Ratings based on 3,552 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelllent Service!

Posted Feb 26, 2017
Although under construction, Hotel Kabuki offered a comfortable environment, AMAZING gym, and excellent service. From extra towels to dinner recommendations, the staff was available to help us out whenever needed. I'll definitely be back next time I'm in San Fran!
Comment from Hotel Management
Feb 28, 2017 by Anthony Loos, Hotel Manager, Hotel Management
Thank you for your feedback. We strive to provide the best possible experience for our guests. We appreciate you choosing Hotel Kabuki during your visit to San Francisco, and we look forward to seeing soon with our newly renovated hotel!!
4 out of 5
by A verified traveler

Not our favorite

Posted Feb 24, 2017
We rented two rooms; both were very pleasing even though they're a bit dated (hotel is undergoing renovations so the dated aspect should go away). Rooms are quiet, seems all rooms have access to small balconies. We really liked the concept of the sliding Japanese doors doubling as privacy screens and black out blinds. We thought the front desk clerk had a bit of an attitude and we didn't find the person pleasant to deal with. One room we had was right next to the maid's closet. The maid kept coming in and out and slamming the closet door and there was no way to sleep at that point. The other room had a mixup with keys. The hotel gave the same room to another occupant at ~11pm and half our party got really spooked when the person tried to come it in the middle of the night, followed by a call from the front desk. They got little rest. If your room isn't next to the maid closet and if you don't have issues with keys the stay should be a very pleasant experience. Ours wasn't. We had better luck with other hotels in Japantown.
5 out of 5
Recommended
for Everyone
by A verified traveler from Y

Excellent

Posted Feb 23, 2017
Very clean & nice hotel great staff, location & service. Even though renovation is going on this hotel is quite suitable for our needs.
Comment from Hotel Management
Feb 23, 2017 by Kabuki , Hotel Management
Thank you for your feedback, we work hard to provide the best experience possible for our guests. We look forward to having you back to experience the new product after renovation. Have a great day and thank you for choosing Hotel Kabuki!!
2 out of 5
by A verified traveler from Texas

Hotel conditions are poor

Posted Feb 20, 2017
The hotel is getting an overdue upgrade. The furnishings and decor are worn out and not at a quality to match the rate.
Comment from Hotel Management
Feb 28, 2017 by Anthony Loos, Hotel Manager, Hotel Management
Thank you for your feedback JB. We work very hard to provide the best experience possible for all of our guests at Hotel Kabuki. Many of the concerns that you referenced within your feedback will be addressed through the current renovation. We are hopeful you will provide us another opportunity in the future to host you at Hotel Kabuki. Thank you and take care!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Great hotel, lots of stuff to do nearby

Posted Feb 11, 2017
Pros: Easy parking in Japantown garage, which felt safe and clean, nice rooms and friendly staff.
Cons: The shoji screens to cover the windows are nice and authentic but provide no light control.
Location: Close to Japantown center for shopping & eating, lots of restaurants and bars nearby.
We stayed at the hotel because we were seeing a show at a nearby music venue. Lots of shopping, restaurants and nightlife nearby. Easy to start a walking tour of San Francisco from here.
Comment from Hotel Management
Feb 28, 2017 by Anthony Loos, Hotel Manager, Hotel Management
Thank you for your feedback! We work very hard to provide the best experience for all of our guests. We look forward to hosting again in the future. Thank you and take care!
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Great place, close to everything!

Posted Jan 31, 2017
Clean, friendly staff, cool decor, good atmosphere, lots of great restaurants close by
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel being renovated;

Posted Jan 25, 2017
Pros: location
Cons: complete the renovation
Location: great restaurant, close to bus lines with ease of travel
Due to renovation, the lobby is gone, the elevators work on and off, the maid service was iffy, the breakfast was very expensive for being held in a conference room as the restaurant is gone. Still everyone was charming and friendly plus always eager to be helpful. I would certainly stay there again, but I would wait until the renovation is completed. The area around the hotel is so desirable with great restaurants and easy transportation that we would enjoy bering there again.
2 out of 5
by A verified traveler from New York, NY

Nothing is good about this hotel.

Posted Jan 17, 2017
Pros: Location.
Cons: Facility and service
Location: By Japantown
The hotel is located at Japan Town. The hotel is currently under renovation because it's outdated. Our room is very small with 2 double beds and very dark. The bathroom sink clogged and night stand lamp does not work but no one came to fix the problems.
2 out of 5
by A verified traveler from Portland, Oregon

Careless management, slovenly maintenance

Posted Jan 15, 2017
Pros: Really, nothing at all other than the proximity to several parking garages.
Cons: Management should be far more scrupulous, with, at the least, rooms being inspected prior to a guest's occupancy.
Location: The hotel sits in the center of Japantown, with ethnic shops and restaurants nearby.
This hotel its currently being renovated, but that does not excuse the condition of my room. The television did not function at all. Worse, upon entering the room, I found heaps of hand towels at the foot of the sliding glass door to the balcony. They were drenched, as was the carpet beneath. Yes, it had rained hard the day before, but could not the towels have been removed and the carpet dried?
1 out of 5
by A verified traveler

Nothing is good about this hotel

Posted Jan 15, 2017
Pros: Location
Cons: Hotel facilities and service
Location: In the center of Japan Town.
The hotel is located at Japan Town. The hotel is currently under renovation because it's outdated. Our room is very small with 2 double beds and very dark. The bathroom sink clogged and night stand lamp does not work but no one came to fix the problems.