Ratings based on 580 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from North SF Bay

Very cool place!

Posted Apr 10, 2017
Great vibe! Very courteous staff. Very knowledgeable. I love all the fun games you can play on the second level lobby. Kind of a cool part of town.
Comment from Hotel Management
Apr 16, 2017 by Sean C Front Desk Manager, Hotel Management
Janet, Its amazing guests like you that add to the vibe here at Zetta! We cant wait to welcome you back! Best,
1 out of 5
by A verified traveler

not good

Posted Apr 9, 2017
horrible hotel..dont recomend it at all..please dont book in this hotel ..not a profitional one at all
Comment from Hotel Management
Apr 11, 2017 by Sean C Front Desk Manager, Hotel Management
Anonymous, We're sorry to hear we didn't exceed your expectations on your recent stay with us! We hope to have another opportunity in the future! Please let us know if you need anything at all! Best,
3 out of 5
Recommended
for Everyone
by A verified traveler from s

Stay here often

Posted Apr 7, 2017
Love this hotel but this last visit fell short , Room was extremely small (we are VIP Expedia members and usually get free upgrades ) nothing was mentioned also front desk staff was not the friendliest . I will come back but make sure you get a bigger room than standard as it feels way to small !
Comment from Hotel Management
Apr 10, 2017 by Sean Front Desk Manager, Hotel Management
Andrew, Thank you for the valuable feedback regarding your recent stay with us at Hotel Zetta. We will looking forward to your return and hope to exceed your expectations! Best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2017
Great staff and good rooms I would recommend this property
Comment from Hotel Management
Mar 31, 2017 by Sean Front Desk Manager, Hotel Management
Anonymous, Thank you for the kind review! We hope to welcome you back soon! Best,
4 out of 5
Recommended
for Everyone
by A verified traveler from Murrieta, CA

Nice hotel in excellent location

Posted Mar 29, 2017
Pros: Location, staff, gym
Cons: more comfortable beds
Location: close to the mall, downtown businesses and the convention center
The staff is amazing! This is a really fun hotel. The lobby is great and the game room has shuffleboard and a pool table. The rooms are nice. I got the staff to empty the refrigerator for me so I could load it full of groceries from Trader Joe's. The rooms are stylish, clean and have nice amenities. I used the gym every day. It's really nice. The bed and pillows could be more comfortable.
Comment from Hotel Management
Mar 31, 2017 by Sean Front Desk Manager, Hotel Management
Darren, Thank you! We can't wait to welcome you back to Hotel Zetta!
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Modern, clean, fun hotel.

Posted Mar 28, 2017
Pros: clean and entertaining
Cons: friendliness of staff
Location: shopping, food all over
Hotel Zetta was in a prime location in a bustling part of the city. It was modern and clean. The entertainment was excellent inside the lobby including a bar, pool tables, shuffle board, Jenga, and Wii. The staff's friendliness was moderate, but overall we loved our stay!
Comment from Hotel Management
Mar 31, 2017 by Sean Front Desk Manager, Hotel Management
Linda, Thank you for the honest feedback! We hope to welcome you back and look forward to exceeding your expectations! Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Chic hotel near a lot of stuff!

Posted Mar 24, 2017
Pleasantly surprised having just picked a hotel randomly. Vibrant atmosphere, active lobby bar, excellent staff, new and clean rooms. Also a great location for shopping, roaming, and access to the Golden Gate Theater.
Comment from Hotel Management
Mar 26, 2017 by Sean C Front Desk Manager, Hotel Management
Sam, Everyone here at Zetta is thrilled to hear how amazing your stay was! We're thrilled you chose us and can't wait to welcome you back! Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Cedar Falls, IA

Amazingly kind and friendly staff.

Posted Mar 20, 2017
Pros: Friendly and helpful staff.
The staff was amazing. The room was comfortable and fun. The location was excellent. One of the best hotels I have ever used in a life filled with hotel stays.
Comment from Hotel Management
Mar 20, 2017 by Sean C Front Desk Manager, Hotel Management
Terry, Wow! We're thrilled to hear that we are one of the best hotels in all your travels! We hope to have the honor of welcoming you back on your next trip to SF! All the best,
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Centrally located - excellent service

Posted Mar 15, 2017
Pros: service, room comfort, location
Cons: street noise at 6am from cleaning trucks woke me one morning. but you would expect that in a big city.
Location: Moscone Center, Ferry Building, WestField Shopping Center, Trolleys on Powell.
was attending a conference at Moscone center (less than 5 minute walk) - I think only the Marriot Marquis was closer. The service upon arrival was prompt, friendly and courteous. I could not have been happier with first impressions. That feeling never went away. Very comfortable feel and very chilled out people. I hope to stay there again soon.
Comment from Hotel Management
Mar 15, 2017 by Sean Front Desk Manager, Hotel Management
Anonymous, Thank you for the stellar review! We're thrilled our service exceeded your expectations! We hope to have the pleasure of welcoming you back on your next trip to San Francisco! Best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
Great location - only issue was TV kept losing its signal.
Comment from Hotel Management
Feb 20, 2017 by Sean C Front Desk Manager, Hotel Management
Anonymous, Thank you for being our guest! We hope your stay was relaxing and you got the most out of our lovely city! We hope to have you back soon! Best,