Ratings based on 2,685 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from turlock, ca

Posted Feb 3, 2017
Stayed there couple times and I love it! Hotel is clean and nice plus it's located in a very busy but safe place in the city.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Usually come for bday. Hotel always made it special, catd,cake,ect. Not this time. Big disappointment. Just wanted to close down for renovation. No thought. May be the end of an era.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in great location.

Posted Dec 17, 2016
Lovely hotel in a convenient location. Great view from upper room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice bath room

Posted Dec 16, 2016
Unfortunately Unzu resturant at the hotel was not available for dinner.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma, WA

Great hotel at a great location

Posted Dec 12, 2016
Check in was easy and friendly. The rooms are nice. Lobby is a great place to relax and meet up with people. Great for holiday shopping -- close to stores. Close to the BART Powell Street station. Convenient Starbucks which is nice to have that is separate from the hotel and yet you never have to go outside.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Dec 12, 2016
Outstanding location, close to everything. Hotel was very clean, with great amenities. The staff was very nice, always asking if they could do anything for you. 5 star!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel- great location

Posted Dec 12, 2016
Clean comfy room and great staff. Convenient to everything!
5 out of 5
Recommended
for Everyone
by A verified traveler from Manteca, Ca.

Christmas in San Francisco

Posted Dec 11, 2016
Pros: cleanliness, ambieance, the staff always willing to help.
Location: Union Square, San Francisco shopping at Marketplace on Market Street, all within walking distance
As usual it is fun to visit SF during Christmas. The hotel was great, doing all the fun things. Lunch at Nieman Marcus, rode the cable car to Buena Vista for our usual IRISH COFFEES. shopped.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mt. Airy , NC

Nice Convenient Downtown San Francisco Location

Posted Dec 8, 2016
Pros: Location, amenities
Cons: do not charge a fee to use the fitness center and pool. Feels a bit "gaugey".
Location: close to the Bart station, lots of great shopping and dining locations.
Love the amenities that the hotel has to offer, although I don't know why they charge an extra $25/stay to use the fitness center and pool --- seems to me that would be included.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice hotel close to Union Square

Posted Dec 6, 2016
Pros: Clean and efficient
Location: Walking distance to Union Square. Very convenient
Hotel is highly recommended. Very friendly staff.