Ratings based on 2,762 Verified Reviews

3.2 out of 5
58% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Posted Dec 27, 2016
Pros: The location mainly.
Cons: The rooms are a bit outdated and there is certain smell of old building.
Location: San Francisco City Hall and important streets.
The location is excellent. The staff very helpful an bilingual.
Comment from Hotel Management
Dec 30, 2016 by Irmarie Berdecia, Hotel Management
We appreciate you taking the time to provide us with feedback. We are happy to hear our location was convenient for your needs, and our staff was much help.
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Close to everything union square

Posted Dec 27, 2016
To many homeless people are there in the area,but otherwise the location were great
Comment from Hotel Management
Dec 30, 2016 by Irmarie Berdecia, Hotel Management
Thank you for your feedback. We work hard in making our guests happy!
5 out of 5
Recommended
for Everyone
by A verified traveler from california

The great lady still standing.

Posted Dec 25, 2016
What a beautiful hotel, this property has maintained its turn of century grandeur with updated adminities. Close to everthing. Located in an up and coming area. I would come back.
Comment from Hotel Management
Dec 26, 2016 by Irmarie Berdecia, Hotel Management
Thank you for your kind words of our property. I am happy to hear you enjoyed your time here with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Good location.

Posted Dec 25, 2016
Cons: Hot water pressure was quite low for showers.
Nice place. Would stay there again. Close to everything we were looking to do.
Comment from Hotel Management
Dec 25, 2016 by Irmarie Berdecia, Hotel Management
We appreciate your feedback. I am happy to hear our location was convenient for your needs.
2 out of 5
by A verified traveler

Sketchy

Posted Dec 24, 2016
It''s in a sketchy part if town and the valet is expensive. Not a good experuence at all.
Comment from Hotel Management
Dec 25, 2016 by Irmarie Berdecia, Hotel Management
Thank you for your feedback. We are sorry to hear that the price of our valet parking was not satisfactory.
3 out of 5
by A verified traveler

Posted Dec 23, 2016
This hotel used to be good but not anymore. They gave me a room that was crampy; shower didn't work and I had to shower with freezing cold water. They gave me another room on the second day; room was good but the power outlet wouldn't work. Not good overall.
Comment from Hotel Management
Jan 3, 2017 by Irmarie Berdecia, Hotel Management
We appreciate your feedback. I will look into this issue directly. We apologize for the inconvenience throughout your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lucerne, CA

Close to shopping within walking distance.

Posted Dec 22, 2016
Great hotel. We stay here every time we need to get a room for dr appointments.
Comment from Hotel Management
Dec 22, 2016 by Irmarie Berdecia, Hotel Management
Thank you for your feedback. We are happy to have you stay with us often! See you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice service

Posted Dec 22, 2016
I had booked the hotel at the last minute but the managers were very supportive and welcoming. The room was very clean and quiet as well.
Comment from Hotel Management
Dec 23, 2016 by Irmarie Berdecia, Hotel Management
Thank you for your feedback. We were happy to have you stay with us. I'm glad to hear you enjoyed your stay.
3 out of 5
by A verified traveler

The Whitcomb has seen better days

Posted Dec 21, 2016
Location: The immediate area is a little "edgy" - nothing too rough, but definitely edgy.
It's not in terrible condition, but it could definitely use some updating and maintenance.
Comment from Hotel Management
Dec 21, 2016 by Irmarie Berdecia, Hotel Management
Thank you for your feedback. I will advise our maintenance staff of your inquiry.
3 out of 5
Recommended
for Families
by A verified traveler

Historic Hotel, could use some upgrades

Posted Dec 19, 2016
Pros: The staff was very nice. The hotel has this charm being historic where you felt like you were back in the golden ear of SF.
Cons: More staff at check in, new carpet and wall coverings fixed.
Location: It is located on Market about 4 blocks up from the Macy's store, near Christmas tree and ice rink is. The area gets a little scary at night when dark.
The hotel has some charm being historic, but could use some upgrades. Carpet is pretty old everywhere and wallpaper / paint could be updated. Check in was very slow, only had one front desk person at peak check in time. The rooms were clean and the beds were comfortable. The rooms could use some extra power outlets to charge phones. Overall is was a nice stay. That area of downtown market can get a little scary at night when walking back to hotel after 9 PM.
Comment from Hotel Management
Dec 21, 2016 by Irmarie Berdecia, Hotel Management
We appreciate your feedback. I'm happy to hear our staff was helpful and kind.