Ratings based on 4,881 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2015
It was excellent we have a good time with my wife.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2015
Nice hotel, great view of city, clean and friendly staff
3 out of 5
by A verified traveler from Sydney, Australia

Not bad

Posted Aug 29, 2015
Very small room, exceptionally friendly and helpful staff. Constantly had problems with room key not working. Hotel within a few minutes walk of union square and tram. Was more disappointed with the area than the hotel. Would stay at Fishermans wharf next time, IF I decided to return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Hôtel très bien près d'Union Square

Posted Aug 26, 2015
Pros: la situation
Location: très bien, beaucoup de restaurants
Hôtel très bien situé près de Union Square et du terminus du cable-car. Un walgreen à côté très bien achalandé pour le petit-déjeuner.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

A wonderful hotel, not the best neighbourhood.

Posted Aug 26, 2015
Pros: Clean rooms, friendly helpful staff. Lots of restaurants in the area
Location: The location is close to union square and market street. If you aren't bothered by homeless people the location is great. Don't walk down Turk street.
A great hotel close to union square. The rooms are clean and well maintained, the staff friendly and helpful. This is a great hotel to stay at but be careful if you're walking from the hotel. Homeless people are plentiful though not aggressive, they will approach you almost as soon as you're outside.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vienna

Nice and clean hotel in the heart of SF

Posted Aug 26, 2015
Location: Location is in the center of San Fransisco
Clean spacious room ( Double with 2 queen rooms) , nice spacious bathroom, very comfortable bed , friendly and helpful quick responsive staff!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax, VA

Just be aware of expenses.

Posted Aug 26, 2015
Pros: Everything
Cons: hotel parking cost
Location: Went to CA Academy of Science, Alcatraz, Muir Woods, Cable Car Museum, Golden Gate Park, Japanese Gardens, AT&T Park, Golden Gate Bridge, Lombard St..
Parking was expensive but convienent. Location is close to within 2 blocks to all forms of transportation. SF airport was 11.8 miles away. We had our grandchildren and they loved the pool and the friends they made there in the hotel. Great Vacation and thank you Nikko for great staff and service. oh, they did double charge me 500 for the deposit on the room. They apologized. so just check your receipts and know what you've just been charged. SF Sarcomas Resturante was delicious (Make Reservations)
5 out of 5
Recommended
for Everyone
by A verified traveler from 日本

駅から近くて便利です。

Posted Aug 23, 2015
Cons: 高級ホテルなので仕方ないですが、ネットが有料なの残念です。ただロビーくらいは無料にしてもらえると有難いのですが、1階のスタバに行かなくてはなりません。このスタバの雰囲気がちょっと荒んでいるのが残念です。
Location: 近くのウォルグリーンズ(ドラッグストア)でサラダや寿司が売っています。寿司は作りたてで(その場で作っている)悪くなかったです。ただサラダや水といったものは、サンフランシスコ駅前か価格で他の場所のウォルグリーンズよりは高かったですが、観光地なので仕方ないと思います。
パウエルの駅から近くて観光には便利です。ホテルのフロントは日系ホテルなので日本語を喋れる人が多いのかと思いましたが、そうでもなかったです。以前精算のことで込み入った話がしたかったので、「日本語を喋れる人をお願い」と頼んだところ「今はいない」といわれたので、日系ホテルであることを期待しすぎてもいけないかと思います。しかしフロントのお姉さんの対応は実に丁寧で、他のホテルと較べても上品だったと思います。 プールが目的でここに決めたのですが、目的にするにはちょっと小さいよくあるプールでした。たんに普通です。部屋の鍵で入るのですが、この鍵がなかなか(部屋でもプールでも)機能しないことが多く、苦戦しました。プールでは最終的なエリアで1回も機能しませんでしたが、他の人も同様でした。でもたいてい親切な人がいるので、開けてもらえると思います。フィットネスのフロントには人がいません。 部屋は大きくないですが清潔で綺麗でした。シャワーも使いやすかったです。
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice location and friendly staff

Posted Aug 22, 2015
We arrived before check in time but were still given a room. Hotel is smaller than some in Union square which makes it more convenient. Room was comfortable but on the small side. Great because there weren't a lot of kids running around. Would recommend this hotel and would return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Barcelona , España

Es un hotel muy bien situado , el personal atento

Posted Aug 22, 2015
Es un hotel que recomendaría a cualquiera que fuera a San Francisco por primera vez , está muy bien situado, de fàcil acceso, cerca de muchas tiendas , restaurantes , hamburgueserias de 24 horas y sitios para desayunar , el personal muy amable y resolutivo y la cama súper cómoda , la recepción quizás precise de una puesta al día , pues es un hotel que lleva años funcionando y con éxito , todo el mundo lo conoce, ideal para conocer a fondo la ciudad.