Don't stay at the Hotel Zelos, book somewhere else
Posted Apr 16, 2017
I made the reservation at the Hotel Zelos on Expedia a month before our visit. When we checked in, the front desk person said I would have $100 per day "hold" placed on my credit card for every day we stayed there. This would have been a $600 hold placed on my credit card for our stay and they said it was for meal charges or minibar use - "just in case". This was not in the terms of the Expedia agreement that I showed them. I finally asked to talk to the manager who told me that it was common practice at all the hotels, and he would do me a favor by only placing a $100 hold on my credit card. While I was attempting to check in at the Hotel Zelos there were two other couples complaining about extra charges on their bills as they were checking out - not a good situation.
Besides the front desk staff being unfriendly and rude, the situation smelled like some kind of scam, so we walked across the street to the Marriott Marquis, checked into a wonderful room for almost $200 cheaper than The Hotel Zelos for our 6 night stay. Besides that, there was no "hold" on my credit card, the hotel staff was fabulous and we had a great room. The Marriott Marquis in San Francisco was outstanding and a completely different experience than Hotel Zelos. We have stayed at the Hotel Zelos on multiple occasions in the past, but we will NEVER stay there again.