Ratings based on 7,270 Verified Reviews

3.3 out of 5
60% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Feb 24, 2017
I got cold shower and very terrible soft mattress
Comment from Hotel Management
Feb 24, 2017 by Kevin, Hotel Management
We humbly apologize for your experience and are making the needed corrections, I thank you for your comments. Kevin V/Director of Rooms
1 out of 5
by A verified traveler

Bed bugs, unfriendly staff - stay away

Posted Feb 23, 2017
Please stay away from this hotel. I woke up to a bed bug crawling on my bed, along with blood stains on my sheets. I refused another room and immediately relocated to a different hotel. The Hotel Whitcomb is now declining to reimburse me for my very expensive laundry bill. I have a picture as evidence of the bed bug I discovered, which I plan to post all over travel utility outlets. Do not make the same mistake I did; it's worth paying a little more for the peace of mind - not to mention a stay in a better part of town.
4 out of 5
Recommended
for Everyone
by A verified traveler

Charming hotel on Market Street

Posted Feb 23, 2017
Pros: The interior was beautiful, staff were friendly, helpful. Rooms are great - spacious and comfortable
Location: It is 5 minutes from City Hall, the library and UN Plaza, plus Market St is full of shops.
The hotel is literally at a BART station and right on Market St. so there are street cars if you plan on using public transit or walking to the shops on Market St. There are some homeless people and druggies but that is unavoidable in San Fran. There is a Starbucks in the hotel and a lovely diner across the road. We ate there every day. The hotel is a beautiful classic with chandeliers and wood and marble and the staff are friendly, helpful. Rooms are great. Would stay there again.
Comment from Hotel Management
Feb 23, 2017 by Irmarie Berdecia, Hotel Management
Thank you for your feedback! It was a pleasure having you stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Grand Hotel in need of a little work

Posted Feb 21, 2017
The price of the Hotel was nicely bundled into my flying package. The lobby was Grand the room was nice. A little small, bathroom also a little small. However for the price it was a bargain location was perfect and the staff was wonderful.
Comment from Hotel Management
Feb 24, 2017 by Kevin, Hotel Management
Good day Ana, Thank you for your comments, we are delighted we met your needs. Kevin V/Director of Rooms
1 out of 5
by A verified traveler from Dallas, TX

Dirty rooms and incredibly rude staff

Posted Feb 20, 2017
Pros: Nothing can be said here
Cons: Cleanliness, staff attitude and training, customer service
Location: There were quite a few homeless people in this location which is standard for San Francisco, but the area wasn't overly walk-able.
I never write reviews unless I have a truly TERRIBLE experience. If you are considering staying at this hotel - please save yourself the pain and look into another option. We booked this hotel through Expedia and asked for a double room (non-smoking). When we arrived, both the front desk attendant AND manager were incredibly rude and offensive - they brought us to our room and it smelled disgusting, was completely tiny and dirty. We took one look at it and immediately asked to cancel our reservation since we were totally mislead by the photos. They ended up charging us for one night of stay anyways, even though we only took one look inside of the room. Save yourself the trouble and stay somewhere else - I've never had such a bad experience with a hotel before.
Comment from Hotel Management
Feb 24, 2017 by Kevin, Hotel Management
Good day Karli, Thank you for your comments and the service issues you expressed are being addressed. Kevin V/Director of Rooms
2 out of 5
by A verified traveler from Virginia

Old hotel

Posted Feb 20, 2017
Pros: Friendly staff.
Cons: Lighting and power. Faster elevators.
Location: Sam's Diner
Lack of power and lighting in the room. The bathroom did not have any lights for the toilet or shower. There was an bathroom fan but no lights in that section of the bathroom. I had to get them to bring an extension cord and use the desk lamp just so I could see to take a shower. There are many homeless in the area and the smell of marijuana is everywhere. The food was good but they constantly had problems with the kitchen equipment and many items were not available at times. Sam's Diner across the street was awesome for breakfast and the Korean Tacos.
Comment from Hotel Management
Feb 24, 2017 by Kevin, Hotel Management
Good day Paul, Thank you for your comments and your concerns have been addressed. Kevin V/Director of Rooms
1 out of 5
by A verified traveler

Overpriced for quality of hotel

Posted Feb 19, 2017
Night manager was unfriendly. Hotel very old and rooms mediocre. Not in the best neighborhood
Comment from Hotel Management
Feb 24, 2017 by Kevin, Hotel Management
Thank you for your comments, we are addressing the concerns mentioned. Kevin V/Director of Rooms
3 out of 5
Recommended
for Everyone
by A verified traveler

Vintage Hotels in Need of Greater Renovation

Posted Feb 18, 2017
Location: Not far from the Moscone center, ACT Theater Group, American Ballet Theater, and the Civic Center. Cabs and trolleys right out front.
The Whitcomb is a once upon a time grand hotel that needs to rethink a fuller renovation. While the lobby is quite beautiful in an historical sense, honoring that history with a lack of electric outlets in a room in this modern age means to fall behind the demands of the modern traveler. Mind you, the Whitcomb was pleasant enough and give me easy access to the Moscone Center, the rooms need better lighting, and the bathrooms need to be upgraded to meet modern requirements. While the bathrooms have been renovated somewhat, hair dryer, great shower head, the faucet handles, wobbly, need to be switched out for new styles. The bathroom is in desperate need of shelving, as otherwise one has to put their toilet articles on the closet shelf or dresser. Going back to the electric outlets, when guests ask for extensions or the multiple plug receptacles and are told, "many of asked, so they are out of them," this is a problem. A guest shouldn't have to get down on the floor and switch out the plug on the floor lamp for the one on his computer. On the plus side, it is a venerable hotel, with a knowledgeable staff and a convenient restaurant that serves a nice breakfast variety. Like many things in this world, it has great potential but needs a more thorough makeover.
Comment from Hotel Management
Feb 20, 2017 by Kevin, Hotel Management
Good day, Thank you for your comments, I apologize for your experience and the your concerns are being addressed. Kevin V/Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the heart of the action.

Posted Feb 16, 2017
Close to city transportation we loved the ambiance of the hotel. Staff was quick to check in And out. Room was clean. We gave a pass for n the creakyness of elevators and slightly dank stuffiness due to the historic nature. Overall it was perfect for our stay
Comment from Hotel Management
Feb 16, 2017 by Kevin, Hotel Management
Good day, We greatly appreciate you comments and thank you for your business. Kevin V/Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Slice of History

Posted Feb 16, 2017
If you are looking for a slice of SF History, Whitcomb is your spot. Don't be dissuaded by the hipster reviews that write this place off. If you like old creeky buildings with amazing marble and wood decor. Rooms are cozy and old feeling. But tidy, like grandma's house. Not a shiny new spot at all, but had good old energy and proximity to BART is noteworthy.
Comment from Hotel Management
Feb 16, 2017 by Kevin, Hotel Management
We thank you for your comments and hope to see you again. Kevin V/Director of Rooms