Ratings based on 873 Verified Reviews

3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent San Carlos Location

Posted May 24, 2017
This is a great deal for the location. I have stayed there on at least 3 separate occasions and I will go there again. It is now my first choice when going to that area.
Comment from Hotel Management
May 24, 2017 by SAM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice to return to this hotel yearly when we visit.

Posted May 19, 2017
Pros: We love their breakfasts--make your-own-waffle machine is my husband’s favorite, and they have cereal, toast, hard-boiled eggs, juice, coffee, etc.
Cons: additional table and chairs to eat the yummy breakfast!
Location: Near our family and the train into SF--but not so close to the train that the noise would be annoying!
Our daughter and son-in-law live in San Carlos so this has become our go-to place when we come in from NJ to visit. This year we found they had bought new mattresses that were ”dreamy" comfortable--I wanted to bring it home, it was so great! Pillows are awesome too! The staff is always very pleasant
Comment from Hotel Management
May 19, 2017 by SAM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Inexpensive Affordable Comfortable

Posted Apr 18, 2017
The place was nice, very simple, the staff was friendly, the hotel was quiet and right across the street from CVS
Comment from Hotel Management
Apr 18, 2017 by SAM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Nice place to stay. Pricing competitive with others in the area.
Comment from Hotel Management
Apr 11, 2017 by SAM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2017
The hotel looks a little sketchy from the outside but the room looked newly renovated. Overall the room was better than expected! Carpets were a little dirty.
Comment from Hotel Management
Apr 6, 2017 by SAM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

The room is clean an and bed is comfortable.

Posted Apr 4, 2017
The house keeper is excellent. The manegment of hotel is great.
Comment from Hotel Management
Apr 4, 2017 by SAM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
Hotel was good for its price. They have everything covered within the small budget
Comment from Hotel Management
Feb 25, 2017 by SAM, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler

Posted Feb 21, 2017
Too noisy outside street sounds and other room's shower sound, couldn't sleep all night long
Comment from Hotel Management
Feb 21, 2017 by SAM, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
by Nikolai

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler

Disappointing

Posted Feb 10, 2017
Pros: Clean room. Comfortable bed.
Location: On a busy road. A few restaurants nearby.
On a noisy road. Should be called "Motel" because that's what it is.
Comment from Hotel Management
Feb 12, 2017 by Sam, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!