Ratings based on 594 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Jun 3, 2017
The hotel was great. The staff were friendly and kind. The only issue I had was with my AC. It was broken and when we went to the front desk they told us it would Be fixed. When we came back from our day out in the city, the room was still hot. We didn't complain again we just slept like that. The hotel room was hot though for two nights.
Comment from Hotel Management
Jun 16, 2017 by Sean Front Desk Manager, Hotel Management
Julian, Thank you for being our guest and sharing your feedback regarding the room. We hope to have you as our guest again and ensure an amazing stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn

Fun hotel for a weekend stay

Posted May 27, 2017
Pros: Espresso maker was nice and we took advantage of the no housekeeping option for credit against in room snacks
Cons: Shower door didn't quite close and would have liked the ability to make tea in the room too (consistent with British theme!). Aircon a bit fierce
Location: Virtually next door to Westfield shopping centre and very close to Powell St BART station, cable car and buses
Picked this for a weekend visit for me, my husband and our adult daughter and wasn't disappointed. Nice comfortable room with plenty of space in room and bathroom. Very convenient for shopping and to access main tourist attractions. Funky artwork and fittings which our daughter particularly appreciated and overall British theme was fun as we are Brits living abroad.
Comment from Hotel Management
May 30, 2017 by Sean Front Desk Manager, Hotel Management
Dear Emma, Thank you for taking the time to post this review and share your recent experience with us at Hotel Zetta. We very much enjoyed reading about your experience and the team and I were in particular proud of your kind comments regarding the service you received throughout your stay with us. Thank you again for sharing your experience and for choosing Hotel Zetta for your stay in San Francisco. Kind regards, Sean C Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from North SF Bay

Very cool place!

Posted Apr 10, 2017
Great vibe! Very courteous staff. Very knowledgeable. I love all the fun games you can play on the second level lobby. Kind of a cool part of town.
Comment from Hotel Management
Apr 16, 2017 by Sean C Front Desk Manager, Hotel Management
Janet, Its amazing guests like you that add to the vibe here at Zetta! We cant wait to welcome you back! Best,
1 out of 5
by A verified traveler

not good

Posted Apr 9, 2017
horrible hotel..dont recomend it at all..please dont book in this hotel ..not a profitional one at all
Comment from Hotel Management
Apr 11, 2017 by Sean C Front Desk Manager, Hotel Management
Anonymous, We're sorry to hear we didn't exceed your expectations on your recent stay with us! We hope to have another opportunity in the future! Please let us know if you need anything at all! Best,
3 out of 5
Recommended
for Everyone
by A verified traveler from s

Stay here often

Posted Apr 7, 2017
Love this hotel but this last visit fell short , Room was extremely small (we are VIP Expedia members and usually get free upgrades ) nothing was mentioned also front desk staff was not the friendliest . I will come back but make sure you get a bigger room than standard as it feels way to small !
Comment from Hotel Management
Apr 10, 2017 by Sean Front Desk Manager, Hotel Management
Andrew, Thank you for the valuable feedback regarding your recent stay with us at Hotel Zetta. We will looking forward to your return and hope to exceed your expectations! Best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2017
Great staff and good rooms I would recommend this property
Comment from Hotel Management
Mar 31, 2017 by Sean Front Desk Manager, Hotel Management
Anonymous, Thank you for the kind review! We hope to welcome you back soon! Best,
4 out of 5
Recommended
for Everyone
by A verified traveler from Murrieta, CA

Nice hotel in excellent location

Posted Mar 29, 2017
Pros: Location, staff, gym
Cons: more comfortable beds
Location: close to the mall, downtown businesses and the convention center
The staff is amazing! This is a really fun hotel. The lobby is great and the game room has shuffleboard and a pool table. The rooms are nice. I got the staff to empty the refrigerator for me so I could load it full of groceries from Trader Joe's. The rooms are stylish, clean and have nice amenities. I used the gym every day. It's really nice. The bed and pillows could be more comfortable.
Comment from Hotel Management
Mar 31, 2017 by Sean Front Desk Manager, Hotel Management
Darren, Thank you! We can't wait to welcome you back to Hotel Zetta!
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Modern, clean, fun hotel.

Posted Mar 28, 2017
Pros: clean and entertaining
Cons: friendliness of staff
Location: shopping, food all over
Hotel Zetta was in a prime location in a bustling part of the city. It was modern and clean. The entertainment was excellent inside the lobby including a bar, pool tables, shuffle board, Jenga, and Wii. The staff's friendliness was moderate, but overall we loved our stay!
Comment from Hotel Management
Mar 31, 2017 by Sean Front Desk Manager, Hotel Management
Linda, Thank you for the honest feedback! We hope to welcome you back and look forward to exceeding your expectations! Best,
1 out of 5
by A verified traveler

overprices

Posted Mar 27, 2017 on Hotels
Hotel is waaaay to overpriced
Comment from Hotel Management
Mar 31, 2017 by Sean Assistant Rooms Mgr, Hotel Management
Verified traveler, Thank you for the honest feedback, we will use your feedback to improve our services, we hope to have the opportunity to welcome you back and exceed your expectations. Best, Sean C Front Desk Manager.
4 out of 5
by A verified traveler

Nice, but too expensive

Posted Mar 27, 2017 on Hotels
The hotel was nice, good amenities, clean, comfortable room, but overcharged for what you actually get. Overall the room was on the small size, spartan in decorations or comfort and I have stayed in nicer rooms at a nearby hotel for less. The room is perfectly adequate, my issue was that they charge too much for what it is.
Comment from Hotel Management
Mar 31, 2017 by Sean Assistant Rooms Mgr, Hotel Management
Verified traveler. Thank you for the honest feedback, we hope you will give us another opportunity to turn this around for you, We look forward to hearing from you. Best, Sean C Front Desk Manager