Ratings based on 1,385 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Reno

Posted Aug 31, 2015
Great location to the Westfield mall. Nice larger room than we're used to getting in the City. Friendly staff!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Perfect stay in a great location

Posted Aug 31, 2015
I don't have enough positive things about this hotel. The location was perfect, the staff was friendly, and the beds could not have been more comfortable. I would absolutely recommend this hotel to others.
5 out of 5
Recommended
for Everyone
by A verified traveler

well located and very convenient

Posted Aug 31, 2015
Pros: location
Cons: larger beds
All was fine except for 10-25 minutes when we wanted to have a drink on the open patio and 3 restaurant staff made sure that we were not really welcome given the # of reservations they had that night we asked of we could sit for 45-60 minutes and we would gladly move when reserved guests would show for dinner yet it appeared that even this was a problem I guess it was a big ""thing"" to clean the table after 2 drinks........
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location for walking in city

Posted Aug 23, 2015
Pros: Location
Restaurant and bar very limiting, no real place to relax in hotel but in your room. Lobby small, no attractive ara to sit in and have a drink, bar not open until evening, breakfast expensive, dining room on the fifth floor dark.
3 out of 5
by A verified traveler from K

Decent and clean hotel

Posted Aug 21, 2015
Hotel was nice. It changed names from the time I booked to when we checked in. It was very challenging to get to the hotel with all of the construction going on in the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2015
Great place. Very nice rooms and staff and close to BART and MUNI. Thumbs up!
3 out of 5
by A verified traveler

Non avevano la camera prepagata

Posted Aug 13, 2015
l'hotel è in un'ottima posizione, confortevole e pulito ma al nostro arrivio, senza scomporsi troppo, ci hanno detto che la camera (doppio letto queen size) prenotata e prepagata con expedia non c'era più! Ci hanno proposto una camera con un solo letto (da dividerci in 4!) per la prima notte. Solo dopo molte insistenze e la necessità di far riposare i nostri bambini ci hanno dato due camere. Il personale non è preparato, forse per via della nuova gestione.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh, UK

Trendy hotel in very central location

Posted Aug 11, 2015
This was a great hotel but seems to be suffering a few problems at the moment - maybe something to do with the fact it has very recently changed hands (and name! Which was very confusing to our taxi driver, who couldn't find it!). So this is now the Hotel Zelos! Firstly, although I had booked this hotel 8 months ago, somehow my booking had been mixed up and they didn't have the room type available I had booked. I wanted a room with 2 beds - they only had rooms with 1 bed. Fortunately they gave us a 2nd room to use for free for the 2 nights, but it was still disconcerting the booking had been messed up when I'd made it so long ago. The TV system was having issues. In both our rooms there would be times where you couldn't get beyond the main menu screen. Also they have disconnected the ability to connect your own devices to the TV to watch your own movies etc - this was annoying and we have not come across this in any other hotels. Presumably a way to force you to pay for movies to watch from their selection? On the final day, although we were not wanting to use it, I noticed the restaurant was closed for breakfast because of a power failure. Almost feels like the name change is causing teething problems. Hopefully they'll get it sorted as the hotel is great and the rooms are beautiful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2015
Hotel has changef from Kimpton palmar to zelos, so unfortunately Kimpton perks no longer available.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Good Hotel in great location. Food just OK.

Posted Aug 9, 2015
Pros: Quality rooms and location.
Cons: F&B
Location: Very central to get around to major attractions. Great shopping at your doorstep.
Stayed for three nights. Reception staff and front door staff excellent, very friendly. Sylvester the night doorman is one cool guy. Room and bed very comfortable. Location close to everything in this busy city. Disappointed with restaurant 'Dirty Habit', didn't rate up there for us compared to Melbourne (Australia) top class restaurants. Staff professional but not very friendly.Tapas type menu, quality of dishes OK but nothing special. (However lamb steamed bun was nice.) Breakfast very average in the same restaurant. Someone needs to teach the staff how to use the espresso machine. We couldn't drink the strange latte. The percolated coffee wasn't very nice tasting stewed. The following night we went to a nearby restaurant (reception recommendation) - 'Sauce'. Food and service were excellent, probably the best dining experience we had in the three weeks in the states.