Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Aug 23, 2016
Great location and very accommodating staff! Quiet as well, for being right in the heart of the City!
Comment from Hotel Management
Aug 23, 2016 by Sean Front Desk Manager, Hotel Management
Anonymous, We are happy to hear you were well taken care of while with us! Please let us know when we can expect to welcome you back! Best,
5 out of 5
by A verified traveler from RJ, BR

Excelente.

Posted Aug 23, 2016
Pros: Bem localizado, limpo, excelente quarto, muito bem localizado.
Cons: Valor um pouco alto. Poderia ser mais barato!
Location: Muito bem localizado!
Bem localizado, limpo, excelente quarto, muito bem localizado.
4 out of 5
by A verified traveler from Dallas,Texas

It was an interesting stay. Its closeness stuff.

Posted Aug 22, 2016
Pros: Being in the proximity of lots of interesting activities.
Location: It being next to the largest mall made it very attractive
It was an interesting boutique hotel experience. Additionally next it was situated next to the biggest mall and other activities made it more like wanted to hang around the area.
Comment from Hotel Management
Aug 22, 2016 by Sean Front Desk Manager, Hotel Management
Andy, Thank you for being our guest at Hotel Zetta! We are thrilled you enjoyed the hotels location! Being next to the mall definitely has its shopping perks! We can’t wait to welcome you back!! Best,
5 out of 5
by A verified traveler

Nice hotel great staff

Posted Aug 21, 2016
Great hotel friendly helpful staff. Beautiful funky hotel
Comment from Hotel Management
Aug 22, 2016 by Sean Front Desk Manager, Hotel Management
Anonymous, I’m thrilled you had a wonderful time at Hotel Zetta! We definitely are proud of our fun and funky vibe! We’re thrilled you enjoyed it too! We all can’t wait to welcome you back to San Francisco! Best,
4 out of 5
by A verified traveler

Posted Aug 14, 2016
Excelente localização e custo benefício para uma das cidades mais caras com São Feancisco! Equipe do hotel excelente!
Comment from Hotel Management
Aug 15, 2016 by Sean Front Desk Manager, Hotel Management
Obrigado pela excelente revisão! Não podemos esperar para ter você de volta com a gente em sua próxima viagem a San Francisco!
5 out of 5
by A verified traveler

Well located stylish hotel

Posted Aug 6, 2016
Great hotel, great location (handy for street cars, BART etc and Tommy was perfect for us and 2 kids. Games room was good fun
Comment from Hotel Management
Aug 7, 2016 by Sean Front Desk Manager, Hotel Management
Scots family, We are thrilled you all enjoyed your stay with us at Hotel Zetta!! The game room is a great way to unwind and have some friendly competition! We can't wait to have you back with us on your next trip to San Francisco!
5 out of 5
by A verified traveler from Louisiana

Beautiful hotel in a great location

Posted Aug 3, 2016
We stayed here for 5 days and it was an amazing experience. First, the game room was wonderful. It was great to come back to the hotel and relax while playing a game or two. We'd often find families playing which we enjoyed. The location is the best. Great place for easy access to everything
Comment from Hotel Management
Aug 3, 2016 by Sean Front Desk Manager, Hotel Management
Paul, Im thrilled you had a wonderful time in our game room! It always makes us happy to hear our guests loving their stay! We look forward to welcoming you back! Best,
5 out of 5
by A verified traveler from sydney

Great hotel close to major shops and cable car.

Posted Aug 2, 2016
Warm welcome on arrival. Staff helpful with tips on great restaurants and things to do. Especially Rosemary at the front desk. Would recommend this hotel as it's easy to get around.
Comment from Hotel Management
by Sean Front Desk Manager, Hotel Management
Sonia, Rosemary is beyond happy she was able to curate an exceptional stay with us at Hotel Zetta! We are looking forward to welcoming you back on your next trip!
4 out of 5
by A verified traveler from London

Good choice hotel for visitors to San Francisco.

Posted Jul 31, 2016
Pros: Cool hotel with good transport links to everything you would want to see in this city.
Location: See above plus the Westield shopping centre directly next door is huge with all the top brand stores.
The hotel is in a great location for daytime activities. The lobby, bar and games area are very stylish. The rooms are not bad, if a little dark if you get put on the wrong side of the building. We were given an option of two rooms as there were four of us including two kids and the first room was light but too small so we opted for the larger room which didn't have much sunlight but as we weren't planning on staying in the room except to sleep we opted for the larger space. We weren't given any assistance getting all our bags out of the cab which was a bit of a poor first impression but after that the staff were great. The location is great for tourists as you are close to transport; subways, trams and buses and right in Market Street which is the main route down to the waterfront and all the attractions down there. At night the local area it is a bit sketchy as my SF cousins called but really it's fine if you stay aware and don't turn down the wrong street. Plus my advice would be to use Uber after dark anyway.
Comment from Hotel Management
Jul 31, 2016 by Sean Front Desk Manager, Hotel Management
Sean, Thank you for the outstanding review regarding your stay at Hotel Zetta! I’m thrilled you enjoyed the game room and lobby bar! The Hotel being located so close to shopping and the heart of the city is excellent for our traveling guests! I look forward to welcoming you back on your next trip to San Francisco! Best,
5 out of 5
by A verified traveler

Perfect location.

Posted Jul 25, 2016
This hotel is right next to the Westfield Mall. You can take the BART in from SFO and walk less than a block to the hotel. It is also very close to union square. Rooms are comfortable with free wi-fi. Front desk was great at check in and check out the second floor game room. Highly recommended.