Ratings based on 7,331 Verified Reviews

3.3 out of 5
60% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

when your truck gets drunk

Posted Mar 23, 2017
this hotel is my go to when it comes to having to stay overnight when libations are had in mass quantity!
1 out of 5
by A verified traveler

Terrible neighborhood

Posted Mar 23, 2017
Won't stay there again. Staff unfriendly. Dark hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Mar 20, 2017
The hotel has comfortable bed and clean with good location!
Comment from Hotel Management
Mar 22, 2017 by Irmarie Berdecia, Hotel Management
We appreciate your feedback. I'm glad to hear our location was convenient for your needs!
2 out of 5
by A verified traveler from Colorado

Top of my list of hotels to avoid in SF

Posted Mar 20, 2017
Pros: The lobby is very nice, as are the hallways, etc. Everything has a clean, sophisticated vintage charm. Staff was friendly.
Cons: The room we stayed in needs to just be demolished and rebuilt from scratch using at least some 20th century construction technology.
Location: Nestled in the heart of downtown amidst the homeless, you'll not want to linger nearby.
The room was very small and dark. Little natural light, and very dim lightbulbs in all the fixtures, and a severe lack of electrical outlets. No amenities at all, no coffee maker, fridge or anything like that. Bathroom lighting was very poor, and it would have been impossible to shave or apply makeup, had I been inclined to try. One of the most depressing rooms I've ever spent the night in. My family was not at all happy with the situation, and we cut our stay extremely short and moved to a nicer hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Too difficult to park otherwise nice hotel.

Posted Mar 20, 2017
Husband was in the hospital. Wanted to be closer to him but the traffic and parking situation was rather difficult with all the trolleys and buses and such. Hotel was a beauty tho.
Comment from Hotel Management
Mar 22, 2017 by Irmarie Berdecia, Hotel Management
We appreciate your kind words!
1 out of 5
by A verified traveler from Sun Francisco

Posted Mar 20, 2017
Pros: We had two rooms and stayed one night. It was bad experience.
Cons: The decoration of the hotel need to change. It likes a hundred yeas old.
The location is not good, there are homeless outside of the hotel.
Comment from Hotel Management
Mar 22, 2017 by Irmarie Berdecia, Hotel Management
Thank you for your feedback. I will address each issue directly.
3 out of 5
by A verified traveler from CA

Centrally Located

Posted Mar 19, 2017
Pros: Location, historical and great staff!
Cons: Please change the beds, also you should send an email out notifying customers of where the parking is.
Location: Thumbs up
This hotel is historical with lovely woodwork and chandeliers. The rooms were nice, nothing special, but the beds were EXTREMELY uncomfortable; box spring beds without pillow tops to help at all; I woke up in pain the next day fro the beds (I'm 26 BTW). The hallways had that 'old smell' to them but the rooms didn't Overall, if you're looking for nice hotel that's centrally located but not a 5 star, then this is it. *** Quick tip - If you're driving, the valet is around the back of the hotel. Once you pass the hotel to your right, go to the corner of Market St. and turn right, you will see signs for parking almost immediately to the right; there will be signs for public parking, make a right there but pass it and it will look like a dark alley with LED lights - drive back there and the valet should greet you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

It's a nice, historic hotel.

Posted Mar 18, 2017
Nice hotel that's historic. Since its historic, the rooms aren't very modern but they were nice. The hotel staff was great. And there's someone checking to make sure only guests are in the hotel. Plus there's a Starbucks inside the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 18, 2017
It was a good experience clean and comfortable rooms
Comment from Hotel Management
Mar 19, 2017 by Irmarie Berdecia, Hotel Management
We appreciate your feedback. Thank you!
3 out of 5
by A verified traveler

HOBO CENTRAAAAL

Posted Mar 18, 2017
This location is absolutely terrible. I thought I was going to get robbed or attacked just walking back.