Ratings based on 247 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Sep 28, 2017
Pros: Location and product
Cons: nothing
Location: great
Excellent I would highly recommend this hotel and loved the location
3 out of 5
Recommended
for Couples
by A verified traveler

RENOVATION UNDERWHELMING

Posted Sep 12, 2017
Pros: Great breakfast buffet and wonderfully gracious staff. Location ideal!
Cons: See comments above
Disappointed that the renovation didn't change and update the guestroom decor. Very bland. Difficult for guest to control room temperature. The renovation did nothing to increase the bland decoration of the room. Bathroom should have a magnifying mirror and didn't like the half/shower door in the tub it made it hard not to get the floor wet. Gym needs updating. No basket of fresh ear buds. No large clock on wall. Dated equipment. Believe more staff is needed to make-up the rooms. No guest should come back to an uncleaned room at 5pm. Buffet breakfast still deserves an A+.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

One of the best hotels I've stayed in

Posted Sep 7, 2017
I travel extensively and spend many nights in hotel rooms, this hotel is one of the finest I have stayed in and the staff is exceptional.
Comment from Hotel Management
Sep 8, 2017 by John Spear, General Manager, Hotel Management
Thanks for your excellent review -- very much appreciated!
5 out of 5
Recommended
for Everyone
by A verified traveler from Binghamton, NY

Gorgeous boutique style hotel

Posted Aug 24, 2017
Absolutely gorgeous hotel. Great location, free and easy street parking, staff super accommodating and friendly. Complimentary wine and cheese at night, breakfast in am. All lovely. Room was beautiful; bathroom amazing. Robes and bathroom products are top notch. Can't say enough about it, loved it and didn't want to leave.
Comment from Hotel Management
Aug 25, 2017 by John Spear, Hotel Management
Dear Jess, Thanks so much. Thrilled that you enjoyed your experience! Kind Regards, John Spear General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
Glorious hotel with brand new everything except for the historical building, woodwork and fixtures.
Comment from Hotel Management
Aug 18, 2017 by John Spear, Hotel Management
Thank you for your review!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 6, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Deluxe, luxury Hotel

Posted Nov 21, 2016
Pros: The beautiful suites, the comfort and luxury. Little details are thought of like sleep sound machines in each room.
Cons: nothing
Location: Amazing location in San Francisco. On street parking, close to everything.
This is probably the nicest hotel that I've ever stayed in. It might be one of the nicest hotels in the US. It is elegant, the rooms are suites and are beautifully decorated. There is fruit waiting in the room when you arrive. The staff are extremely kind and courteous. The breakfast is outstanding.
5 out of 5
by A verified traveler

Quaint hotel with excellent service

Posted Nov 19, 2016 on Hotels
Quaint hotel in a nice neighbourhood near Pacific Heights. Great service, and breakfast was excellent.
5 out of 5
by A verified traveler

The hotel you always hope for

Posted Nov 5, 2016 on Hotels
Wonderful service
5 out of 5
by A verified traveler

Gem hotel in great neighborhood.

Posted Oct 18, 2016 on Hotels
Lovely neighborhood, great staff. We took a brief walk through the Presidio, nearby, which is spectacular.