Ratings based on 1,896 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Breakfast

Posted Jul 24, 2017
Excellent hotel, great location I would not go for Bf on the 5th floor not a good experience
4 out of 5
by A verified traveler

nice hotel, too many vagrants/homeless.

Posted Jul 18, 2017
The only reason I would not ask a friend to stay there is because of homeless. Otherwise, little hotel was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Great hotel in a great area

Posted Jul 16, 2017
Awesome hotel and staff..would deforest recommend and stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice centrally located hotel.

Posted Jul 13, 2017
Located downtown easily accessible from BART and public transport. Free internet and very nice rooms. Parking available for $50/night. Staff very pleasant. No complaints.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great and comfortable

Posted Jul 9, 2017
My overall experience was good hotel was really nice and clean. Right across from shopping center and Starbucks. Mall is 2 blocks away
3 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Good downtown location

Posted Jul 6, 2017
Pros: Good location
Cons: The beds weren't comfortable - linens and towels were substandard - for a nice place. It wouldn't take a lot of $ to make this the hotel advertised.
Location: This is the big draw - good location central to everything.
There really wasn't any information on what the hotel had to offer. - Not on the T.V. or any guide in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel with good location

Posted Jun 25, 2017
Good location to next to shopping, easy access to trains, trolley, cable car turn around and buses. Stayed with family for 4 day getaway.
4 out of 5
Recommended
for Everyone
by A verified traveler from SG

Great location

Posted Jun 19, 2017
Pros: Located in the city centre, next to mall and train station. Easy to get around.
Location: Westfield mall is just next to the hotel. Great if you love shopping.
Close by to everything. You can walk to the Ferry building which takes about 10-15mins.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location!

Posted May 1, 2017
Large room. Very clean. Convenient to the BART. Would recommend!
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Great hotel, great location

Posted Apr 29, 2017 on Wotif
Pros: Position, size of room, staff.
Cons: Housekeeping could operate in the morning.
Location: Shopping, transport, coffee shops, restaurants are all on the doorstep.
Hotel is perfectly situated; next to Bart/muni station, easy walk to ferry building, surrounded by shopping. Rooms are large, nicely appointed. The staff are great and very helpful. Except for housekeeping which didn't seem to get to the room til 3/4 pm, which was a pest as we had young children so we're usually back in the room for a mid afternoon rest. We were on level 5 which was a little noisy with the bar/restaurant but it quietened down fairly early. There is a trader Joe's next door, very handy for snacks. No tea/coffee in room but they sent up a kettle (for tea) and there is tea/coffee in the lobby in the morning. Overall, an awesome hotel that worked out really well for us (2 adults+2 young kids)