Ratings based on 7,523 Verified Reviews

3.3 out of 5
60% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful Historic Older Hotel

Posted May 28, 2017
The good: This is a beautiful Historic hotel on the heart of the city right on the main transit line. Location is great for getting around without needing a car. Although older there have been a few renovations done to the rooms to make it a little more modern. Beds were comfortable. The bad: There staff are so so. Polite but don't go out of their way to be extra accomodating like at some other hotels. The is not a great attention to detail in the rooms.. we had a light not working and it looked like on of the electrical faceplates replaced with a smaller one but not cleaned so the dust outline of the older faceplate was still on the wall. The gym is also not so great with some of the equipment not working. Generally it was a nice stay in a nice area.
1 out of 5
by A verified traveler from Cleveland Ohio

The hotel is over 100 years old and looks like it

Posted May 27, 2017
Very bad. Neighborhood is flooded with homeless people and it smells terrible. It is impossible to walk out without being accosted by them. Hotel amenities are bad, fixtures are outdated. One needs to run the hot water for a long time to get some Luke warm water. The experience was discusting
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Historic Hotel

Posted May 26, 2017
I stayed for two nights I was attending a confrence. The hotel is very historic and you can tell. But it's past it's prime and it's not well taken care of. The rooms are small and the furnishings are past there prime. The location is busy. Vagrants are everywhere. I saw drug deals go down outside the hotel in the streets. Not to many dinners in the area. You have to walk to find good resturants. It's next to a BART station and buses and cabs go by. Your close to locations that have things to do. The staff was ok.
Comment from Hotel Management
May 27, 2017 by Kevin, Hotel Management
Good day Fred, Thank you for your comments. Kevin V/DOO
3 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento CA

Nice,interesting decor, staff very accomodating.

Posted May 26, 2017
Pros: The decor and history . The staff was very nice and accomodating.
Cons: More electrical outlets and counter space in the bathroom
Location: The location is very close to the courthouse where we attended a wedding. It was also,close to the emabarcadero.
We enjoyed the hotel. Wish there were more available electrical outlets thnough. Also could have used more towel racks and shelving or counter space in the bathroom. It was very close to the event we were attending .
Comment from Hotel Management
May 26, 2017 by Kevin, Hotel Management
Good day Toni, Your comments are very much appreciated. Kevin V/DOO
3 out of 5
by A verified traveler

Posted May 25, 2017
Door didn't unlocked. When I flushed the toilet, it didn't flush but more water came out and had to get it fixed.
Comment from Hotel Management
May 27, 2017 by Kevin , Hotel Management
Good day Anonymous, We apologize for the issue, and thank you for your comments. Kevin V/DOO
3 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach

Nice and cozy

Posted May 25, 2017
Overall the stay was good, we were near practically everything. So it was very convenient, all the staff were nice and helpful. The only thing I have to complain about is the bed, the bed was horrible. In the middle of the bed was sunk in, I was not able to sleep at all. Me and my girlfriend was very displease about the bed. My back started to hurt after the first day in the bed.
Comment from Hotel Management
May 25, 2017 by Kevin, Hotel Management
Good day R, Thank you for your informative comments and we are addressing the issues mentioned. Kevin V/DOO
1 out of 5
by A verified traveler

Posted May 25, 2017
The hotel is old and smelly, and they will charge you a mandatory 40 per night parking fee. Just dont come!
Comment from Hotel Management
May 27, 2017 by Kevin, Hotel Management
Good day Anonymous, Thank you for your comments and I believe our parking fee is the lowest in the area. Kevin V/DOO
1 out of 5
by A verified traveler from SF

Posted May 25, 2017
The other person opened the door to my room which is sleeping with duplicating the key of the room to another guest. It is not a Hotel.
Comment from Hotel Management
May 26, 2017 by Kevin , Hotel Management
Good day Young, My extended apologies for the safety issue and I hope this matter was brought to the attention of a manager. Kevin V/DOO
5 out of 5
Recommended
for Everyone
by A verified traveler

Historic Hotel

Posted May 24, 2017
Pros: We loved the location and its historic boutique feel.
Cons: The ice machine on our floor was not working.
Location: Great location for sightseeing and attending the theatre!
We loved staying at this beautiful historic hotel! It's location was perfect for riding the trolleys or Muni, and the theatre for Hamilton was just across the street! Some previous reviews complained about homeless people, but there were no more in this area than in the rest of the city. Overall we were very pleased and would definitely stay here again!
Comment from Hotel Management
May 24, 2017 by Kevin, Hotel Management
Good day, Thank you for your comments and we are glad you enjoyed your stay, the issues you mentioned are being addressed. Kevin V/DOO
4 out of 5
Recommended
for Families
by A verified traveler from Sacramento

Nice hotel, close to the Orpheum theater

Posted May 22, 2017
Pros: Love the location and historic feel.
Cons: Some modernization in the bathrooms. The toilet in out room needed to be replaced.
Location: Walking distance to BART & Orpheum theater.
Excellent customer service from the moment we stepped into the hotel. Very close to BART and the Orpheum Theater. Restaurant on-site, as well as a Starbucks. Hotel has a lot of charm, and great for people who enjoy historic hotels.
Comment from Hotel Management
May 22, 2017 by Kevin, Hotel Management
Good day Misty, I apologize for the issue you expressed and I will be addressing it promptly, we thank you for your comments as well. Kevin V/DOO