Ratings based on 5,185 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
75% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Use as a last resort

Posted Aug 27, 2015
Pros: There is an entrance to Starbucks adjacent to the lobby.
Cons: Everything. Plus the young Asian female that was working Conceirge seemed put out that we actually asked her about trolly schedules.
Hotel is considered "Historical", but they have not kept up the maintenance on the place. My bathroom door would not stay closed, the shower head was only as tall as my forehead (I'm 5'10"), and the bathroom sink felt like it was going to fall over every time I touched it. My kids could barely turn the sink facet on because it was so hard to pull the handle up. The place is just really run down. As for the surrounding area, this hotel is located in the Civic Center area of San Francisco. Which, like most major cities, means there a tons of homeless people meandering about. They were camped out directly across the street from the hotel, and I bypassed the rear / only parking entrance twice when I got there because a homeless guy decided to stop and block the entrance with his multiple carts.
4 out of 5
Recommended
for Everyone
by A verified traveler from Burbank, CA

Nice Classic Hotel

Posted Aug 27, 2015
Pros: Room was quiet
Cons: Directions to parking and showerheads.
Location: There are a lot of places to eat but when we came at night, the only thing open is Burger King across the street.
We arrived at the hotel at night and parking was not easy to find. It was actually at the back of the hotel (right at the next corner and right at the alley). It is valet parking. At the front desk, check-in is easy and they automatically gives you the wifi access. Wifi was very good at night but quite slow at day time. We got a 2-bed room. It looks old but clean. The showerhead is so small that water coming out of it is so restricted, not to mention low pressured. Overall, it was good for overnight stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, CA

Nice hotel located in center of San Francisco

Posted Aug 25, 2015
Pros: Staff, look of the hotel, location of hotel
Cons: More gym equipment
Location: Hotel located in center of the city on Market St. There are many restaurants to choose from for all the meals of the day, night clubs, and all banks.
Hotel was right on Market street which was near a bunch of different restaurants, night clubs, and right down the street from the pier. Staff was friendly and accommodating, only issue was the valet parking price but besides that the two double bed room my friends and I booked was great everything looked clean and neat. Room came with TV, two small tables, sitting chairs, ice bucket, iron, ironing board, closet with hangers and a safe. Along with lamps and curtains which made the whole room look elegant. Will definitely book here again next time I'm in San Francsisco
2 out of 5
by A verified traveler

Not Quite worth it

Posted Aug 25, 2015
Pros: A clean hotel with good size rooms and nice sheets/towels and bath products.
Cons: Water pressure, decor in bathrooms (kind of felt like a public toilet)
Location: The Market at the Twitter building was a nice place to get take out.
A clean hotel with good size rooms and nice sheets/towels and bath products. However the bathrooms are far from elegant and are dark and gloomily lit plus there was mouldy shower tiles and a vent fan that sounded like a plane engine. The shower water pressure was horrible. The area is up and coming but felt a bit on the edge and not safe. Definitely not a 300 dollar a night or more hotel, more like 250 and less.
2 out of 5
by A verified traveler from Santa Cruz Ca.

Not a 3 star hotel

Posted Aug 24, 2015
We wanted a 3 star hotel near the Orpheum theater. We recently had a baby and we wanted to be within walking distance in case our baby sitter needed us to leave early. Hotel staff did not help us get the stroller up the stairs after parking, which is an additional $38 plus tax! The hotel is historic and very pretty in the lobby. Our room had nice linens but did not have a coffee maker or mini fridge. The bathroom was not updated in anyway. The sink had large cracks in it and the toilet had a lever, like you see in public restrooms. There was poor water temp. There was no connectivity to the wifi. There was a homeless woman making a scene and who ran out of the lobby when we got back from the theater. Also, there were young girls running and yelling in the hallway between 3 and 4 am, while my wife was nursing the baby. It was not the kind of room I was happy to pay $189 plus tax for.
2 out of 5
by A verified traveler from los angeles, ca

Pretty hotel but that's it....

Posted Aug 24, 2015
Worst service I have ever had. The hotel is pretty and historic but the service was terrible. They ruined the whole experience of staying in a nice hotel from the valet to the reception and even room serivice, these people have almost 0 etiquette. For the price your paying the hotel is nice but the service is not worth it.
2 out of 5
by A verified traveler from new york, NU

Clean this place up

Posted Aug 22, 2015
The hallways looked they hadn't been vacuumed in years and the room smelled like stale cigarette. Not even a coffee maker in the room. Horrible value, seedy hotel
3 out of 5
by A verified traveler from SoCal

Rooms on Market St

Posted Aug 22, 2015
I got stuck on the 2nd floor facing Market St. I slept 3 hrs per night. Way too much noise. I'm a light sleeper so I disliked my room location.
2 out of 5
by A verified traveler

Historic but disappointing

Posted Aug 20, 2015
Pros: Really cool architecture and historic elements throughout. Nice location near several forms of public transportation.
Cons: They need to hire people who like assisting the public. And please try to begin construction after 9am.
The building itself is really cool and location is right on the F bus to take you to the Warf and the City Center metro. The staff was cold and unfriendly. My questions about things to do, where the bus runs, if there was any fishing recommendations, and where the pharmacy was were all answered with sarcasm or no answer at all. The room was slightly small and the bed was not a queen, but a double. The room was adequately clean and there were many extension cords for all our electronics. The biggest drawback is that the building surrounds the valet parking lot and there is noise all night long with cars being parked. Our final morning we were woke at 7:45 to jack hammering in that area. Then at 8:30 we had the maid knocking on the door. Cool building, but with the multitudes of places to stay in SF, I would not return.
2 out of 5
by A verified traveler

Posted Aug 20, 2015
Old, worn, musty, small room, not clean. Noisy rooms and did not like the area. I won't stay there again