complain to Expedia about advertising this as a Hotel. 4.1 star is on review but it never tells you it's a 2.5 star motel. So there is a lot of misrepresentations. It has pool that Is rarely getting cleaned and the breakfast is actually a few doughnuts/muffins. Staff was really nice. All lovely people. Yes we are a little bit of a spoiled couple from Vancouver, but this place is charging like any other 4 star hotel close to Union square. Likely we had to stay here only 2 days.
Comment from Hotel Management
Oct 15, 2017 by Tiffany Batle, Hotel Management
Greetings Djale, On behalf of the staff at the Hotel Del Sol, I would like to personally thank you for taking the time to complete the survey in regards to your experience at the hotel. We, at the Hotel Del Sol strive to create a warm and relaxing environment for our guests to enjoy throughout their stay. I am however, disappointed to read that you experienced a bad smell in your room and that the pool was dirty. Your feedback is important to me and rest assured that I have passed on your comments to the appropriate Department Manager. Thank you for your patronage of the Hotel Del Sol. I do hope that you will not allow these isolated incidents mar your opinion of the Hotel Del Sol and that we will be able to welcome you back when next traveling to San Francisco. Respectfully, Tiffany Batle Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Perfect size and awesome location

Posted Sep 22, 2017
My wife and I wanted a place that was conveniently located between local areas and touristy areas. Hotel Del Sol was perfect. We were a 15 minute walk from Fisherman's Wharf and only five minutes away from the local areas (e.g. bars, restaurants. etc). This hotel is located in the neighborhoods of the Marina District and had the neighborhood feel to it, not commercial; which we liked. The staff is friendly and accommodating. The only thing I didn't like about it was the thin walls between rooms; you could hear your neighbors in the adjacent rooms. That's me just knit picking because the pluses definitely out weigh the negatives regarding this hotel. Will stay there again, if given the chance.
Comment from Hotel Management
Sep 23, 2017 by Tiffany Batle, Hotel Management
Greetings Aaron, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm very happy to hear that you enjoyed your overall stay and experience with us. From the excellent staff service to the location of the hotel - these are a few things that we provide and offer that certainly makes our property a top hotel to stay in San Francisco. Thank you again once again for being our guest and we hope to see you soon. Sincerely, Tiffany Batle Operations Manager
3 out of 5
by A verified traveler

Posted Sep 15, 2017 on Hotels
Room seemed damp. For cost would have thought the room and hotel would have been nicer. An 83 on trivago is too high
2 out of 5
by A verified traveler

Not what I expected from a Joie de Vivre property

Posted Sep 14, 2017 on Hotels
A frequent customer at other properties with this hotel group, I was very disappointed in this one. It is more of a "motel" than hotel, is not worth the nearly $400/night, and did not feel particularly safe. The elevator is atrocious. It was also loud in the morning, and with thin walls, all could be heard. Perhaps I missed some aspect of "charm" here, but I do not recommend this property for business travel.
5 out of 5
by megan

Great hotel - walkable to sites!

Posted Aug 26, 2017 on Hotels
Great place! Walkable to sites and restaurants. Breakfast and cookie happy hour were great, too!
3 out of 5
by Michelle

Posted Aug 9, 2017 on Hotels
The location was good and we stayed here a few years ago so we're expecting the same condition but the room was damp and musty smelling, the water was not free and the toilet paper holder was actually pulled out of the wall. The decor was fine but the paint was chipping and ceilings were cracked.
Comment from Hotel Management
Aug 11, 2017
Dear Michelle, On behalf of the staff at the Hotel Del Sol, I would like to personally thank you for taking the time to complete the survey in regards to your experience at the hotel. We, at the Hotel Del Sol strive to create a warm and relaxing environment for our guests to enjoy throughout their stay. I am however, disappointed to read that you encountered an unpleasant experience with chipped paint and a damp, musty smelling room. Your feedback is important to me and rest assured that I have passed on your comments to the appropriate Department Manager. Thank you for your patronage of the Hotel Del Sol. I do hope that you will not allow this isolated incident mar your opinion of the Hotel Del Sol and that we will be able to welcome you back when next traveling to San Francisco. Respectfully, Tiffany Batle Operations Manager
5 out of 5
by cynthia

Awesome place,great location

Posted Aug 5, 2017 on Hotels
This place was great and so helpful, Melissa and Oscar where amazing. I traveled with my big dog and it was very convenient and he was comfortable the whole time. The location is great,walking distance to everything.
Comment from Hotel Management
Aug 17, 2017
Warm Greetings from the Hotel Del Sol! Thank you for taking the time to leave your comments regarding your recent stay with us! We welcome guest comments and appreciate the feedback! I'm happy to hear that you enjoyed your time with us and that our staff was very helpful. It's rewarding for me as a manger to hear that they made a significant impact during your stay. I will make sure to share your review to them. Thank you again once again for being our guest and we hope to see you soon. Sincerely, Tiffany Batle Operations Manager
5 out of 5
Recommended
for Families
by A verified traveler from Minnetonka, MN

Clean, bright hotel, perfect for families

Posted Jul 29, 2017 on CheapTickets
We loved Hotel del Sol's bright, clean, well-maintained room and atmosphere. It was fabulous to have the nice, warm, salt water pool for the kids in the evening so they could be active, and we could relax. The staff was extremely helpful; the continental breakfast was delicious and plentiful, and the cookies in the afternoon were a nice touch when we found ourselves back at the hotel at that time. The only thing that could have been better was that we did not have a car with us, and public transportation required at least one transfer for most rides, but this was a small price to pay considering how great a fit the hotel was for our family.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great location

Posted Jul 29, 2017 on CheapTickets
Good hotel to stay if you are planning to do more site seeing than staying in the hotel. The room was clean and comfortable, Oscar at the front desk was really helpful. The pool was heated to about 80 degrees a lot of kids was enjoying it but we simply were to tired after the whole day of activities. The location felt safe and there was no homeless people around. We really enjoyed our stay.